Human Capital Management Consultant Resume Example Paychex Inc.

HUMAN CAPITAL MANAGEMENT CONSULTANT

Professional Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Highly committed to ensuring quality of services and products.

Work History

Paychex Inc.- Human Capital Management Consultant
Denver, CO06/2019 - Current

Adapted sales techniques to specific clients and promoted products based on individualized client needs
Researched potential clients and markets to prepare for appointments
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
Reconciled accounts such as retirement, tax contributions and health care benefits
Provided subject matter expertise to management and employees regarding payroll issues
Standardized job tasks and trained junior team members on industry best practices and standards
Resolved issues and escalated problems with knowledgeable support and quality service

Sage Hospitality- Manager
Denver, CO11/2018 - 06/2019

Trained and mentored team members to continuously maintain high satisfaction and performance numbers
Reduced workflow inconsistencies while recruiting, interviewing and hiring new staff members
Maintained team productivity by aligning day-to-day operations with overall business objectives
Reviewed performance data to monitor and measure productivity, goal progress and activity levels, including financial, sales and activity reports
Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
Manage and input payroll records in ADP Time Saver, keep control of overtime hours, ensure proper tip out from each department

Coffeemania Restaurant Group- Director of Operations
New York, New York03/2017 - 07/2018

Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
Organized and optimized daily operations of FOH crew in "Coffeemania Restaurant Group" with consistent on-time delivery
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
Produced regular P&L and Payroll reports to evaluate performance, adjust strategies and maintain agile, sustainable operations
Delegated assignments based on site plans, project needs and knowledge of individual team members
Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets
Worked with Aloha, Pulse, OpenTable, Yelp Reservations, NBO Menu link and Switchboard Back Office, QuickBooks, Postmates, Uber Eats
Met, greeted and encouraged feedback from guests and used it to implement positive changes. Thereby creating an atmosphere of comfort and a memorable experience for all guests
Reduced food & Labor costs by 25%, identifying and eliminating inventory issues including, excess ordering, rising shrinkage and poor storage and maintaining adequate staffing and minimize overtime
Directed training and retraining of employees to boost performance and enhance business results

Coffeemania Restaurant Group- Assistant General Manager
New York, New York09/2016 - 03/2017

Staffing – screening applications, interviews, hiring, orientations, training, reviews, and weekly schedules. Employed and administrated a staff of 70 employees and handled day-to-day human resources issues
Play vital role in building a brand by implementing service standards, developing employees from within, growing business relationships and opportunities, adhering to business strategies and operating budget
Optimize profits by controlling food, beverage and labor costs on a daily basis
Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
Mentored and motivated team members to efficiently achieve challenging business goals
Engaged team members and improved performance by delivering daily updates and conducting weekly meetings to obtain feedback and convey new policies
Performed pricing and estimates based on customer needs and requirements
Managed budget implementations, employee reviews, training, schedules and contract negotiations

Accomplishments

Named “Employee of the Year” in 2017
Promoted to Director of Operation after only six months of employment
Supervised team of 80 employees staff members
Increased sales 30% over one year

Skills

Business development
Budgeting
Staff management
Customer service
Verbal and written communication
Operations Management
Relationship building

Human resources management
Recruitment
Coaching and mentoring
Staff training/development
Sales and marketing
Strategic planning

Education

Russian State University For The HumanitiesMoscow, Russia2010High School Diploma

Certifications

Microsoft Office Training Certificate
NBO Switchboard and Aloha Training certificate
Quickbooks User Training Completed

Resume Overview

Companies Worked For:

Paychex Inc.
Sage Hospitality
Coffeemania Restaurant Group

School Attended

Russian State University For The Humanities

Job Titles Held:

Human Capital Management Consultant
Manager
Director of Operations
Assistant General Manager

Degrees

High School Diploma

Human Capital Management Consultant Resume Example

Resume Score: 80%

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