Hr Senior Payroll Manager resume example

• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Assisted customers with navigating internal ordering systems to obtain satisfactory outcomes.
• Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
• Processing Orders
• Scheduling Installation's and deliveries
• Product training
• Producing Quotes and Presentations

Key Responsibilities:

• Oversee KB Homes, largest account for cabinets at Parrish.
• Ensure all cabinet order's were placed in timely manner.
• Work directly with KB Homes Supervisor's ensuring all jobs were in order.

• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Ensure seamless execution of daily operations with focus on maximizing sales and profits while protecting store assets.
• Build and sustain a dynamic team by executing all recruitment, hiring, and training initiatives; onboard the best service-oriented employees.
• Sustain quality merchandise presentation in accordance with company standards and practices.
• Manage and monitor weekly/monthly payroll and non-payroll expenses in line with budget and sales rate.

Key Responsibilities:

• Transformed Taylor Bealls to the Top performing store out of 18 locations within the region; actual YTD 2,829.1 vs 2,693.3, which situated the store at 105% to P&L, which exceeded LY by 3% plus $80k.
• Improved profitability, productivity, and efficiency by executing plans developed in collaboration with district manager.
• Awarded 2017 Store Manager of the Year as a result of superior sales and customer satisfaction results

• Collaborated with merchandise managers to open store and process trucks, handle large floor sets and manage inventory.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Coached, mentored, and supervised a team of 45 associates and four executives within three Macy’s store locations; oversaw customer satisfaction, daily operations, and adherence to high quality standards.
• Championed merchandise placement, sales promotion, markdowns, inventory, and internet purchasing. Achieved sales and profitability goals by managing expenses and payroll.
• Recruited all members of Operations Executive team; team was tasked with creating a support culture focused on retention, career development, and succession planning.

Key Responsibilities:

• Oversaw the new hire training program for 8030 Support team comprised of a merchandise team manager, receiving manager, signing team lead, and associates; achieved 10% increase in productivity within the 8030 team.
• Traveled to store locations to implement self-developed action plans that transformed stores performing below standards to profitable, compliant stores.
• Received the distinction of #1 Operation Manager in a 12-store district for three consecutive years (2012- 2014).
• Achieved Top results in productivity and customer service, equating to $96M in volume TTL.