hr business partner manager resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Career History
04/2018 to 03/2020
HR Business Partner Manager Captech Richmond Philadelphia, PA,
  • Supported employees in traditional HR support: Labor relations, employee support, policies, programs, event planning, recruiting, new hire orientations, coaching, incident management and performance goals.
  • Assisted the Director and VP of Operations in responding to and addressing swift talent requests requiring multiple recruitment outlets with appropriate tracking, offers, on-boarding and team follow-ups.
  • Identified, recruited and sourced multi-lingual Sr. I.T. candidates for end clients in a medium sized I.T. staffing firm. Continuously developed and nurtured existing employee, vendor and end client relationships.
  • Master facilitator in training leadership and employees through structured content using multiple learning management systems and acted as a train the trainer resource for all leadership development programs.
  • Led and coordinated over 1,000 cases as leave administrator. Aided in comprehensive case management and program compliance with disability leave, EEO/AA using all related federal and state employment laws.
  • Executed programs that supported staff including talent management, career planning, diversity and inclusion, performance management, leadership coaching, data analysis, compensation and rewards, recognition programs and strategic organizational development.
  • Created beginning to end talent calendar and cadence to communicate upcoming processes and milestones to the organization's leadership.
  • Maintained team budgets up to 1.3B. Worked well in the capacity of financial forecasting and planning improvements.
  • Led key cross-functional initiatives with multiple teams, providing project progress and targeted outcomes to executive leadership during quarterly meetings.
  • Drove initiatives using my project management experience to grow talent initiatives in growing and complex technology driven environment.
  • Provided strong prioritizing, Agile processes, collaboration, consulting, analytical, data driven skills as an individual contributor.
  • Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
  • Strong ability to adapt communication styles across multiple internal and external groups.
05/2012 to 05/2017
HR Business Partner Sr. Consultant Arvig Park Rapids, MN,
  • Served as key liaison responsible for strategic planning of research, identifying, analyzing and improving performance trends in the call center and retail environment for 2,500 area employees.
  • Provided essential management training and coaching to develop business owner's skills and expertise in sales, talent management, employee engagement and succession planning.
  • Operated with integrity, confidentiality, high integrity, trust and sustained credibility with stakeholders. Established a culture of accountability through clear expectations.
  • Drove initiatives with core teams during Verizon's acquisition of Alltel Wireless and AOL.
  • Developed, planned researched and analyzed compensation programs with competitive incentives and rewards. Conducted audits with urgency, prioritizing while multitasking concerns, surveys and effectiveness with new modifications.
  • Led talent acquisitions agendas, recruiting teams and sourcing to fill in staffing gaps. Participated in interview and job offer processes.
  • Proactively implemented new systems, training, virtual programs and revenue goals across the business to promote career progression, high culture, diversity and inclusion and team building engagements.
06/2009 to 05/2012
HR Business Partner Generalist Verizon City, STATE,
  • Self starter responsible for supporting both employees and managers on correct interpretation and administration of company policies. Assisted management in maintaining positive employee relations by assessing the internal employee climate.
  • Developed, implemented and recommended HR processes, recruiting, systems, products and services to all employees. Used knowledge of various HR functions to investigate and resolve employee and labor relations issues.
  • An influencer of building strong relationships, expertise and data management. Known to manage a complex programs, policies and strategies through a roll your sleeves up and getting things done mentality.
  • Supported various other HR functions: Payroll, new hire orientation, calendering events, benefits administration, facilitation, employee disputes, terminations and disciplinary procedures. Maintained a willingness to take on operational tasks with a flexible "can do" attitude.
06/2006 to 06/2009
Help Desk Technician - Tier I Verizon City, STATE,
  • Provide telephone and in-person support to over 1,200 end users in call center and retail sales locations, troubleshooting, diagnosing, resolving and documenting hardware, software and network related technical issues.
  • Created, responded, escalated and closed tickets. Tracked all outstanding items, working closely with field techs to ensure any problems were resolved in timely fashion.
  • Documented all technical issues. Highlighted steps taken to remediate problems that occurred therefore increasing customer satisfaction year over year by 14%.
Experience & Skills
  • Human Resource Business Partner
  • Learning & Development
  • Collaborative and Independent Contributor
  • Talent Management & Recruiting
  • Diversity & Inclusion
  • HRIS (ADP, Zenefits, PeopleSoft, Workday, Kronos, iCIMS)
  • Team Building & Leadership
  • Contact Call Center, Warehouse & Retail Operations
  • Project Management Professional
  • System Migrations
  • Project Scheduling, Budget & Cost Controls
  • Quality Assurance
  • Analytical, Precision, Accuracy, Organized, Resourceful
  • MS Office (Project, Word, Powerpoint, Excel, Visio)
  • Excellent Communication Skills
Expected in
Bachelor of Science: Computer Science
University of Illinois - Chicago, IL,

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Resume Overview

School Attended

  • University of Illinois

Job Titles Held:

  • HR Business Partner Manager
  • HR Business Partner Sr. Consultant
  • HR Business Partner Generalist
  • Help Desk Technician - Tier I


  • Bachelor of Science

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