Hr Case Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Ambitious Logistics Production Manager with over 10 years of experience in warehouse environments. Motivates employees to align performance with company objectives in fast-paced production environments. Superior competency in resource allocation, production scheduling and workflow management.

  • Documentation Proficiency
  • Patient Management
  • Case management
  • Managing employee relations
  • Recruitment
  • Workforce improvements
  • Benefits administration
  • Microsoft Excel
  • Microsoft Power Point
  • Microsoft Office Suite
  • Microsoft Project
Work History
Transportation Coordinator, 08/2021 to Current
American Red Cross Parkersburg, WV,
  • Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.
  • Researched affordable transportation methods and performed safety audits on equipment.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines.
  • Determined most effective mode and routing of materials to customer locations and company facilities.
  • Coordinated dispatching of 55 drivers to accomplish daily delivery requirements.
  • Optimized compliance with state and federal regulations related to shipments of frozen and dry grocery.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Requested and coordinated transport capabilities to meet missions.
  • Documented and inventoried freight, cargo and material shipments of all types.
  • Resolved maintenance and repair issues for vehicles and equipment.
HR Case Manager, 11/2020 to 04/2021
Apex Systems Oklahoma City, OK,
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
  • Managed and streamlined referral queues of up to 35 per day by efficiently prioritizing patients and clearing insurance obstacles.
  • Coordinated individualized discharge plans to manage safe transition back into community and work environments.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Maintained energy and enthusiasm in a fast-paced environment.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Contacted employees, by phone or in writing to ascertain compliance with required or recommended actions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted employees with safety and health requirements related to COVID-19.
  • Acquired knowledge and staying up to date on best practices for slowing the spread of COVID-19.
  • Provided health screenings and enforced social distancing, masking, and other policies related to COVID-19.
Phone Center Representative, Office HR Assistant II, 09/2018 to 02/2019
Albertsons Company Inc. Federal Way, WA,
  • Scheduled appointments for patients and ensured the following: obtained and entered accurate demographic information in computer medical program (CERNER), updated address, phone, and insurance information.
  • Acted as a liaison for patients and health center by directing calls to other departments as needed, used good judgment in handling calls, especially with urgent matters.
  • Understood when calls needed to be escalated to the physician/manager/triage nurse.
  • Proficient in Cerner Software, used as the main system for patient records and communication within departments.
  • Used multiple Phone system operations.
  • Followed San Joaquin County health care policies and procedures.
  • Processed insurance verification for Health Plan of San Joaquin (HPSJ), Medical and Health Net Hills Physician.
  • Entered patient RX information and processed refill requests to proper physician/nurse through Cerner application.
  • Insured patients' pharmacy information was up to date, for quick RX refills.
  • Communicated with Women's Health Clinic and scheduled patients for specific Women's Health appointments, such as urgent OBGYN appointments.
  • Handles Pediatric screening and scheduling.
  • Coordinated special classes for patients such as diabetes prevention and care.
  • Conducted training for new employees.
  • Handled all Spanish calls from patients.
  • Was in direct communication with physicians/CAN/RN/MA to provide patients with tailored help.
  • Directed patients to the Transition of Care department, when needed.
  • Verified, and gave the status of Referral processing's to patients.
Customer Service Clerk, 01/2018 to 09/2018
Precision Castparts Corporation Bedford Heights, OH,
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Continuously answered high volume phone calls from customers, shippers, third parties and other service centers.
  • Answered about 120 phone calls a day, handled calls from frustrated customers and appropriately assisted them.
  • Provided energetic and friendly interaction with customers.
  • Screened phone calls for Management, Dispatch Department and OSND.
  • Managed Dispatch operations, during high tempo workloads.
  • Assisted customers by tracing their shipments, giving the status of a shipment, and provides rate quotes for shipments.
  • Scheduled customer pickups, and assisted with completing documentation for customers.
  • Reviewed customer request for the need for specialized transport equipment such as LIFTGATE.
  • Responded promptly to customers and coworker's inquiries through AS400, SAP, telephone, email, and any other computer/internal freight monitoring systems used within the company, to achieve the highest level of customer satisfaction.
  • Responsible for scheduling delivery appointments for 30 major accounts daily through email and online portal correspondence.
  • Responsible for scheduling daily delivery appointments for an average of 120 residential and business locations, through telephone communication.
  • Met daily appointment deadlines, ensured appointments were kept and shipments arrive on time.
  • Notified customers of any delays, possible missed appointments or issues with delivery.
  • Responded to customer issues via email and phone communication, researches information for appointment deliveries when contact information was not provided.
  • Updated major account reports using Microsoft Excel and online portals websites, with the necessary shipment information.
  • Performed daily computer functions using SAP/AS400 and Microsoft Office to complete appointments, reports, spreadsheets, emails, and memos.
  • Greeted customers face to face when dock pickups were ascheduled.
  • Was responsible for maintaining open and concise communications to ensure a satisfactory customer service experience.
  • Followed and implemented company policies and procedures.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Organized efficient service responses by directing visitors and callers to correct personnel.
  • Checked order details against account information to minimize errors and unnecessary delays.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Monitored and reported on transportation costs and ensured shipping documents were properly filed.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Demonstrated proactive and resourceful nature in solving transportation delays.
  • Utilized tracking numbers and bills of lading to determine delivery status.
  • Assisted drivers with documentation, including packing slips, bills of lading and invoices.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Used coordination and planning skills to achieve results according to schedule.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Human Resources Manager, 03/2017 to 10/2019
Camp Recovery Salem, VA,
  • Provided personnel support and assistance for about 160 personnel, while working in the 481st Heavy Boat Transportation Company, Human Resource Office (S1).
  • Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for over 50 new employees.
  • Presented excellent first impression of company at interview and recruiting events.
  • Maintained and organized electronic files for applicants, including feedback created throughout interview process.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Implemented behavioral-based performance management system to define expectations, standards and key performance areas.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Monitored and handled employee claims, including performance-based and harassment incidents.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Developed succession plans and promotion paths for all staff.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Evaluated training program success and presented strategic improvement recommendations to upper management.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Prepared and monitored requests for promotions, and arranged and conducted promotion ceremonies, to include promotion declinations, reconsideration for promotions, and arrange for reduction and removal boards for Soldiers on local promotion standing lists, and processed centralized and decentralized promotions and reduction actions IAW AR 600-8-19.
  • Monitored and slotted line of duty roles for personnel accounting and strength management using military personnel (MILPER) database to include temporary duty and travel, personnel processing, personnel Security Clearances, training and reassignment, retention, and special pay.
  • Prepared and processed requests for transfer or reassignment, and transition processing, in processing new soldiers, training Soldier support files, retirement, separation, and unit administration to include
Logistics Manager, 01/2015 to 12/2017
Sharp Electronics Corp San Antonio, TX,
  • Team leader for logistics and systems personnel and property accountability and reconciliation team, ensuring compliance with U.S. Army regulations and DoD directives.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Handled day-to-day shipping and receiving overseeing more than 30 packages per day.
  • Performed freight processing functions, assisting associates with irregularities in cargo.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
  • Inspected equipment or monitored operating conditions, meters and gauges to determine load requirements and detect malfunctions.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Towed and maneuvered vessels in harbors and open seas, communicating movements to passing vessels.
  • Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to all crew and equipment.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Logistics Supervisor, 01/2012 to 03/2015
US Army Reserve City, STATE,
  • Organized warehouse space and planned layouts to allow for maximum storage capabilities.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Conducted research to address shipping errors and packaging mistakes.
  • Directed shipping and receiving of wide range of products daily.
  • Organized importation of tactical vehicles and satellite communication items via air and ocean.
  • Verified effective and timely implementation of all operational goals by prioritizing tasks.
  • Reviewed order data to verify transactions and shipping dates.
  • Processed orders by due dates to enable on-time delivery to customers.
  • Analyzed and logged purchase orders.
  • Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
  • Coordinated dispatching of 30 drivers to accomplish daily delivery requirements.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Led and trained 25 employees in 2012.
  • Trained, scheduled and evaluated 25 employees.
  • Created policies based on performance data analysis to reduce costs and maintain efficiency.
  • Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
  • Expedited resolutions of shipping errors and packaging mistakes.
  • Team leader for logistics and systems personnel and property accountability and reconciliation team, ensuring compliance with U.S. Army regulations and DoD directives.
Outbound Materials Handler Training Lead, 01/2010 to 01/2012
O'reily Auto Parts City, STATE,
  • Provided in-house training to new employees concerning maintenance of standardized training approaches.
  • Revolutionized warehouse operations, by implementing a faster and more efficient way of picking orders.
  • Trained over 30 new employees, which helped increase productivity percentage.
  • Set a new materials handling picking rate standard.
  • Generated daily forecast reports for upper management personnel.
  • Tracked and planned daily outbound operations, based on order volume and available workers.
  • Lead and encourage employees to solve daily workflow problems.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
  • Transported inventory items to appropriate locations.
  • Wrapped pallets in shrink wrap prior to loading.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
MS: Human Resource Management, Expected in 2022
University of Southern California - Los Angeles, Ca
BS: Applied Business Management, Expected in 2021
AS: Business Administration, Expected in 2017
High School Diploma: , Expected in 05/2007
Spanish :
Native or Bilingual:
Negotiated :

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • University of Southern California
Job Titles Held:
  • Transportation Coordinator
  • HR Case Manager
  • Phone Center Representative, Office HR Assistant II
  • Customer Service Clerk
  • Human Resources Manager
  • Logistics Manager
  • Logistics Supervisor
  • Outbound Materials Handler Training Lead
  • MS
  • BS
  • AS
  • High School Diploma

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