Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Cheerful server experienced in fast-paced restaurant environments. Track record of contributing to customer satisfaction, business operations and team needs. Successful at keeping tables turning over efficiently to boost volume and sales opportunities.

  • Communication skills
  • Problem-solving
  • Flexibility
  • Organization skills
  • Teamwork/Collaboration
  • Quick learner
  • Dependable
Work History
06/2019 to 12/2019
Front Desk Receptionist Dignity Health Durango, CO,
  • Completed skilled administrative work to support all office staff and operational requirements
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Organized paperwork such as charts and reports for office and patient needs
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
  • Checked patient data including demographic and health history to ensure all information was current
  • Promptly answered multi-line phone system and greeted callers enthusiastically
  • Managed financial documentations such as invoices
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Managed over 50 customer phone calls per day
05/2017 to 06/2019
Cashier, Retail Sales Associcate Target City, STATE,
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
  • Ensured efficient and timely replenishment of sales floor merchandise
  • Responded to customer concerns with friendly and knowledgeable service
  • Built relationships with customers to increase likelihood of repeat business
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Contacted other store locations to determine merchandise availability
  • Trained new cashiers on procedures, customer service and sales techniques
  • Processed customer returns
  • Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions
  • Monitored self-checkout systems and provided assistance or intervention where required
03/2015 to 07/2017
Hostess, Food Runner, Server On The Border City, STATE,
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads
  • Informed servers of newly seated parties for speedy service
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Checked identification to enforce age requirement for alcoholic beverages
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Bussed and reset 20 tables per shift, working efficiently to keep dining room and work areas clean
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
09/2016 to 04/2017
Cashier Customer Service, Receptionist Lexus Of Towson City, STATE,
  • Experienced with TSD software
  • Explained vehicle service recommendations to customers
  • Recorded amount of payment and closed repair orders
  • Directed calls to appropriate individuals and departments
  • Earned management trust by serving as key holder, responsibly opening and closing store
  • Processed cash and credit payments rapidly and accurately
  • Assisted customers promptly and politely, in person and via telephone
  • Maintained cleanliness and presentation of stock room and production floor
  • Created performance reports covering cashier sales totals and account profiles
  • Ensured continuous provision of service excellence and customer satisfaction
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
Expected in 05/2016
High School Diploma:
Long Reach High School - Columbia, MD
Expected in
Associate of Science: Dental Hygiene
Howard Community College - Columbia, MD

Expected 2022


Employee of the Month at On the Border - January

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Resume Overview

School Attended

  • Long Reach High School
  • Howard Community College

Job Titles Held:

  • Front Desk Receptionist
  • Cashier, Retail Sales Associcate
  • Hostess, Food Runner, Server
  • Cashier Customer Service, Receptionist


  • High School Diploma
  • Associate of Science

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