Host /Restaurant Busser Resume Example
I am a hardworking young woman who has recently moved to the DMV from New Orleans, Louisiana. I have eight years of experience in customer service, primarily in restaurants. I love a stimulating environment that teaches me life skills and that helps me grow. I am fluent in French and understand Spanish quite well. I have always been able to help out guests from french speaking countries that did not speak any English and assist them with the menu as well as directions. I have always been an excellent multi-tasker. I enjoy it when tasks are done efficiently and neatly. Cleanliness and customer satisfaction have always been important roles no matter which job title I was working under. Communication is also a key factor when I am employed, whether it be with guests, co-workers, or management. I have had to answer phone calls, make reservations, take to-go / pick-up orders since I was 16, handle a cash drawer, and count the money at the end of my shift. I can work long hours on my feet, lift heavy, and am very used to running around for hours during a busy shift.
I am currently employed at Orangetheory Fitness in the area as a Sales Associate which I am enjoying. Finally, I am a quick learner and am willing to adapt to any new situation to prove myself as not only an employee but also an individua Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Hosting meetings Restaurant management | Full service restaurant background Sales |
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built trusting relationships with customers by making personal connections.
- Conferred with customers to understand needs, recommend products and solve after-sale issues.
- Coordinated service for food runners and other kitchen staff.
- Illustrated knowledge of menu and service offerings to educate guests.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with the Resy application to collect reservation information and communicate updates to guests.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Checked dining and serving areas regularly to verify proper cleanliness and readiness for guests.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Answered front of house phone to inform customers of wait times, take reservations, and record to-go orders.
- Guided guests to appropriate seating for party size, provided with menus, and handed servers the paper chip with all the guest's information: name, party size, preferred apps, drinks, etc...
- Answered telephone to provide establishment information and take party reservations.
- Helped to plan and execute parties for more than 30 guests, including coordinating menus and preparing tables.
- Notified servers after seating parties in section for prompt service.
- Cleaned and restocked front counter areas, got change for register, and checked server supplies.
- Made drinks and kept tabs open for regulars.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Walked through the dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
- Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
- Answered telephone to provide establishment information and take party reservations.
- Cleaned and restocked front counter areas, got change for the register, and checked server supplies.
- Handled money of card and cash transactions daily, accurately keeping payment records and investigating irregularities, as well as counting server money and entering all sales at the end of the shift when bartending.
- Answered questions about food and order statuses for waiting customers.
- Scheduled reservations, notified servers and managers of large groups in advance, and prepared seating ahead of guest's arrival.
- Handled card and cash transactions daily, accurately keeping payment records and investigating irregularities.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Answered telephone to provide establishment information, as well as taking to-go and pick-up orders.
BlueCliff College | City
Delgado Community College | City, State
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Resume Overview
School Attended
- BlueCliff College
- Delgado Community College
Job Titles Held:
- Sales Associate
- Expeditor
- Host /Restaurant Busser
- Host / Server /Bartender
- Hostess /Food Server
Degrees
- 12/2020 Diploma : Aesthetics
Associate of Science : General Studies
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