Management professional versed in all aspects of operations management, from scheduling and finance to production and marketing. Possesses exceptional communication, organizational and presentation capabilities.
Cost reduction strategies
Manage profit and loss
Control Repairs and Maintenance Cost
Manage Benchmark Goals
Payroll and Bookkeeping
Increase Company Revenue
Customer relations specialist
Increase Occupancy by 40%
Control Company Employee Turnover by 30%
Developed and promoted associates
General Manager of the Year 2011
Sales Ambassador for Atlanta Market
Hotel General Manager, 10/2005 to 04/2016 GA Hospitality – Studio 6 Hotel, Roswell GA
Supervised and managed the overall operations of thehotel, team members, financial accountability, sales and revenue, repairs and maintenance, quality and control.
Director of Sales/Management, 06/2003 to 09/2005 Country Inn & Suites Hotel – Kennesaw, GA
Supervised a team of15 associates. Responsible for the incoming sales business of the property. Daily sales and marketing, benchmark goals, supporting hotel general manager with running of the location.
Front Office Manager, 03/1995 to 06/2003 Savannah Desoto Hilton Hotel – Savannah, GA
Supervised a team of10 associates. Responsible for the overall operations of the front office at the hotel, guest arrival experience, pbx incoming calls, bank deposits, hiring, training, conducting staff meetings.
High School Diploma: June 1984 Savannah High School - Savannah, GA