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Hotel General Manager Resume Example

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HOTEL GENERAL MANAGER
Summary
A challenging position at a growth-oriented company, which will allow me to both further utilize my skills and acquire new abilities.
Highlights
Typing: 50-55wpm * Strong analytical and organizational skills * Excellent interpersonal skills, phone manner, and office etiquette * Software: All windows operating systems, Microsoft Word, Excel, WordPerfect. Nite Vision, Verian
Experience
Extended Stay America September 2013 to January 2015 Hotel General Manager
Raleigh, NC
  • Responsible for the overall direction, coordination, and evaluation of an 83 Room Hotel.
  • Directly managed hotel staff on a daily basis; supervised approximately 8 associates on the Property.
  • Demonstrated and promoted a 100% commitment to providing the best possible experience for our guests and associates in accordance with ESA Shared Values.
  • Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.
  • Responsible for preparation of property budget and forecasts maintaining statistical and financial records.
  • Managed labor standards and property level expenses to achieve maximum cash flow through to the bottom line profit.
  • Purchased and monitored monthly inventory of supplies and equipment ensuring purchases made were within budget and by approved vendors.
  • Worked with Regional Director of Field Sales to coordinate, manage and implement all sales and marketing activities for the property and meet revenue objectives.
  • Conducted regular staff meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.
  • Conducted coaching/counseling sessions; performance evaluations; prepared performance improvement plans, disciplinary documentation; conducted terminations.
  • Ensured associate related issues were resolved in a timely manner consistent with company policies.
  • Inspected and documented repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness, and overall property appearance.
  • Frequently visited competitor hotels to analyze business generation and flow for marketing purposes.
  • Upheld and Enforced ESH standards and policy compliance at the hotel level ensuring compliance with licensing laws, statutory and health and safety regulations.
  • Cleaned and prepared rooms during absence of housekeeping staff.
  • Prepared and delivered daily deposits to the bank.
  • Organized multiple priorities to ensure that daily operations are performed at peak efficiency.
Extended Stay America May 2013 to September 2013 Front Desk Team Lead
Raleigh, NC
  • Assisted Hotel Manager in monitoring in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
  • Assisted with monitoring monthly inventory of supplies and equipment.
  • Ensured that day to day purchases made were within budget and with approved vendors.
  • Trained employees on Company standards and job performance expectations during absence of Hotel Manager.
  • Upheld and Enforced ESH standards and policy compliance at the hotel level.
  • Served as first level of contact for Guest Service issues.
  • Resolved guest issues or determined necessity to escalate to GM, District Manager or Corporate Guest Service Manager.
  • Assisted with all sales related activities to increase occupancy including making sales calls and participating in telemarketing events.
  • Provided other relief or back-up duties as needed including front desk coverage as per Company standards, housekeeping, and other duties to ensure optimum operation of the hotel.
  • Performed required duties in all departments when needed.
  • Supervised 8 to 10 hourly staff members during absence of management.
  • Organized multiple priorities to ensure daily operations were performed at peak efficiency.
Extended Stay America August 2010 to May 2013 Front Desk Clerk
Raleigh, NC
  • Answered multi-line phones.
  • Maintained inventory of vacancies, reservations and room assignments.
  • Registered arriving guests and assigned rooms.
  • Presented statements of charges to departing guests and receive payment.
  • Answered inquiries regarding hotel services and registration by telephone, fax, and in person.
  • Provided information about services available in the community and responded to guests' complaints.
  • Conducted credit card authorizations and status checks of competing hotels.
  • Compiled and checked daily record sheets, guest accounts, receipts and vouchers using computerized system.
Wachovia Bank, N.A July 2007 to May 2010 Bank Teller
Raleigh, NC
  • Answered multi-line phones.
  • Maintained an inventory of Cash Vault, ATM Deposits and Safe Deposit box.
  • Opened Accounts for college students on site and off site.
  • Presented statements of Cash and Credit Card charges to customers and receive payment.
  • Answered inquiries regarding bank services and opened accounts by telephone, and in person.
  • Provided information about services available with the bank.
  • Conducted credit card authorizations, cashed checks, and handled large sums of cash.
  • Compiled and checked daily record sheets, accounts, receipts and vouchers using computerized system.
Clarion State Capitol Hotel May 2006 to July 2007 Front Desk Clerk
Raleigh, NC
  • Answered multi-line phones.
  • Maintained an inventory of vacancies, reservations and room assignments.
  • Registered arriving guests and assign rooms.
  • Presented statements of charges to departing guests and receive payment.
  • Answered inquiries regarding hotel services and registration by telephone, fax, and in person.
  • Provided information about services available in the community and respond to guests' complaints.
  • Conducted credit card authorizations and status checks of competing hotels.
  • Compiled and checked daily record sheets, guest accounts, receipts and vouchers using computerized system.
  • Shequitta D.
  • Crudup EXPERIENCE (Cont'd).
Education
Millbrook High School 05/04 High School Diploma
Skills
ATM, back-up, budget, cash flow, coaching, Excellent interpersonal skills, counseling, Credit, direction, documentation, fax, financial, inventory, Director, marketing, meetings, Excel, office, windows operating systems, Microsoft Word, organizational skills, peak, policies, profit, repairs, safety, Sales, telemarketing, telephone, phones, phone, Typing, 55wpm, Vision, WordPerfect
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Resume Overview

Companies Worked For:

  • Extended Stay America
  • Wachovia Bank, N.A
  • Clarion State Capitol Hotel

School Attended

  • Millbrook High School

Job Titles Held:

  • Hotel General Manager
  • Front Desk Team Lead
  • Front Desk Clerk
  • Bank Teller

Degrees

  • High School Diploma

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