hp monitoring tools administrator resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Engineering Graduate with more then 8 years of Experience in IT Infrastructure Management and Service Coordination.

HP Monitoring Tools:

HP Business Service Management (BSM)

HP SiteScope

HP Business Process Monitor (BPM)

HP Performance Manager (PM)

Work History
03/2013 to Current
HP Monitoring tools Administrator Harris Williams & Co. San Francisco, CA,

Working as an HP Monitoring tools Administrator with BestBuy Project

PERSONAL ACHIEVEMENTS: Secured Outstanding Performer of the year (2013-2014) Award   


  • Working  as BSM/Sitescope administrator with BESTBUY Retail Project
  • Implementation and Supporting HP BSM, Sitescope, BPM, HPPM,OMW
  • Responsible for Patching the monitoring application (BSM, Sitescope, BPM) to the latest version
  • Installation and integration of Sitescope and BPM with BSM
  • Configuration of basic/High-level monitors in sitescope (AS400, Network devices, JMX etc)
  • Configuration of different views/models in BSM ( Instance based, Pattern based, Perspective based)
  • RTSM Administration
  • SiteScope HI integration with BSM and Create HIs in BSM
  • Creation/Deploying Templates in Sitescope
  • Validate that the HI GUID is the same on SIS as it is in BSM
  • Creation of new KPIs, Rules and Views in BSM
  • Assign HIs and rule to KPIs and Assign the KPIs to a CI type
  • Basic Troubleshooting of OMW agents and Performance agents

11/2009 to 03/2013
Sr. Technical Associate IBM INDIAServices Private Limited City, STATE,

Worked as a Client Infrastructure Specialist

PERSONAL ACHIEVEMENTS: Secured Outstanding Performer of the year (2010-2011) Award  


  • Monitoring and Supporting  BPM, Sitescope Data collectors of BAC
  • Installation, configuration and administration of BAC/BSM Ø  Installation and configuration of Sitescope
  • Configuration of basic Monitors Ø  Knowledge on Templates in Sitescope
  • Monitoring and supporting Business Process Monitors located and installed on host machines    On your local network or On the Internet at global locations.
  • Make Use a recorded Vugen script to run synthetic transactions.
  • Monitor synthetic transactions—from multiple locations inside or outside your firewall—to identify availability and performance issues before they impact the customers and ultimately the business.
  • Maintaining high standards of Service Level Agreements (SLAs).
  • Working in consultation with the business team in UK and developing modalities and process to be followed in the event of induction of new applications or modifications of existing ones onto monitoring.
  • Analyze the nature of customer problems including the impact to customer, potential impact to IBM, customer expectations and options for resolution.
  • Provide comprehensive documentation of problems and solutions using appropriate information systems.

Additional Responsibilities:  

  • Performing Quality Checks
  • Preparing Process Behaviour Chart (PBC)
  • Preparing Workstream Tracker
  • Mentoring new joinees.
  • Preparing shift roster for the team

05/2008 to 11/2009
Sr. Technical Engineer Medisol (Devon-IT) Services Private Limited, Bangalore City, STATE,

Responsibility: Sr. Technical Engineer   A thin client (sometimes also called a lean client) is a client computer or client software in client-server architecture networks which depends primarily on the central server for processing activities, and mainly focuses on conveying input and output between the user and the remote server. In contrast, a thick or fat client does as much processing as possible and passes only data for communications and storage to the server. Many thin client devices run only web browsers or remote desktop software, meaning that all significant processing occurs on the server. However, recent devices marketed as thin clients can run complete operating systems such as Debian GNU/Linux, qualifying them as diskless nodes or hybrid clients.

  • Pre-Sales Support
  • Key player in the team providing technical support
  • Acting in a Client Facing Role

09/2007 to 2008
Technical Support Executive Hewlett Packard City, STATE,

Expected in 2007
B.E: Electronics and Communications
Basaveshwar Engineering College - Bagalkot, India
B.E. Electronics and Communications from Basaveshwar Engineering College, Bagalkot (VTU, Belgaum) Passed out in 2007 with 60. 3%

Expected in 2004
Diploma: Electronics and Communication
Vasant Rao Potdar Polytechnic Board of Technical Examination - ,
Diploma in Electronics and Communication from Vasant Rao Potdar Polytechnic, Belgaum (Board of Technical Examination, Bangalore) Passed out in 2004 with 62%
English, Hindi, Marathi and Kannada
Additional Information
  • Good grasping power, A good team member, Keen to work on new things
  • Date of Birth : 05-05-1985, Sex: M
  • Marital Status : Married
  • Hobbies : Listening to music, Making Friend, Playing Football.

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Resume Overview

School Attended

  • Basaveshwar Engineering College
  • Vasant Rao Potdar Polytechnic Board of Technical Examination

Job Titles Held:

  • HP Monitoring tools Administrator
  • Sr. Technical Associate
  • Sr. Technical Engineer
  • Technical Support Executive


  • B.E
  • Diploma

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