Hard working hotel front desk agent dedicated to the accommodation and satisfaction of customer skilled in the management of guest data and infromation check in and check out ande customer service specialize in collaborating with customer to achieve efficient and expedient assistance.
Highlights
guest registration
customer service
room services
record keeping
phone management
organized
reliable
Conflict resolution techniques
Skilled multi-tasker
Scheduling
Experience
Hotel Front Desk Agent, 03/2012 to 08/2015 Monarch Casino Black Hawk – Reno, NV,
* Responded to guest complaints or support request and conducted analysis on request rates to determine customer satisfaction
*Inputted and organzied data on customers
*processed guest payments and prepared records on weekly cash flow revenue
Hotel Front Desk Agent, 04/2007 to 01/2009 Monarch Casino Black Hawk – Black Hawk, CO,
*Registered new guest, recorded information and inputted data into internal system, updated room capacities and vacancies
*Provided information on programs support ande assistance to customers
*Facilitated checkout for guests related information on checkouts to cleaning department
Hotel Front Desk Agent, 2000 to 02/2004 Monarch Casino Black Hawk – Reno, NV,
*Managed incoming phone calls, recorded guest requests and fulfilled guest needes.
*Assisted guest with checks*In including comfirmation of booking, room readiness, and offered marketing promotions.
*Maintained finanical records of weekly cash flow, weekly booking and vacancies, and expenditure report.
Education
GED: , Expected in Adult Edcuation Program - Springfield, MA GPA:
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