Housing First Case Manager Resume Example Company Name

HOUSING FIRST CASE MANAGER

Summary

Multi-faceted Senior Case Manager dedicated to helping clients identify needs and coordinate care within multi-disciplinary teams. Committed to maintaining open communications with staff members and superiors in ongoing effort to increase collaboration and eliminate operational gaps. Applies advanced understanding of community referrals and delivers relevant support to the mental health population.

Skills

Case report management
First level support
Rehousing
Patient advising
Patient assessment
Progress evaluations understanding

Emotional awareness
Cross-functional collaboration
Treatment plans knowledge
Quality assurance controls
Community relations management
Interdisciplinary teamwork

Trainings

Motivational Interviewing

Intersections of Intimate Partner Violence & Mental Health: Suicidality & Disabling Psychiatric Conditions

Providing Peer Based Recovery Support Services for Pregnant and Parenting Families

Supporting School Mental Health in the Context of Racial Violence

Preventing and Responding to Family Violence During COVID-19

Minimizing Risk for Conflict/Coercion in Families with School-Age Children

Grief Sensitivity Virtual Learning Institute

MCSAP Suicide and Drug Misuse Resource Training

Behavioral Activation for Diverse Individuals

Experience

Housing First Case Manager | 10/2019 to Current
Company Name - City, State

Developed appropriate care plans for at-risk individuals and high-risk families who are suffering or recovering from Homelessness in the Milwaukee surrounding areas.
Communicated with community services providers, social services agencies and local judicial systems regarding cases.
Determined and coordinated appropriate level of care to meet individual patient needs.
Completed case notes as needed for client to case manager interaction.
Conducted twice monthly home visits to maintain contact with at-risk clients who suffer from mental illnesses.
Familiarity with Milwaukee County Housing Division Section 8 Program, Milwaukee County My Home Program and Milwaukee County's Housing First Program
Maintained up to date individualized service plans every quarter for program participants.
Reviewed case files monthly to maintain ordinance with quality assurance protocol.

My Choice Family Care Case Manager | 06/2017 to 10/2019
Company Name - City, State

Completed the care management portion of the MCO initial and comprehensive assessment and complete the MCP according to standardized procedures;
Assist in the coordination of Member natural and formal supports;
In conjunction with the team nurse, monitor and follow-up with Member hospitalizations;
In crisis situations provided appropriate assessment of psychiatric, behavioral or problems and implement interventions in conjunction with other members of the CMU Interdisciplinary team and Member supports, the Member's physician and/or other community support professionals;
Follow quality standards of practice established by the MCO;
Provide or arrange for services and supports that best support the Member's identified outcomes and monitor the effectiveness of these supports and services;
Updated the Long Term Care Functional Screens for Members per guideline;
Promote Members' independence in functioning at home and in the larger community..

Community Support Specialist | 12/2014 to 07/2017
Company Name - City, State

Prepared referrals for support services and resources to assist consumers in obtaining self-sufficiency.
Spearheaded clothing closet for homeless and obtained resources through United Way.
Reviewed staff work and gave comprehensive and constructive feedback to enhance operations.
Developed strength-based, solution-focused individualized goal and action plan to promote permanent housing and self-sufficiency.
Maintained accurate daily log records, including monthly outcome reports with program data for each client.
Developed and implemented short- and long-term case management initiatives to improve client programs.
Transported clients to job interviews, medical appointments and mental health visits to meet basic needs.
Attended case management team meetings to staff current clients and provide insight on caseloads.

Assistant Community Liaison | 07/2013 to 12/2014
Company Name - City, State

Assisted social worker with clients dealing with substance abuse, mental illness and other concerns by delivering personalized counseling support.
Assisted in assessing mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.
Devised community-based programs focused on combating specific problems.
Facilitated weekly group sessions focused on various issues to help groups and individuals.
Developed and optimized treatment plans to help clients continue to progress along side social worker.
Educated family members and helped each support clients by improving coping techniques.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked closely with team of social workers and administrators to deliver project requirements, develop solutions and meet deadlines.

Education and Training

Bay View Middle & High School - City

High School Diploma

2012

University of Wisconsin-Whitewater - City

Bachelor of Science

Social Work, 05/2018

Professional References

Janay Alston, MSW

University of Wisconsin-Milwaukee

(262)751-9870

alstonjs16@uww.edu

Shauton Harris, BSW

Milwaukee County Housing Division Unit

(414)514-7754

shauton.harris@milwaukeecounty.gov

Tia Sanders, BS

The Guest House of Milwaukee

(414)499-5765

tiasanders@guesthouseofmilwaukee.org

Resume Overview

School Attended

Bay View Middle & High School
University of Wisconsin-Whitewater

Job Titles Held:

Housing First Case Manager
My Choice Family Care Case Manager
Community Support Specialist
Assistant Community Liaison

Degrees

High School Diploma
Bachelor of Science

Housing First Case Manager Resume Example

Resume Score: 80%

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