Motivated, detail oriented professional with over 20 years experience working with low income households and the public. Adept in the administration of programs, client support, program development, complex problem solving, and strong leadership.
Supervision of thirteen housing specialist while running a team consisting of over 5000 low income families on the Housing Choice Voucher . Within the agency I was promoted four times within five years of employment.
Housing Choice VOucher program certified, Occupancy Technician Certifications, Supervisor training certified.
Responsible for managing the daily activities of employees inclusive of an Assistant Team Leader, Housing Specialists and clerks at one time to ensure compliance with HUD in the Intake/Portability Department. Responsible for keeping up-to-date, thorough and accurate reports and implementing the intake process for the Housing Choice Program by determining applicant eligibility in compliance with HUD rules and regulations. Addressed program and policy issues, developed best practices and improved service delivery. Evaluated team member performance and offered constructive feedback. Responsible for training and mentoring all new employees.Conducted quarterly and annual reviews of direct reports. Responsible for ensuring all case files were compliant and performing Quality Control of a designated percentage of files per Housing Specialist.
Responsible for a wide range of activities in the ongoing support of the administration of 5200 Housing Choice Vouchers. Overseeing to verify the continued eligibility of the participants on the Housing Choice Voucher Program through Annual Re-certifications, Interim Adjustments and Owner Rent Increases. Responsible for ensuring 98 percent of all annual re-certifications were completed in a timely manner by the Housing Specialist, compliance for zero income and zero HA households, timely completion of moves, interim re-certifications and program terminations. Responsible for hiring, training and supervision of Housing Specialist, Assistance Team Administrator and clerk. Monitored the overall production and quality of staff and ensured accurate and timely submissions to HUD in 90 percent of all cases.
Responsible for working as the assistant to the Administrator in support of the administration of 5200 Housing Choice Vouchers. Responsible for Compliance of the program which included researching regulations for the Housing Choice Voucher Program by reviewing federal regulations, regulatory bulletins, PIH Notices and other sources of information. Served as a resource for employees to respond to questions, on policy, procedures, rules and regulations. Responsible for ensuring monitoring and tracking of errors of the employees and assisting employees to correct the errors. Monitoring the overall team compliance by performing quality control reviews. Ensuring participants and landlords are treated in a courteous and professional manner with phone calls returned promptly and complaints resolved in a timely manner. Communicating with participants, landlords and co-workers in a manner that is courteous and professional. Participation in the revision to Departmental policies and procedures.
Responsible for working with the Housing Choice Voucher Program to ensure timely submission and correction of all 50058. Correction of all errors generated by Housing Specialist to ensure all cases were transmitted to HUD.
Duties included activities related to determining and documenting , participants continued eligibility by exploring income, rent and contractual relationships with owners in support of the Housing Choice Voucher Program operations. Performed re-certifications, interim adjustments, rent increases and dealt with both participant and landlord problems. Responsible for determining continued eligibility for participants on the HCV program by determining annual income, adjusted income, obtaining third party verifications of deductions, calculating total tenant payment
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