hotel general manager resume example with 18+ years of experience

Jessica Claire
General Manager
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.

Guest-oriented hotel manager offering more than [Number] years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts.

  • Office Streamlining
  • Hotel Signage
  • Lodging Operations Oversight
  • Rooms Division
  • Special Event Coordination
  • Project Requirements
  • Determining Room Rates
  • Guest Experiences
  • Operational Efficiency
  • Issue Resolution
  • Corrective Actions
  • Personnel Supervision
  • Facility Management
  • Hotel Reservations
  • Process Evaluations
  • Guest Accommodations
  • Records Management Systems
  • Credit Card Transaction Processing
  • Procurement Strategies
  • VIP Services
  • Revenue Management
  • New Hire Retention
Work History
Hotel General Manager, 12/2009 - Current
Kimpton Hotels GA, State,
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
  • Promoted hotel brand by incorporating [Type] program, resulting in [Number]% increase in new business.
  • Increased customer service ratings through personable service.
  • Provided services efficiently and with high level of accuracy.
  • Provided exceptional service and assistance to guests upon check-in.
  • Prepared monthly resort audits and assimilated to [Job Title] and [Job Title] for review.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
General Manager, 01/2005 - 12/2009
Mod Pizza Mount Prospect, IL,
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Launched new property management software (Opera)system, resulting in improved operational accuracy and efficiency by more than 50%.
Hotel Sales Manager , 01/2004 - 12/2005
Guest Services, Inc. Homestead, FL,
  • Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance.
  • Arranged and coordinated sales calls with prospective clients to generate $[Amount] in business for hotel.
  • Implemented and created promotions to stimulate repeat business and attract [Number] new business travel accounts per [Timeframe].
  • Created hotel awareness through social media campaigns.
  • Liaised with wedding and event planners to increase hotel patronage [Number]% and boost bookings.
  • Attended and participated in conferences and trade shows to generate new leads, network and drive business.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Organized promotional events and interacted with community to increase sales volume.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
  • Hired, supervised and coached [Number] employees on sales strategies to optimize performance.
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Investigated and integrated new strategies to expand business operations and grow customer base.
  • Developed and executed sales presentations as well as both internal and external product training workshops.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Trained [Number] new sales representatives on sales strategies and processes to reduce process gaps.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Increased monthly gross sales from $[Number] to $[Number] and exceeded goals for sales, revenue and profit margins.
  • Set weekly goals for [Number] inside sales representatives.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in [Number]% revenue increase.
  • Increased sales by [Number] through effectively training employees, closely monitoring regional and local markets and managing inventories.
  • Increased regional market share [Number]% within [Number] months.
  • Increased retail volume by [Number]% in [Timeframe].
  • Capitalized on customer up-sell opportunities resulting in [Number]% increased revenues.
  • Orchestrated successful promotional strategies, boosting revenue [Number]% in [Timeframe].
Bachelor of Arts: Organizational Management , Expected in
Covenant College - Lookout Mountain, GA,
Status -

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Resume Overview

School Attended

  • Covenant College

Job Titles Held:

  • Hotel General Manager
  • General Manager
  • Hotel Sales Manager


  • Bachelor of Arts

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