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Human Capital Management Consultant Resume Example

Resume Score: 80%

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HUMAN CAPITAL MANAGEMENT CONSULTANT
Professional Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Highly committed to ensuring quality of services and products.

Work History
Paychex Inc.- Human Capital Management Consultant
Denver, CO06/2019 - Current
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs
  • Researched potential clients and markets to prepare for appointments
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Reconciled accounts such as retirement, tax contributions and health care benefits
  • Provided subject matter expertise to management and employees regarding payroll issues
  • Standardized job tasks and trained junior team members on industry best practices and standards
  • Resolved issues and escalated problems with knowledgeable support and quality service
Sage Hospitality- Manager
Denver, CO11/2018 - 06/2019
  • Trained and mentored team members to continuously maintain high satisfaction and performance numbers
  • Reduced workflow inconsistencies while recruiting, interviewing and hiring new staff members
  • Maintained team productivity by aligning day-to-day operations with overall business objectives
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels, including financial, sales and activity reports
  • Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
  • Manage and input payroll records in ADP Time Saver, keep control of overtime hours, ensure proper tip out from each department
Coffeemania Restaurant Group- Director of Operations
New York, New York03/2017 - 07/2018
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
  • Organized and optimized daily operations of FOH crew in "Coffeemania Restaurant Group" with consistent on-time delivery
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
  • Produced regular P&L and Payroll reports to evaluate performance, adjust strategies and maintain agile, sustainable operations
  • Delegated assignments based on site plans, project needs and knowledge of individual team members
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets
  • Worked with Aloha, Pulse, OpenTable, Yelp Reservations, NBO Menu link and Switchboard Back Office, QuickBooks, Postmates, Uber Eats
  • Met, greeted and encouraged feedback from guests and used it to implement positive changes. Thereby creating an atmosphere of comfort and a memorable experience for all guests
  • Reduced food & Labor costs by 25%, identifying and eliminating inventory issues including, excess ordering, rising shrinkage and poor storage and maintaining adequate staffing and minimize overtime
  • Directed training and retraining of employees to boost performance and enhance business results
Coffeemania Restaurant Group- Assistant General Manager
New York, New York09/2016 - 03/2017
  • Staffing – screening applications, interviews, hiring, orientations, training, reviews, and weekly schedules. Employed and administrated a staff of 70 employees and handled day-to-day human resources issues
  • Play vital role in building a brand by implementing service standards, developing employees from within, growing business relationships and opportunities, adhering to business strategies and operating budget
  • Optimize profits by controlling food, beverage and labor costs on a daily basis
  • Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
  • Mentored and motivated team members to efficiently achieve challenging business goals
  • Engaged team members and improved performance by delivering daily updates and conducting weekly meetings to obtain feedback and convey new policies
  • Performed pricing and estimates based on customer needs and requirements
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
Accomplishments
  • Named “Employee of the Year” in 2017
  • Promoted to Director of Operation after only six months of employment
  • Supervised team of 80 employees staff members
  • Increased sales 30% over one year
Skills
  • Business development
  • Budgeting
  • Staff management
  • Customer service
  • Verbal and written communication
  • Operations Management
  • Relationship building
  • Human resources management
  • Recruitment
  • Coaching and mentoring
  • Staff training/development
  • Sales and marketing
  • Strategic planning
Education
Russian State University For The HumanitiesMoscow, Russia2010High School Diploma
Certifications
  • Microsoft Office Training Certificate
  • NBO Switchboard and Aloha Training certificate
  • Quickbooks User Training Completed
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Paychex Inc.
  • Sage Hospitality
  • Coffeemania Restaurant Group

School Attended

  • Russian State University For The Humanities

Job Titles Held:

  • Human Capital Management Consultant
  • Manager
  • Director of Operations
  • Assistant General Manager

Degrees

  • High School Diploma

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