Hotel General Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Guest experiences
  • Guest accommodations
  • Vendor interaction
  • Policy and procedure adherence
  • Cash Handling
  • Staff supervision
  • Telephone etiquette
  • Outstanding communication skills
  • Talented leader
Work History
Hotel General Manager, 12/2012 to Current
Love's Travel Stops & Country Stores, Inc. Tolleson, AZ,
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
  • Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
  • Prepared bills for customers and delivered to rooms on day of check-out.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Provided services efficiently and with high level of accuracy.
  • Provided exceptional service and assistance to guests upon check-in.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Payroll done by weekly
  • Scheduling
  • Making sure all employees had what supplies they needed to complete their duties
Front Desk Associate, 12/2012 to 04/2019
Aledade Livingston, LA,
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained cleanliness and organization of front desk area.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Collected room deposits, fees and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered guest questions and referred to local points of interest.
  • Asked customers questions to meet special requests.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Contacted housekeeping staff and maintenance department immediately to resilve guest room issues.
Gymnastics Coach, 01/2009 to 08/2012
City Of Lakewood, Co Lakewood, CO,
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Implemented exercise programs and training strategies to bolster individual and team performance.
  • Coordinated with parents, boosters and other resources to meet team needs, including equipment and travel arrangements.
  • Instructed new faculty and instructors on practices and guidelines.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Promoted stretching, mobility work and proper form to help athletes safely build strength.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Briefed safety rules and standards to students and spotters at beginning of classes.
  • Encouraged parent participation without detracting from lesson.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Arranged and maintained gym equipment, setting aside unserviceable gym equipment for repair.
High School Diploma: , Expected in 04/2012
Penn Foster High School - Scranton, PA,

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Resume Overview

School Attended
  • Penn Foster High School
Job Titles Held:
  • Hotel General Manager
  • Front Desk Associate
  • Gymnastics Coach
  • High School Diploma

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