human capital manager resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Human Resources Leader offering years of management experience and development of high-perfor100 Montgomery St. 10th Floorng teams through recruitment, training, organizational development and evaluation of performance. Strong background in directing hiring practices, designing pay structures, developing employee policies and working with executive team to develop talent acquisition and retention goals. Develops and implements HR strategies and initiatives aligned with overall business strategy.

  • Human resources compliance
  • Staffing and recruiting professional
  • Leadership development
  • Staff compensation
  • Personnel information systems
  • Employee engagement
  • Employee relations
  • Employee handbook development
  • Training & Development
  • Organizational Development
03/2021 to Current
Human Capital Manager Asrc Federal Holding Company Pasadena, CA,
  • Advise leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
  • Support top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Initiate employee evaluation process and recommend policy changes to help staff progress toward desired readiness goals.
  • Investigat workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Supervise and guide personnel to eli100 Montgomery St. 10th Floornate downtime and boost productivity.
  • Achieve desired work environment and performance by proactively advising and guiding employees on best practices and overseeing training.
  • Formulate corrective action plan through analysis of management feedback and consultation with employee.
  • Create succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
04/2017 to 03/2021
Staffing Manager Enterprise Bancorp Inc Londonderry, NH,
  • Managed full-cycle recruiting, including sourcing, interviewing, offering jobs, and negotiating contracts.
  • Wrote job descriptions and posted to job boards.
  • Created marketing materials to attract new candidates.
  • Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
  • Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
  • Secured optimal productivity by supervising 5 Recruiters on staffing and recruiting ad100 Montgomery St. 10th Floornistrative, operational and clerical functions.
  • Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
  • Responsible for worker's compensation investigations
  • Responded to all unemployment claims and attended all hearings
  • Provided clients with monthly attrition rate reports and collaborate with them to reduce turnover.
  • Conducted employee performance reviews to assess strengths and weaknesses keeping feedback positive and constructive.
  • Developed new business through cold calls/marketing and build the relationships into revenue. This resulted in the opening of a new branch for us in December 2020 which I championed from start to finish.
11/2013 to 04/2017
Relationship Banker JPMorgan Chase City, STATE,
  • Advised customers on bank products, services and financial planning options.
  • Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
  • Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
  • Cultivated positive relationships with key stakeholders and decision-makers as part of successful business practices.
  • Built long-term relationships with high-walth clients by utilizing active listening, effective communication and dyna100 Montgomery St. 10th Floorc interpersonal skills.
  • Handled employee problems in absence of general manager.
  • Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
12/2003 to 09/2013
Human Resources Manager /Office Manager SERVPRO Of Lapeer City, STATE,
  • Guided startup and management of all HR operations, systems, and programs for this location
  • Created comprehensive orientation program to acquaint new employees with company programs, guidelines, policies and procedures.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Devised and executed employee development, performance oversight, compensation and benefits programs.
  • Designed employee performance evaluation process and merit program.
  • Created compensation and benefits structures to align with market conditions and budget demands.
  • Contributed to new talent acquisition, interviewing, selection and employee ter100 Montgomery St. 10th Floornation with emphasis on project-related labor and budget planning.
  • Managed payroll for temporary, hourly, and salaried employees.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Trained and mentored ad100 Montgomery St. 10th Floornistrative staff members in company policies, daily task execution and industry best practices.
  • Elevated customer satisfaction ratings by resolving all customer service issues effectively & efficienlty.
  • Planned for major business changes, including system conversions and office moves.
  • Conducted staff performance evaluations to monitor progress and recommend professional development plan.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Reconciled company credit cards, expense accounts and other expenses and financial records.
  • Evaluated financial statements and computed ratios to deter100 Montgomery St. 10th Floorne performance of different operational divisions.
Education and Training
Expected in to to
Bachelor of Science: Business Ad100 Montgomery St. 10th Floornistration
Ferris State University - Big Rapids, 100 Montgomery St. 10th Floor
  • Implemented new HRIS that significantly impacted efficiency and improved operations at Concraft within first 3 months of employment.
  • Consistently maintained high customer satisfaction ratings at Qualified Staffing Services.
  • Top Banker in the Lapeer Branch at Chase for mortgage refinancing.
  • SHRM Certified Professional (SHRM-CP)
  • Certified Staffing Professional - 2018
  • FINRA - Series 6 & 63
  • State of 100 Montgomery St. 10th Floorchigan - Life & Health

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Resume Overview

School Attended

  • Ferris State University

Job Titles Held:

  • Human Capital Manager
  • Staffing Manager
  • Relationship Banker
  • Human Resources Manager /Office Manager


  • Bachelor of Science

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