Talented and energetic hospitality professional with experience in the cruise industry, luxury hotels, front desk, and retail industry. Strong background in all aspects of customer service and support with exceptional organizational, interpersonal and computer skills. Accustomed to working in fast-paced environments with long hours and willing to go the extra mile to guarantee guests satisfaction and comfort.
Housekeeping Steward July 2017 to September 2017American Cruise Lines － Guilford, CTCleaned rooms and public spaces daily to the satisfaction of all guests; restocking amenities, changing dirty linens, and assisting with any guest requests in a timely manner. Assisted with cocktail hour daily, serving hors d'oeuvres, bussing dirty dishes, and cleaning lounges.
Linenkeeper January 2017 to June 2017Royal Caribbean － Miami, FLDelivering clean linen bags, bedsheets, cleaning rags, towels, and washed uniforms to crew members and personnel. Adjusting crew members uniforms, linen, etc. Occasional light cleaning in public areas and crew facilities.
Department Manager June 2015 to September 2016Walmart － San Antonio, TXStocked and restocked inventory when shipments were received. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Reorganized the sales floor to meet company demands. Delivered excellent customer service by greeting and assisting each customer.
Front Desk Supervisor September 2013 to June 2015Hyatt Regency Resort & Spa － San Antonio, TXMonitored the appearance and performance of the front desk staff. Supervised a team of 8 front desk staff. Processed guest payments for room charges, food and beverage charges and phone charges. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
Education and Training
Esthetics, 2017Ogle School of Hair, Skin, & Nails － San Antonio, TX, United StatesHighest sales for the esthetics department in the month of December
High School Diploma : 2013Travis Early College High School － San Antonio, TX, United StatesTop 10% of class and student government representative