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Housekeeping Supervisor Resume Example

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HOUSEKEEPING SUPERVISOR
Summary

Enthusiastic Housekeeping Supervisor offering 2 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. Offering strong organizational and multi-tasking skills, as well as supervisor/customer service capabilities. Seeking long-term employment. Hardworking with energetic personality and dynamic skills in leadership. Fluent in English and Spanish.

Skills
  • Organized
  • Multi-line telephone skills
  • Multitasking
  • Good leadership
  • Bilingual (English and Spanish)
  • Knowledge in Microsoft Office
  • Ability to handle sensitive information effectively
  • Excellent at providing friendly service and help
  • Fast learner
  • Flexible
Experience
06/2019 - CurrentJB Duke HotelDurham, NC
Housekeeping Supervisor
  • Collaborated with front desk to respond promptly to all guest requests.
  • Supervised and supported all new personnel to maximize quality of service and performance.
  • Facilitated improvements to workflow and room turnover with hands-on, proactive management style.
  • Submitted repair requests to maintenance team.
  • Make shifts reports and other area documentation as necessary.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
09/2018 - 06/2019JB Duke HotelDurham, NC
Room Attendant
  • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
05/2012 - 12/2012El Vinculo Hispano The Hispanic LiaisonSiler City, NC
Youth Specialist
  • Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.
  • Kept youth safe and secure at facility and in public.
  • Provided feedback on individual actions, behaviors and verbal responses.
  • Acted as liaison between clients and community agencies to arrange for assistance in housing, education and child care for clients.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Wrote reports for sponsors based on the monthly activities the Youth Group participated.
  • Created Power Points for the Youth Group weekly meetings.
  • Led Youth Group to activities to help the community and be good leaders.
08/2011 - 05/2012Home Of Second Chances LLCSiler City, NC
Receptionist
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Answered telephones and directed calls to appropriate staff members.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging appointments.
  • Assisted with the translation of assessments and communication with no English speaking clients.
Education and Training
06/2011Siler City, NC
High School DiplomaJordan Matthews High School
  • I have a high school diploma from Jordan Matthews High School in Siler City, which I received on June 2011. During my junior year I went to three different high schools; I started the year at Jordan Matthews High School in Siler City, then moved to Northwood High School in Pittsboro, and finally finished my year at Hibriten High School in Lenoir, went back to Jordan Matthews High School for my senior year.
  • I was the leader at the Youth Group at my church for the 2010-2011 year and then I was the leader of the Adult Youth Group at my church for the 2012-2013 year-where I was responsible of letting everybody know about our activities (created a facebook page for each group) prepared/presented topics on meetings, and had to keep the groups as a group.
  • I played soccer at Hibriten High School on my junior year. Participated in the AIM Club (is to help the community and provide support to each other) at Northwood High School on my junior year and Jordan Matthews High School on my senior year. I was a member of the Youth Group from the Hispanic Liaison in Siler City. I joined the choir at Jordan Matthews High School on my freshmen, sophomore, and senior year; at Northwood High School on my junior year. I got elected to join the all county chorus classes.
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Resume Overview

Companies Worked For:

  • JB Duke Hotel
  • El Vinculo Hispano The Hispanic Liaison
  • Home Of Second Chances LLC

School Attended

  • Jordan Matthews High School

Job Titles Held:

  • Housekeeping Supervisor
  • Room Attendant
  • Youth Specialist
  • Receptionist

Degrees

  • High School Diploma

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