hr senior payroll manager resume example with 15+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Talented, multifaceted professional adept at driving team leadership, HR practices, fiscal accountability, and administrative functions with a focus on compliance, efficiency, and operational excellence.

Skilled at evaluating processes/procedures, developing action plans based on findings, and deploying actionable solutions to improve customer experience, revenue generation, and employee productivity. Knowledgeable Payroll Officer adept at overseeing payroll, documentation and reporting functions. High-level technical skills and attention to detail leading to optimum outcomes. Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Offering excellent communication and good judgment.

  • Resource Optimization
  • Business Administration
  • Data Analysis/Reporting
  • Operations Management
  • AR/AP/Payroll/Budgeting
  • Human Resources Practice /Recruiting/Onboarding
  • Project Management/Team Leadership/Communication
  • Strategic Planning/Execution
  • Microsoft Office Suite, Microsoft
  • Word, Excel, Powerpoint
  • ADP Workforce Now
  • Teams
Work History
09/2021 to Current HR/Senior Payroll Manager Marriott International | Detroit, MI,

HR/Payroll Manager, I am responsible for coordinating, managing a wide variety of HR/People Operations activities including, recruiting, to include “on-boarding” and “off-boarding,” administration of benefits, performance management, compensation, employee relations and working wit payroll.

HR/Payroll Manager provides general support to ensure The Refuge for DMST is in local and federal compliance of employment regulations. In addition, HR/Payroll Manager performs a wide range of duties related to assisting senior staff with the overall administration, implementation, and management of The Refuge policies, programs, and initiatives related to the human resources functions and ensure programs are administered efficiently, consistently, and in accordance with all applicable laws and regulations. Participates in the implementation of approved revisions into the policies and procedures. Develops and maintains strong working relationships with staff and our donors.

  • Maintain, distribute, develop and communicate policies and procedures, including updates.
  • Develops and maintains strong expertise in business procedures and rules.
  • Develops and maintains working knowledge of operations needed to support external and internal business needs.
  • Ensure compliance with relevant laws and internal policies.
  • Develop systems to process payroll account transactions (e.g. salaries, benefits, garnishments, deductions, taxes and third-party payments)
  • Oversee processing of payroll changes (e.g. new hires, terminations, raises) and system upgrades.
  • Administer insurance benefits program, educate new hires about benefits during onboarding, enroll new hires in insurance, answer benefits questions from employees, and advocate for employees with brokers, carriers, and vendors.
  • Administer and maintain Refuge’s HR, Benefits, HRIS (ADP Workforce Now), and Time/Attendance functions, monitoring and manage the process
  • Prepare and maintain accurate, up-to-date, and complete job and employee documentation and records.
  • Train, direct, and consult with managers regarding hiring process, employee performance, and team member relations.
  • Work with each Manager to write or update job descriptions, post and advertise open positions, and administer recruitment process.
  • Assist with compensation and classification issues related to salary ranges and FLSA status.
09/2020 to 09/2021 Customer Service Manager Money Mart | Honolulu, HI,
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assisted customers with navigating internal ordering systems to obtain satisfactory outcomes.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Processing Orders
  • Scheduling Installation's and deliveries
  • Product training
  • Producing Quotes and Presentations

Key Responsibilities:

  • Oversee KB Homes, largest account for cabinets at Parrish.
  • Ensure all cabinet order's were placed in timely manner.
  • Work directly with KB Homes Supervisor's ensuring all jobs were in order.
10/2016 to 09/2020 Store Manager Bealls | City, STATE,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Ensure seamless execution of daily operations with focus on maximizing sales and profits while protecting store assets.
  • Build and sustain a dynamic team by executing all recruitment, hiring, and training initiatives; onboard the best service-oriented employees.
  • Sustain quality merchandise presentation in accordance with company standards and practices.
  • Manage and monitor weekly/monthly payroll and non-payroll expenses in line with budget and sales rate.

Key Responsibilities:

  • Transformed Taylor Bealls to the Top performing store out of 18 locations within the region; actual YTD 2,829.1 vs 2,693.3, which situated the store at 105% to P&L, which exceeded LY by 3% plus $80k.
  • Improved profitability, productivity, and efficiency by executing plans developed in collaboration with district manager.
  • Awarded 2017 Store Manager of the Year as a result of superior sales and customer satisfaction results
05/2006 to 05/2016 Multi-Store Operations Manager Macy's | City, STATE,
  • Collaborated with merchandise managers to open store and process trucks, handle large floor sets and manage inventory.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Coached, mentored, and supervised a team of 45 associates and four executives within three Macy’s store locations; oversaw customer satisfaction, daily operations, and adherence to high quality standards.
  • Championed merchandise placement, sales promotion, markdowns, inventory, and internet purchasing. Achieved sales and profitability goals by managing expenses and payroll.
  • Recruited all members of Operations Executive team; team was tasked with creating a support culture focused on retention, career development, and succession planning.

Key Responsibilities:

  • Oversaw the new hire training program for 8030 Support team comprised of a merchandise team manager, receiving manager, signing team lead, and associates; achieved 10% increase in productivity within the 8030 team.
  • Traveled to store locations to implement self-developed action plans that transformed stores performing below standards to profitable, compliant stores.
  • Received the distinction of #1 Operation Manager in a 12-store district for three consecutive years (2012- 2014).
  • Achieved Top results in productivity and customer service, equating to $96M in volume TTL.
Expected in to to | Business Administration And Management Temple Jr College, Temple, GPA:
Expected in 05/1995 to to High School Diploma | Taylor High School, Taylor, Tx, GPA:

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Resume Overview

School Attended

  • Temple Jr College
  • Taylor High School

Job Titles Held:

  • HR/Senior Payroll Manager
  • Customer Service Manager
  • Store Manager
  • Multi-Store Operations Manager


  • High School Diploma

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