Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Objective: Seeking an internal appointment change into a permanent position within the Payroll and Benefits division of Human Resources for the Department of Labor and Industries, where I have been thriving in for the past (9) months as a non-permanent employee. Impeccable customer service, and attention to detail are always my priority.

Results driven management professional and US Air Force veteran with demonstrated record of professional Human Resources & Recruiting success to include achieving the US Air Force Enlisted Recruiter of the Year award in 2006

Employment Experience
07/2020 to Current
HRC-1 (Payroll & Benefits) Csm Corporation Lansing, MI,
  • Checked employees' benefits enrollment for accuracy and inputted all data into HRMS/HR Cafe.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Increased customer satisfaction by resolving human resources issues with impeccable professionalism and courtesy.
  • Trained/ experienced in performing the tasks of Separations, timesheets, W2/W4's, EFT, PAF, Appointment changes, schedule changes, new hires and the onboarding processes.
  • Highly regarded by my trainers for learning exceptionally quick, while maintaining attention to detail and accuracy on all of my tasks and expectations. Especially, considering that I have completed all training "virtually" from my first day.
  • Researching and interpreting CBA's and State regulations.
  • Skilled in conducting new employee on-boardings from start to finish, along with separations and retirement processing.
  • Vast knowledge and experience with processing employee data within the SAP-HRMS/HRTS and HR Cafe' systems, and preparing documents for audit with complete accuracy and attention to detail.
  • Experienced in completing I-9/A-1documentation forms, Excess logs, LWOP logs, and EOC timesheets.
06/2009 to 11/2019
Director of Human Resources Rainier Ballistics LLC (Don Shride) #360-286-6375 City, STATE,

(01 Jun 2009-13 Nov 2019)

  • Skilled in position evaluation, establishing and maintaining a
    position classification program to determine appropriate pay system,
    occupational grouping, title and grade of positions, and advising on position and organization design
  • Knowledge of, and skill in applying, fundamental HRM laws,
    principles, systems, policies, methods, and practices; as well as interviewing, analytical, and research techniques sufficient to conduct fact finding and recommend solutions to moderately difficult and/or recurring issues and problems
  • Observed each employee's individual strengths and initiated mentor program to improve areas of weakness
  • Directed all HR operations, including full-cycle recruitment/on-boarding, strategic workforce planning, goal cascading, performance management, staffing and benefits administration, conflict resolution, employee relations and law and EEO
  • Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations (LEAN Management)
  • Experience in analyzing, interpreting, developing, and/or implementing
    laws, regulations, policies, and/or guidance involving subject matter areas within compensation administration (e.g., pay and/or leave administration) and advising management on the use of compensation flexibility to help recruit, manage, and retain employees
  • Created programs for planning, administering, or evaluating programs designed to develop employees and manage learning in the organization
  • Assisted managers and supervisors in establishing, maintaining, and monitoring effective performance management programs to plan, monitor, develop, rate, and reward employee performance, and services that support formal and informal award programs to provide employee incentives and recognition
  • Analyzed all production and operational data reports from (6) departments, to maintain tight production specifications and identify potential issues or concerns
  • Recruited, hired, on-boarded and trained new-hire employees, working to establish key internal functions and outline scope of positions with minimal turnover rates
  • Organized work, set priorities, and determined resource
    requirements; determined short- or long-term goals and strategies to achieve them; coordinated with other organizations or parts of the organization to accomplish goals; monitored progress and evaluated outcomes
  • Utilized analytical and diagnostic techniques and qualitative and quantitative techniques sufficient to identify, evaluate, and recommend to management appropriate HR interventions to resolve complex interrelated HR problems and issues
  • Advanced written and oral communication techniques to develop and deliver briefings, project papers, status/staff reports, and correspondence to managers to foster understanding and acceptance of findings and recommendations
  • Practiced negotiation procedures and techniques, advocacy, mediation, interest-based bargaining, and other non-adversarial problem solving approaches sufficient to resolve problems and advise management;
    conflict resolution techniques sufficient to interact in occasional highly charged emotional situations because of delicate or highly contested case matters and determinations
  • Led company to multiple successful product launches and growth by developing initial product road map and go-to-market strategy with innovative and critical thinking skills
  • Routinely drove year-over-year business growth, while leading an operational staff of up to 25 employees, utilizing a strategic vision and long-range planning
  • Effective leader with proven track record and professional attitude
  • 15+ years of full-cycle personnel and professional recruitment experience
  • Expert level experience in staff training/development, on-boarding,
    relationship building, career coaching and mentoring
  • Worked with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations
  • Skilled in conflict resolution, and a powerful negotiator with advanced
    interpersonal and written communication abilities
  • A self-motivated and creative problem solver within diverse workplaces
  • Experienced in Equal Opportunities facilitation, Employee Relations, Reasonable Accommodation, Labor law and Employment law
  • Proficient in Microsoft Office (Word/Excel/PowerPoint/Share Point)
  • 50 WPM typing ability
09/1998 to 11/2018
Active Duty Enlisted Recruiter/HR US Air Force (Travis Taylor) #425-870-1714 City, STATE,

(28 Sep 1998-01 Nov 2018) Active Duty Recruiter- Yakima, WA

  • Professionally recruited 124 individuals into active duty USAF, well above mandated quotas of an average of 26 candidates per fiscal year, with an exceptionally minimal attrition rate of 2%
  • Achieved the Recruiter of the Year award in 2006, through incredible amounts of hard work and dedication to the position
  • Organized and conducted programs to recruit sufficient personnel to satisfy the requirements of the United States Air Force
  • Responsible for interviewing, screening, testing and evaluating applicants from civilian sources to achieve recruiting goals
  • Personally developed critical community relationships within the school systems (High school/Trade schools and local colleges) and other valuable local employment venues
  • Developed information sources such as employment agencies, driver’s license and job market lists, high school and college student lists, and separation reports, in securing names of potential prospects for active duty enlistment
  • Maintained informational records to enable follow-up contacts with prospective enlistees, and prepared enlistment case files on personnel who are enlisting
  • Planned and coordinated sales promotional projects using media such as direct mail, press, radio and television presentations
  • Collected and monitored production reports of recruiting activities, and Implemented plans/procedures to record production flow and reporting
  • Conducted all "full-cycle" components for recruitment to include; eligibility determination, personal interviews/screening, Federal background check processes, on-boarding and training
  • Utilized various social media platforms, presented at multiple career fairs and developed successful community outreach strategies, to achieve specifically targeted and diverse recruitment requirements and goals
  • Set well-defined and realistic personal goals; displayed a high
    level of initiative, effort, and commitment towards completing assignments in a timely manner; worked with minimal supervision
  • Displayed extensive knowledge of HR concepts, principles, and practices related to determining workload projections and current and future competency gaps to align human capital with organizational goals
  • Maintained USAF "Secret" security clearance for 20 years
  • Conducted countless public speaking and classroom presentations
Expected in
No Degree: Lean Six Sigma "White Belt" Certification
WA State Department of Labor And Industries - Online,
Expected in
No Degree: PHR Certification of Completion
SHRM - Online,
Expected in 06/2014
Bachelor of Arts: Business And Managerial Economics
University of Washington - Tacoma, WA

Relevant Courses Taken:








Expected in 06/2012
Associate of Arts: Human Resources Management
Community College of The Air Force - Montgomery, AL
Expected in 06/2012
Associate of Arts: Business Administration And Management
Pierce College - Puyallup, WA

Veterans of Foreign Wars-VFW (Life-Member)

Habitat for Humanity volunteer (Previous)

  • US Air Force enlisted Recruiter of the Year award in 2006
  • USAF Meritorious Service Medal awarded October 2018
  • USAF Commendation Medal (x2)
  • Professional Selling Skills (PSS) Certificate awarded December 2004
  • HAZMAT handler and inspector certified through Bi-annual course
  • Certified OSHA forklift operator/trainer

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended

  • WA State Department of Labor And Industries
  • SHRM
  • University of Washington
  • Community College of The Air Force
  • Pierce College

Job Titles Held:

  • HRC-1 (Payroll & Benefits)
  • Director of Human Resources
  • Active Duty Enlisted Recruiter/HR


  • No Degree
  • No Degree
  • Bachelor of Arts
  • Associate of Arts
  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: