Enthusiastic and driven IT Professional with proven track record of understanding and translating technical requirements to improve system accuracy and reliability. Self-motivated with the ability to quickly master new technology to drive improvements. Strong team player with excellent communication, and collaborative abilities. Demonstrates a strong drive to resolve problems and exhibits a Get-it-Done attitude. Willingness to participate and assist in other functions of the organization as time permits. You get more than just an IT Professional, you get an integrated member of your organization.
Due to proficiency of resolving client issues, accepted the position of Hosted Services Engineer, where the primary position was as point of escalation for the Support Team. The role grew to the point where in addition to the escalation role, I was being assigned the primary engineer for some of the larger Hosted Clients, one being a 45 person law firm. Also was added onto the internal support team to address internal IT issues.
Joined the organization as one of the members of the Support Center. Acted as the point of support for all of Optimal's Clients. While working in this role, I would participate in other aspects of the organization such as assisting in planning events, office reorganization, participated in Client Projects; etc
As a member of a 3 person IT team, I managed every aspect of the daily IT needs of this organization. Whenever possible, I reduced costs by improving vendor relations or by reducing unnecessary waste.
First full time IT job after college. I absorbed any knowledge my mentor had to offer. The local chain had 3 locations in the Lower Montgomery County area. My main role at these 3 locations was to provide support to the local chain's network, back end servers, front end Point of Sale systems, and administrative equipment. During the slow times, I participated and assisted any of the retail aspects of the organization. Tasks such as assisting the loading dock, backup cashier, office personnel.
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