Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Goal-oriented Human Resources Specialist with 12 years of experience in hiring, training and development, benefits administration, payroll and policy implementation. Accustomed to analyzing company needs and developing long-term solutions to meet personnel objectives.

  • Benefits Administration
  • Employee Scheduling
  • Payroll administration
  • Personnel file management
  • New employee training
  • Training and mentoring
  • Regulatory Compliance
  • Candidate Sourcing
  • Organizational Development
  • Team Building
Work History
Human Resource Team Leader, 08/2008 - Current
Target Edina, MN,
  • Support 350 team members at all levels, including executive leadership.
  • Complete the bi-weekly payroll process for all hourly team members.
  • Conduct benefits administration for 200+ benefit-eligible team members.
  • Teach and train leaders on scheduling software and company scheduling guidelines. Involved in the weekly scheduling process for all non-exempt team members.
  • Review federal and state laws to confirm and enforce company compliance.
  • Address inquiries from employees and management regarding new-hire activity and ongoing employee relations issues.
  • Advise management on appropriate team member corrective actions.
  • Conduct new team member orientations to foster positive attitude toward organizational objectives.
  • Serve as a link between management and team members by handling questions and helping resolve work related problems.
  • Partner with third party vendors in areas of Employment Background and Drug tests, Workers Compensation, Medical, Personal and Education leave of absences, Unemployment claims.
  • Participate in unemployment hearings when necessary.
  • Provide education and training to staff ensuring all position required training, including safety and compliance training are completed in a timely manner.
  • Familiar with the following software systems: Workday, Kronos, People Soft, Work Brain, Outlook, Microsoft Word and Excel.
Senior Team Leader, 10/2002 - 08/2008
Giant Eagle Lewis Center, OH,
  • Supervised a team of 60 team members.
  • Key carrier, responsible for security of building and daily operations of team.
  • Wrote and delivered annual performance reviews as well as wrote and delivered 90 day check ins with new team members.
  • Created a logistics newsletter to improve communication within the team. Partnered with bi-lingual team members to translate the news letter to Spanish so all team members had access to the information.
  • Set up and maintain correct backroom profiles, groupings and label layout.
  • Grew sales and in-stocks by leading a team that unloads the RDC trailers, pushes and stocks.
  • Planned for turnover, making sure to have team members on the bench to backfill open positions as they arose.
  • Controlled expenses by ensuring vendor product was checking in following best practices and that the team was handling and processing merchandise correctly.
  • Created and implemented a logistics recognition program.
  • Implemented new unload process which improved our unload time by 30-60 minutes a night and enabled the logistics team to take on new tasks to support the store.
Executive Team Leader, 01/2002 - 10/2002
Marriott Vacations Worldwide Lakeland, CO,
  • Created and implemented a continues training program for all team members in work center.
  • Managed store donations, store assessments, supplies, scheduling, and employee development.
  • Lead and created a service culture that prioritized the guest service experience, model, train, and coach expectations to deliver the service standard.
  • Anticipated staffing needs, talent plan and recruit – both internally and externally.
Executive Team Leader, 08/2000 - 01/2002
Marriott Vacations Worldwide Marble Hill, GA,
  • Lead and created a service culture that prioritized the guest service experience, model, train, and coach expectations to deliver the service standard.
  • Developed and implemented documentation and communication files to assist in writing reviews as well as coaching and corrective action.
  • Manage the team to be experts in operations and ensure accuracy and efficiency in all inbound processes, including sort, stock and backstock.
  • Developed a strategy and utilized workload planning tools to complete all scheduled workload ensuring areas are guest ready at store open Accomplishments.
  • Managed over 80 personal leave of absences in March 2020 when Covid 19 shut downs were put into place.
  • Used resources and recruiting to fill our staffing gaps created by these leaves so guest service and store processes were not affected.
  • Created routines to check in on team members on these leaves and communicated all leave options for team members not comfortable working face to face with the public.
  • Partnered with leaders to find alternative positions for team members who preferred to not work in direct contact with store guests.
  • Took the initiative to create a human resources (HR) weekly update communication tool that improved communication between the HR team and the rest of the leadership team at my store.
  • The HR district manager presented my tool to Target headquarters (HQ) and I was asked to work closely with HQ to develop an effective communication tool that would be universal for all 1,800 stores.
  • This communication tool has improved communication between store leadership and the HR teams.
  • Reduced employee turnover by 15% by working one on one with the leadership team on interviewing skills and creating a recognition program that improved team member morale.
  • Led the staffing and onboarding of hourly team members for a store that does 95 million dollars in annual sales.
  • Supported other Target locations with HR their HR workload.
  • Conducted interviews, new hire orientations, and set up their payroll and retention files while managing my own workload.
  • Selected as a district trainer for new to role HR team members and HR team leaders.
  • Led a rollout of a new payroll and scheduling system.
  • Trained team members how to navigate and use the system.
  • Trained leadership team on how to use the system to write more effective schedules, improving store productivity and guest experience by having our peak business hours staffed and team members available to assist the guest.
  • Guest service scores improved 10% by having a more effective schedule.
  • Was selected by my Store Manager to go to Target Head Quarters to work on the opening of the Canadian stores.
  • Actively participated in the performance management process, which included recognizing, coaching, providing meaningful feedback, writing and delivering counseling, corrective action and performance reviews.
  • Trained new to role leadership team members on the performance management process.
  • Led the staffing of seasonal team members, including planning and executing hiring fairs, onboarding and training, and seasonal reduction.
  • Hired and onboarded 160 seasonal team members for 2020 Q4.
  • Led successful United Way campaign.
  • Meeting our store pledge goal and service project volunteer hours all twelve years.
  • Planned and executed service projects throughout the year.
  • Exceeding our volunteer hour goal each year.
  • Managed Human Resource expense accounts, ensuring we stayed within the annual budget.
  • Ensured store team members were trained and knowledgeable around new company concept around service called Modernization by creating a store specific training guide and check in form to gauge where team members training was at and if team members were trained on tools needed to be successful in the new operations model.
Bachelor of Arts: Criminology and Sociology, Expected in
University of Minnesota Duluth - Duluth, MN

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