Cheerful server experienced in fast-paced restaurant environments. Track record of contributing to customer satisfaction, business operations and team needs. Successful at keeping tables turning over efficiently to boost volume and sales opportunities.
Skills
Communication skills
Problem-solving
Flexibility
Organization skills
Teamwork/Collaboration
Quick learner
Dependable
Work History
06/2019 to 12/2019
Front Desk ReceptionistDignity Health – Durango, CO,
Completed skilled administrative work to support all office staff and operational requirements
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Coordinated patient scheduling, check-in, check-out and payments for billing
Maintained office supplies inventory by checking stock and ordering new supplies as needed
Organized paperwork such as charts and reports for office and patient needs
Adhered to strict HIPAA guidelines at all times to protect patient privacy
Checked patient data including demographic and health history to ensure all information was current
Promptly answered multi-line phone system and greeted callers enthusiastically
Managed financial documentations such as invoices
Received, recorded and addressed incoming and outgoing communication via telephone and email
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
Managed over 50 customer phone calls per day
05/2017 to 06/2019
Cashier, Retail Sales Associcate Target – City, STATE,
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
Ensured efficient and timely replenishment of sales floor merchandise
Responded to customer concerns with friendly and knowledgeable service
Built relationships with customers to increase likelihood of repeat business
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
Contacted other store locations to determine merchandise availability
Trained new cashiers on procedures, customer service and sales techniques
Processed customer returns
Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions
Monitored self-checkout systems and provided assistance or intervention where required
03/2015 to 07/2017
Hostess, Food Runner, ServerOn The Border – City, STATE,
Greeted incoming guests and managed accurate seating based on customer desires and server loads
Informed servers of newly seated parties for speedy service
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Checked identification to enforce age requirement for alcoholic beverages
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Bussed and reset 20 tables per shift, working efficiently to keep dining room and work areas clean
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
09/2016 to 04/2017
Cashier Customer Service, ReceptionistLexus Of Towson – City, STATE,
Experienced with TSD software
Explained vehicle service recommendations to customers
Recorded amount of payment and closed repair orders
Directed calls to appropriate individuals and departments
Earned management trust by serving as key holder, responsibly opening and closing store
Processed cash and credit payments rapidly and accurately
Assisted customers promptly and politely, in person and via telephone
Maintained cleanliness and presentation of stock room and production floor
Created performance reports covering cashier sales totals and account profiles
Ensured continuous provision of service excellence and customer satisfaction
Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
Expected in 05/2016
High School Diploma: Long Reach High School - Columbia, MD GPA:
Expected in
Associate of Science: Dental Hygiene Howard Community College - Columbia, MD GPA:
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