Hard-working, motivated and reliable. I have 10+ years of experience and knowledge in customer service, sales, leadership and administrative services. I am a fast learner and open to learning new skills.
Front desk communications
Vehicle checklists and audits
Cash handling expertise
Exceptional customer service
Education and Training
High School DiplomaPahokee Middle Senior Pahokee,FL,1997
Certification West Technical Education CenterBelle Glade,FL,HVAC Installation And Repair, 1997
Certification Keiser Career College - Port St. LucieNew Port Richey,FL,Medical Assisting, 1999
Bluelake HotelHotel Manager | Ft. Pierce, FL08/2017 to 02/2019
Greet and register guests.
Answer inquiries pertaining to hotel policies and services
Train newly employed members.
Observe and monitor employess performance to ensure proper client operations and adherence to facility's policies and procedures
Participate in activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments
Provide assistance by inspecting rooms, setting tables or doing laundry.
Interview and hire applicants.
Assign duties to workers, and schedule shifts.
Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
Perform marketing and public relations activities
Palm Beach County Parks andRecreationCAMPGROUND ATTENDANT | South Bay, FL01/2014 to 05/2017
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to speci c destinations.
Hear and resolve complaints from customers or the public.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Process and prepare memos, correspondence, travel vouchers, or other documents.
Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
Make and con rm reservations.
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints, referring customers to managers as necessary.
Review accounts and charges with guests during the check out process.
MIDFLORIDA Credit UnionBANK TELLER | Okeechobee, FL01/2010 to 11/2015
Cash checks and pay out money after verifying that signatures are
correct, that written and numerical amounts agree, and that
accounts have su cient funds.
Enter customers' transactions into computers to record transactions
and issue computer-generated receipts.
Receive checks and cash for deposit, verify amounts, and check
accuracy of deposit slips.
Balance currency, coin, and checks in cash drawers at ends of shifts,
and calculate daily transactions using computers, calculators, or
Examine checks for endorsements and to verify other information
such as dates, bank names, identi cation of the persons receiving
payments and the legality of the documents.
Count currency, coins, and checks received, by hand or using
currency-counting machine, to prepare them for deposit or
shipment to branch banks or the Federal Reserve Bank.
Order a supply of cash to meet daily needs.
Receive and count daily inventories of cash, drafts, and travelers'
Prepare and verify cashier's checks.
Sort and le deposit slips and checks.
Carry out special services for customers, such as ordering bank
cards and checks.
Resolve problems or discrepancies concerning customers' accounts.
Receive mortgage, loan, or public utility bill payments, verifying
payment dates and amounts due.
Explain, promote, or sell products or services such as travelers'
checks, savings bonds, money orders, and cashier's checks, using
computerized information about customers to tailor
Count, verify, and post armored car deposits.
Monitor bank vaults to ensure cash balances are correct.
Perform clerical tasks such as typing, ling, and micro lm
Glades AirHVAC Installer Helper | Belle Glade, FL
Serviced units to residential and commercial heating and air conditioning customers.
Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE
Presented job proposals for service repair or new units for new and existing customers.
Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces and air conditioning equipment.
Installed electrical wiring and control systems to complete systems.
Scheduled preventative maintenance visits to keep customer heating and air conditioning systems operating at top performance.
Responded quickly to emergency repair situations by phone or email
Installed air conditioning equipment, including compressors, pumps, meters and piping.
Delivered cost estimates on repair work to enable home and business owners to make informed decisions.
Loaded materials, tools and equipment on truck at beginning of each shift.
Observed strict safety measures when working with equipment and chemicals to minimize accidents.