I collaborated with executive management to create viable programs for system implementation in coordination with HR staff.
I effectively launched applications to enhance human resources systems efficiencies.
Held responsibility for all installation/configuration and support, along with troubleshooting and system diagnostics for desktop/laptop computers, WAN/LAN, and remote systems, implementing a help-desk ticketing system to drive efficiency
Manage sales representatives with a total of 900 customer accounts. Track and manage sales margins by account, sales rep, and brand on a daily basis for retail accounts. Assign sales and revenue goals for the sales and service reps, two assistant managers, and sales clerks. Develop, budget, and implement marketing programs. Write reviews for all direct reports and a member of a nine-person employment team.
•Developed and implemented a series of churn reduction/cost avoidance programs.
•Initiated a tele-sell pre-sell program for customers
•Reconfigured the sales staff from 10 to 15 people through a series of sales performance goals and routing changes.
•Achieved an average of 15% over quota since becoming Floor Manager.
Responsibilities include selling assigned products within the full share of solutions to customers. Assessing opportunities, developing proposals/presentations that meet client specifications for closing associated sales. Using short and long range marketing strategies to strive for customer satisfaction in all dealings. Focusing on data and IP technology for growth and acquisition of revenue.
Additional task assignments include:
•Coordinating sales tasks with 1500 sales professionals covering 5 states (Texas Oklahoma, Arkansas, Kansas, Missouri), responsible for more than 100,000 individual and corporate accounts.
•Supporting sales reps in opening new accounts and upgrading existing service.
•Quickly and effectively solving customer challenges.
•Maintaining quality control/satisfaction records, constantly seeking new ways to improve customer service.
•Key tasks working with wireless devices Blackberry enterprise management, Mobile Applications: BREW, Qualcomm uiOne, Microsoft Windows Mobile, Symbian (UIQ or Nokia Series 60), Flash Lite,
Microsoft Certified IT Professional (MCITP)
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