human capital management consultant resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Highly motivated, Innovative, creative, and results oriented Account Executive, who adapts well to change with extensive expert knowledge in Account Management, Sales, Benefits Administration, Employee Engagement, Affordable Care Act reporting, Project Management, Human Resources Management, and Human Resources Information System Implementation/Management.
  • Benefits Administration
  • HRIS
  • Employee Engagement
  • Client Account Management
  • Relationship Building
  • Consultative partnering
  • Strategic Management
    • Project Management
    • Excellent interpersonal and oral communication skills
    • Strong Presentation Skills
    • Effective leader
    • Creative and Innovative Thinker
    • Tactical Management
    Additional Information
    In 2016 I provided client consultative expertise to 76 clients totaling $265,438 in annual revenue. I was tied for thesecond highest number ofclientimplementationson my team in Louisville, and in the top 35 for the Affordable Care Act Center of Excellence.
    Work History
    07/2015 to Current
    Human Capital Management Consultant Keybank National Association For Those Who Work At Home, OH,
    • Analyze complex client requirements for payroll, benefits, ACA, and human resource policies and procedures through client engagement
    • Provides in-depth guidance through consultative services, using advanced functional knowledge and product expertise such as employee benefits, enhanced human resource solutions, compensation, performance. recruitment, EEOC data tracking, ACA management and reporting
    • Project Management Accountability, HRIS implementation and maintenance
    • Collaborate with current clients in preparation of migrating to new ADP platforms while ensuring data is not compromised, educate, and train client on new system functionality.
    • Educate and train clients on onboarding/EI9 verification process, document cloud, ADP mobile, HR assist, policy acknowledgement, benefits, ACA, organization charting, and all talent modules.
    • Provide consultative partnering to develop strategic management strategies

    06/2014 to 07/2015
    Consultant Health & Wellness Education Consultants City, STATE,
    • Conduct and facilitate wellness training sessions and seminars
    • Organize and oversee health screenings for preventive measures, such as mammography, blood pressure, cholesterol screenings, and flu vaccinations
    • Executed, performed planning and coordination of annual health fair
    • Recommend and approve new program and service offerings to promote wellness, and decrease aggregate healthcare costs
    • Strategic and tactical managementfor annual wellness initiatives
    • Provided outstanding service to clients to not only maintain but to extend the relationship for future business opportunities.
    • Developed work plans to meet business priorities and deadlines.
    • Maintained schedules to ensure that important milestones were being met at every phase.
    • Conducted meetings with clients to determine project intent, requirements and budgets.
    • Provided updates to all stakeholders on key milestones for projects.
    02/1989 to 06/2014
    Large Group Account Advisor Humana City, STATE,
    • Collaborated with executive staff as client liaison for all internal partners, developing lasting relationships to create exit barriers
    • Consultative expertise onsite and via telephone, developed, and implemented employee benefit programs to 30 large group employers with diverse benefit designs
    • Assisted with contract negotiations for health, life, dental, vision, COBRA,HIPAA, STD, LTD, FSA, HSA, and work-site plan administration
    • Audited monthly reports from COBRA administrator to ensure compliance with COBRA and HIPAA provisions
    • Evaluated plans to ensure client needs were being met, made recommendations of necessary changes, and recommended improvements
    • Coordinated and managed new hire orientation benefit presentations
    • Organized and coordinated open enrollment for core and voluntary benefit plans
    • Developed innovative wellness program to increase employee engagement for all wellness benefit offerings
    • Through consultative partnering created annual guidance plan using strategic management strategies and collaborative efforts, with the clients broker, and internal sales team for union/non-union clients.
    • Proactively worked with clients to ensure satisfaction at every level by  maintaining on-site visit schedule, monthly planning  meetings, weekly conference calls, and employee benefit  presentations.
    Expected in 1999
    Bachelor of Arts: Communications Human Resources
    McKendree University - Louisville, KY

    Expected in
    Master of Arts: Human Resources Management
    Webster University - Louisville,
    Human Resources Management

    • Human Capital Strategist (HCS)
    • Human Resources Business Partner (HRBP)
    • Family Medical Leave Act Administrator (FMLA)
    • Certified Healthcare Reform Specialist (CHRS)

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    Resume Overview

    School Attended

    • McKendree University
    • Webster University

    Job Titles Held:

    • Human Capital Management Consultant
    • Consultant
    • Large Group Account Advisor


    • Bachelor of Arts
    • Master of Arts

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