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hotel operation supervisor resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary
Housekeeping Supervisor with hospitality background desires a role at an hotel,or any building facility. Courteous service professional with a strong dedication to exceeding expectations. Flexible. responsible , fast learning, enthusiastic and eager to be part of a customer service-oriented team and help to create and maintain a clean environment.
Skills
  • Service-oriented
  • Fully Bilingual ( English and Spanish)
  • Housekeeping background
  • Front desk experience
  • Efficient
  • Team builder 
  • Detail-oriented
  • Service-oriented
  • Hotel operations and management
  • Guest satisfaction specialist
  • Professional 
  • Highly dedicated and responsible.
Work History
Hotel Operation Supervisor, 10/2005 to 10/2012
Rivers CasinoSchenectady, ,
  • Improved customer service ratings.
  • Recruited and trained new members of the guest service team.
  • Collaborated with maintenance and housekeeping by doing daily room inspections.
  • Safety and new procedures training in both English and Spanish.
  • Provided great customer service.
  • Assisted with check in and check out procedures.
  • Resolved service-related problems in a timely manner.
  • Developed departmental objectives and work schedules.
  • Updated team members about changes in hotel products, services, pricing and policies.
  • Solved employees issues, disciplinary actions, evaluations, commendations and annual reviews.
Executive Housekeeper, 05/1999 to 06/2005
Aimbridge HospitalityHunt Valley, MD,
In charge of Housekeeping and Laundry department .
Opening and closing procedures for both departments.
in charge of "Breakfast"
Provide great customer services.
Daily room and storage areas inspections.
in charge of hire and training in both English and Spanish

Education
Bachelor of Science: Science and Education, Expected in 1979 to University of Puerto Roco - Mayaguez, PR
GPA:

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Resume Overview

School Attended

  • University of Puerto Roco

Job Titles Held:

  • Hotel Operation Supervisor
  • Executive Housekeeper

Degrees

  • Bachelor of Science

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