Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Expertise in building and developing processes, programs, people, company culture, and infrastructure in support of new or rapidly growing companies or business lines in diverse industries. This includes: financial services, non-profit, and professional consulting services.
  • Staffing and recruiting professional
  • Performance management strategies
  • Employee relations

  • Training and development
  • Exceptional interpersonal skills
  • Manager coaching and training
03/2014 to Current Human Capital/Operations Manager Signature Healthcare | Delray Beach, FL,
  • Lead team of five employees to provide support and guidance in the areas of Human Resources (HR), compliance, project management and corporate resources.
  • Prepare and conduct on-going training to improve organizational gaps including: remote team building, creating a high performance culture, employee engagement, performance management, and handling difficult conversations.
  • Developed results-oriented position descriptions and orientation manuals for key field roles.
  • Developed compensation plan for field employees which aligned with organizational goals and reduced cost per metric.
  • Lead annual compensation process to retain, motivate and engage employees' that exemplify the organizations' values.
  • Manage national and regional retreats for decentralized staff across the United States. Annual December retreat (2014) resulted in cross-fertilization of ideas and collaboration through planned team-building events.
  • Improved employee retention rates and performance. Design and deploy an engagement surveys and host focus groups to determine employee engagement strategy.
  • Assist the Chief Operating Officer (COO) in the development of a multi-million dollar budget for 2015.
08/2013 to 03/2014 HR Consultant Dnv Gl | Oldenburg, DE,
  • Streamlined recruitment process which increased average time-to-fill rates.
  • Established successful relationships with C-level and management to enable change initiatives through the organizations' guiding principles and values.
  • Coached managers on effective leadership practices including principles of emotional intelligence and transformational leadership.
  • Developed a creative and interactive onboarding presentation for clients to align new hires with vision and values of the organization.
  • Developed progressive discipline policy and associated documentation to mitigate risk for clients.
10/2010 to 07/2012 Talent Specialist Mailgun | San Antonio, TX,
  • Responsible for delivering on key talent priorities within the Federal practice, with emphasis on strategic deployment of all level staff with a coaching and developmental lens.
  • Partner with other HR functions to drive and leverage all HR programs including compensation, executive and employee development, succession planning, staffing and total rewards programs.
  • Trained 300 new hires on constructing an effective resume for the purposes of internal staffing, deployment, and proposal opportunities. Developed training content and survey questionnaire to measure effectiveness.
  • Increased utilization and revenue for service lines by providing strategic resource management support for over two-hundred consultants.
  • Managed diverse and complex employee relation's cases in conjunction with Talent Relations and Office of General Counsel.
  • Partnered with leadership in the execution of the annual performance process for assigned client group.
  • Managed HR generalist in the talent technology reporting and analytics team; analyzed data and provided recommendations to leadership which increased utilization for assigned client group.
11/2008 to 10/2010 HR Generalist Consolidated Supply Co. | Sandpoint, ID,
  • Partnered with HR Director to double the company's headcount including recruitment of customer service, sales, and IT professionals.
  • Responsible for new hire on-boarding process; trained new hires on company polices, benefits, and total rewards.
  • Led coordination of yearly performance management process; provided training to managers and employees on performance expectations, review process, and timelines.
  • In conjunction with CAO (Chief Administrative Officer) and Director of Security, developed the Enterprise-Wide Business Continuity Plan (EBCP) computer-based learning demo and testing.
  • Assisted CAO in the implementation of a competency-based performance management system.
  • Designed HR Information Systems utilizing SharePoint technology in the following areas: leave tracking, recruiting, training, and employee records management.

05/2008 to 10/2008 Administrative Assistant Fontainebleau Miami Beach | Miami Beach, FL,
  • Provided general administrative support to sales and corporate resources departments.
  • Assisted HR Director with recruitment efforts by reviewing resumes and conducting phone screens for account executive positions.
  • Planned event logistics and agenda for quarterly sales meetings.
06/2007 to 04/2008 Convention Services Coordinator Sheraton Premiere | City, STATE,
  • Directed, coordinated, and supervised the activities of hotel personnel.
  • Planned large-scale events, including a three-day conference for Monster (over 1,000 attendees) and logistics for tour and travel groups.
  • Increased executive meeting revenue by 15%.
Expected in May 2014 Master of Arts | Strategic Human Capital Georgetown University, , Washington DC GPA:
Expected in August 2003 Bachelor of Science | Finance George Mason University, Fairfax, VA GPA:
  • Sales Software:
  • HR Software: UltiPro
  • Microsoft Office: Word, Excel, PowerPoint, SharePoint Administrator

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School Attended

  • Georgetown University
  • George Mason University

Job Titles Held:

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  • Master of Arts
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