hr partner resume example with 12+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Supports clients and effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow client's management skills. Thrives on mentoring business owners and managers from small to mid-size employers with proven success at understanding unique business needs to establish genuine relationships as indispensable partner. Results-driven Human Resources Business Partner skillful in strategic planning, policy integration and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings.
Skills
Improving compensation plans
Coaching leadership
Integrating policies
Managing employee relations
Optimizing performance
Strategic planning
Legal compliance
Payroll coordination
Benefits and compensation management
Succession planning
Equal opportunities facilitation
Personnel recruitment
Benefits administration
Document Management
Critical Thinking Skills
Root Cause Analysis
Performance Evaluations
Maintaining Compliance
Regulatory Compliance
Corporate Policies
Compensation Structuring Understanding
Applicant Tracking Systems
Data Analysis Skills
Wages And Salary
Hr Policies
Education
Forbes School of Business & Technology Ashford UniversitySan Diego, CA, Expected in 03/2020 ā āMaster of Arts:Organizational/HR Management - GPA:
Forbes School of Business & Technology Ashford UniversitySan Diego, CA, Expected in 03/2018 ā āBachelor of Arts:Organizational/HR Management - GPA:
Work History
Amazon.Com, Inc. - HR Partner Romeoville, IL, 08/2018 - Current
Mentored 10 employees which created 8 leadership positions and 2 offline support roles which increased department productivity by 30%
Conducted mock interviews, resume writing and created development plans for employees to enhance workplace skills
Designed and successfully facilitated 20+ Crucial Conversations leadership workshops for over 100 team members which improved employee satisfaction by 18% in survey after three months
Collaborated with operation business partners to boost company benefits participation by hosting monthly benefits Q&A sessions, which led to an increase in the personal money coach by 60%, and College Enrollment by 8% in six months
Launched site-wide initiative to improve employee enrollment of DE&I Multigenerational chapter by training employee resource advocates which increased volunteer enrollment by 73% in nine months
Developed and managed attendance, performance, and development tracking tool, which led to decrease of employee absenteeism by 8% in six months
Certified Virtual Leadership Development Facilitator and member of Extended Faculty Team successfully facilitated 20+ New Hire Onboarding, Difficult Conversations, Careerfest, and leadership workshops for over 100 team members
Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances and other sensitive issues and prepared position statements for EEOC.
American Modern Insurance Group - HR Intern Auburn, MA, 09/2017 - 08/2018
Collaborated with recruitment team to develop recruitment programs to successfully increase minority recruitment and meet affirmative action requirements
Organized and conducted several seminars for customer experience center employees to educate and update them regarding available employment benefit options
Arranged customer experience center-wide guest speakers symposia to educate management about new family leave of absence laws and morale building techniques which increased customer care department productivity by 35
Filed paperwork, sorted and delivered mail, and maintained office organization.
Helped with employee unemployment and I-9 forms to support compliance procedures.
Developed strong written and verbal communication skills.
Maintained relationships with personnel using strong collaboration and teamwork skills.
Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
T-Mobile - Sr Quality Specialist City, STATE, 01/2010 - 08/2018
Launched development process for frontline employees via feedback of live and recorded customer interactions which improved net promoter score by 22% in survey after three months
Collaborated with national quality resource planning team to influence improvement of quality specialist daily call observation metric by conducting in person time audits, which increased department productivity by 25%
Influenced and facilitated 20+ customer satisfaction workshops for over 300 global care partners which yielded 28% increase in one call resolution
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Planned and devised cohesive test plans for projects using advanced testing technologies.
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Resume Overview
School Attended
Forbes School of Business & Technology Ashford University
Forbes School of Business & Technology Ashford University