Personable and responsible individual with 4+ years in customer service and almost 2 year in retail. With
an upbeat, positive attitude.Who is hardworking, highly motivated person, to get the job done in a
timely manner,and have it done right.
House Cleaner, 12/2017 － CurrentMaidpro － Clarksville, TNFollowed company policies by completing the 49 point Check list,Cleaned rooms to the satisfaction of all clients. Swept and vacuumed floors, hallways and stairwells. Cleaned and dusted cobwebs on light fixtures, baseboards and window sills. Emptied and cleaned all waste receptacles. Dusted ceiling air conditioning diffusers and ventilation systems. Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures. Swept and damp-mopped private stairways and hallways. Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions. Hand dusted and wiped clean office furniture, fixtures and window sills.
Customer Care Representative, 01/2016 － CurrentConvergys － Clarksville, TN
Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Developed effective relationships with all call center departments through clear communication.Formulated and enforced Service Center policies, procedures and quality assurance measures.
Processing payments, and setting up payment arrangements.
Product and Marketing Specialist, 03/2014 － 01/2016Old Navy － Clarksville, TN
Drive productivity,meet shipment Standard of 175 units per hour.Ensuring prices are accurate through appropriate signage and markdowns.Uphold standard of a 675 units per hour for markdowns.Executed cash transactions quickly and accurately.Assist in creating merchandise moves for new flow in partnership with the merchandising manager.Oversaw overnight store operations, including staff assignments and production lists.Delegated tasks to team members to optimize productivity.Handled resets according to schedule, including deleted and new merchandise.Built attractive holiday and seasonal displays for merchandising program.Drive brand loyalty through promoting email program and Old navy credit cards.
Deli Associate, 06/2012 － 04/2013Publix － Clarksville, TN
Greeted all customers.Handled products and equipment in accordance with safety and sanitation guideline, served and packaged specialty meats, salads and cheeses.Also stocked shelves and followed, First In First out, and rotated product, cooked food, made specialty trays, managed wasted products, broke down and cleaned fryers.
Deli associate, 11/2011 － 06/2012Fort Campbell Commissary － Fort Campbell, KY
Handled products and equipment in accordance with safety and sanitation guidelines.Suggested additional items and offered samples of weekly promotional items to increase store sales.
Made and cooked food, checked temperatures to make sure they were in accordance with our regulations.Stocked shelves,rotated product.
Bartender, 02/2011 － 06/2011Busy Bee Bar － Cadillac, MI
Maintained full knowledge of bar and menu items and made recommendations.Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.Executed cash transactions quickly and accurately.Maintained bar stocks, replenishing daily as necessary.
Deli Associate, 11/2006 － 10/2007Walmart － Big Rapids, Michigan
Greeted all customers.Handled products and equipment in accordance with safety and sanitation guidelines.Fulfilled special order requests, including sandwiches and party platters.Organized and positioned product cases in produce warehouse and walk-in cooler.Sliced, served and packaged specialty meats, salads and cheeses.Ordered and shelved weekly sale items for customers.
Cashier/ Top Technician, 03/2006 － 11/2006Professional oil/Performance Plus － Cadillac, MI Followed checklists to verify that all important parts were examined. Communicated with customers regarding vehicle issues and potential repairs. Vacuumed car interiors to remove dirt and debris and cleaned upholstery and surfaces. Organized work records and filed reports. Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases. Operated cash register with proficiency. collected customer information entered information into computer. Cashed till out at the end of night. Worked overtime shifts during busy periods.
Education and Training
2013Mississippi Gulf Coast Community College － Perkinston, MS, United StatesCertified Nursing AssistantCPR Certified, Also trained in helping people or person that need help with their every day living, Bathing, cooking, cleaning, walking, medication.Taught to fill out charts and discharge patients, as well as to answer phones and answer question that were asked.