Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Cheerful server experienced in fast-paced restaurant environments. Track record of contributing to customer satisfaction, business operations and team needs. Successful at keeping tables turning over efficiently to boost volume and sales opportunities.
- Communication skills
- Problem-solving
- Flexibility
- Organization skills
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- Teamwork/Collaboration
- Quick learner
- Dependable
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06/2019 to 12/2019 Front Desk Receptionist Dignity Health – Durango, CO,
- Completed skilled administrative work to support all office staff and operational requirements
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Organized paperwork such as charts and reports for office and patient needs
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Checked patient data including demographic and health history to ensure all information was current
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Managed financial documentations such as invoices
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Managed over 50 customer phone calls per day
05/2017 to 06/2019 Cashier, Retail Sales Associcate Target – City, STATE,
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
- Ensured efficient and timely replenishment of sales floor merchandise
- Responded to customer concerns with friendly and knowledgeable service
- Built relationships with customers to increase likelihood of repeat business
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Contacted other store locations to determine merchandise availability
- Trained new cashiers on procedures, customer service and sales techniques
- Processed customer returns
- Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions
- Monitored self-checkout systems and provided assistance or intervention where required
03/2015 to 07/2017 Hostess, Food Runner, Server On The Border – City, STATE,
- Greeted incoming guests and managed accurate seating based on customer desires and server loads
- Informed servers of newly seated parties for speedy service
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Checked identification to enforce age requirement for alcoholic beverages
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Bussed and reset 20 tables per shift, working efficiently to keep dining room and work areas clean
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
09/2016 to 04/2017 Cashier Customer Service, Receptionist Lexus Of Towson – City, STATE,
- Experienced with TSD software
- Explained vehicle service recommendations to customers
- Recorded amount of payment and closed repair orders
- Directed calls to appropriate individuals and departments
- Earned management trust by serving as key holder, responsibly opening and closing store
- Processed cash and credit payments rapidly and accurately
- Assisted customers promptly and politely, in person and via telephone
- Maintained cleanliness and presentation of stock room and production floor
- Created performance reports covering cashier sales totals and account profiles
- Ensured continuous provision of service excellence and customer satisfaction
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Expected in 05/2016 High School Diploma:
Long Reach High School - Columbia, MD
GPA:
Expected in Associate of Science: Dental Hygiene
Howard Community College - Columbia, MD
GPA:
Expected 2022
Employee of the Month at On the Border - January
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