Housekeeping Supervisor with hospitality background desires a role at an hotel,or any building facility. Courteous service professional with a strong dedication to exceeding expectations. Flexible. responsible , fast learning, enthusiastic and eager to be part of a customer service-oriented team and help to create and maintain a clean environment.
Fully Bilingual ( English and Spanish)
Front desk experience
Hotel operations and management
Guest satisfaction specialist
Highly dedicated and responsible.
Hotel Operation SupervisorDecember 2005 to January 2013 Caesar's Entertaining Corporation - Harrah's Hotel and Casino Joliet IL
Improved customer service ratings.
Recruited and trained new members of the guest service team.
Collaborated with maintenance and housekeeping by doing daily room inspections.
Safety and new procedures training in both English and Spanish.
Provided great customer service.
Assisted with check in and check out procedures.
Resolved service-related problems in a timely manner.
Developed departmental objectives and work schedules.
Updated team members about changes in hotel products, services, pricing and policies.
Solved employees issues, disciplinary actions, evaluations, commendations and annual reviews.
Executive HousekeeperJuly 1999 to September 2005 Hampton Inn - Joliet I -80, IL In charge of Housekeeping and Laundry department . Opening and closing procedures for both departments. in charge of "Breakfast" Provide great customer services. Daily room and storage areas inspections. in charge of hire and training in both English and Spanish
University of Puerto Roco1979Mayaguez, PR Bachelor of Science: Science and Education