Seasoned Front desk supervisor with 5 years of experience ensuring seamless daily operations. Expertise includes overseeing front desk reception, guest relations and coordinating hotel services such as concierge, food and beverage operations and housekeeping. Set high-quality standards for service and presentation to meet guest's needs and expectations.
Pitched in and worked any front desk position when short-staffed to ensure that guests were served promptly, resulting in reduced waiting times.
Supervised team of 10-12 staff members.
Documented and resolved guest complaints which led to guest satisfaction.
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