Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Strong organizational skills
Seasoned in conflict resolution
Energetic work attitude
Sharp problem solver
Telephone inquiries specialist
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
01/2014 to Current
Hotel Front Desk AgentCountry Inn & Suites - Covington, LAProcessed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. Recommended top dining and entertainment options for guests in the covington area. Answered department telephone calls within rings, using correct salutations and telephone etiquette. Monitored room availability using [Software name].
07/2013 to 02/2014
Personal Care Attendant Care INC - Covington, LAObserved and documented patient status and reported patient complaints to the case manager. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation. Completed and submitted clinical documentation in accordance with agency guidelines. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets.
05/2010 to 06/2012
CashierWalmart - Mandeville, LAAssessed customer needs and responded to questions. Cleaned and straightened work area. Bagged merchandise by following standard procedures. Worked with customer service to resolve issues.
09/2008 to 01/2010
Customer Service Rep/ Dept LeadMarshalls - Covington, LAMaintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Worked under strict deadlines and responded to service requests and emergency call-outs. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
High School DiplomaMandeville High - Mandeville, LA, USA
General StudiesDelgado - Covington, LA, USA- Transferred to Northshore Technical College where I was Cross enrolled until I was fully admitted to Southeastern Louisiana University.
Human and Health SciencesSoutheastern Louisiana University - Hammond , LA, USAContinuing education in Human and Health sciences with a minor in Child Development.