hospital services team leader resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

  • Maintenance & Repair
  • Time management
  • Organizational skills
  • Lead generation
  • Issue and conflict resolution
  • Key accounts and territory management
  • Contract development and management
  • Marketing
  • Staff development
  • Troubleshooting
Hospital Services Team Leader, 08/2004 - Current
U Pull And Pay West Palm Beach, FL,
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Counted, sorted and stacked finished pieces for easy access.
  • Interviewed, hired and trained new quality customer service representatives.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Operated hand and power tools to clear jams, adjust positions and trim rough edges.
  • Offered constructive criticism regarding quality assurance on team phone calls.
  • Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
  • Adjusted machines for speed control and wood feeds to promote production of quality products.
  • Made special cuts such as grooves, bevels and miters to complete designs.
  • Reviewed specifications and directions carefully to determine precise set up for production equipment according to specifications.
  • Collaborated with team members to complete demanding projects under tight deadlines.
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees.
  • Optimized team performance by training new hires on use of equipment, standard procedures and organizational policies.
  • Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
  • Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction.
  • Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
  • Packaged Blood products using Computer programs such as MS Office (Word, Excel, Outlook and PowerPoint) and double-checked package labels for accuracy to maintain customer satisfaction with orders.
  • Coordinated parcel delivery using strong time management skills.
  • Quickly responded to customer inquiries to improve business relationships.
  • Communicated with dispatchers, management and colleagues to form lasting partnerships.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Documented pickups and deliveries and submitted reports after shift.
  • Answered shipment and delivery questions concerning estimated times of arrival.
  • Picked up medical specimens from local care providers for delivery to laboratory.
  • Reported issues to supervisors resulting in increased customer satisfaction.
  • Delivered items to customers and presented invoices for payments.
  • Created delivery routes based on destinations and timelines to maintain efficiency.
  • Communicated effectively with dispatch regarding delivery progress and route detours.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Inspected and monitored delivery vehicle and performed basic maintenance.
  • Collected and distributed records between personnel and outside stakeholders.
  • Documented items transported, recipient information and problems.
  • Maintained delivery vehicle with regular upkeep and basic repairs.
  • Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
  • Obtained official signatures and required payments for different types of deliveries.
  • Standardized water monitoring and evaluation strategies to obtain consistent data for comparison.
  • Studied effects of specific pollutants on area water resources and gave informative talks highlighting findings.
  • Proposed changes to water resources management to community organizations, public interest groups and government agencies to solidify backing.
  • Completed cost-benefit analyses to assess watershed improvement project and management strategy feasibility.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Improved operations by working with team members and customers to find workable solutions.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Coached and mentored 10-15 staff members through constructive feedback to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Developed position rotation to support continuous improvement and operator development.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Identified business issues, creating customized solutions for individual problems.
  • Reviewed resources and assets for departmental activities, noting compliance issues with industry standards and regulatory agencies.
  • Mitigated work flow down time, accurately scheduling enterprise service installation completion.
  • Reviewed and verified specimen handling and laboratory results.
  • Communicated with patients with compassion while keeping medical information private.
  • Facilitated peer-to-peer conflict resolution.
  • Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
  • Updated procedures necessary for compounding, mixing, packaging and labeling medications.
Customer Service Leader, 02/2001 - 08/2004
The Mentor Network Roseville, CA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Implemented company processes to effectively resolve customer service issues.
  • Volunteered to handle complaints and issues for manager during busy time periods.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
  • Escalated issues to correct individuals when typical procedures did not achieve resolution.
  • Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
  • Managed key account service, providing exceptional support to foster loyalty and retention.
  • Consulted with customers regarding needs and addressed concerns.
  • Reviewed backordered products on daily basis, checking item availability and efficiently clearing shipping queues.
  • Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies.
  • Processed customer account changes using proprietary software.
  • Located products through extensive researching and arranged for drop shipments for items located at different facilities.
  • Conducted regular performance reviews of associates and used results to identify knowledge or skill gaps.
  • Forecasted representative requirements and expected demand levels.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Increased sales by suggesting specific complementary items to customers.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
  • Assisted customers with account updates, new service additions and promotional offers.
Direct Care Provider, 04/2000 - 05/2003
Walker's Care Center City, STATE,
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Assisted with client personal care needs to foster independence and well-being.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Improved resident and staff engagement through group activities.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Transported patients to medical, dental and personal care appointments.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Ambulated individuals around home, public and medical locations.
  • Liaised with supervisor to review cases and improve care.
  • Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Developed patient care plans with doctors and registered nurses.
Front-End Bagger, 06/1997 - 04/2000
Publix City, STATE,
  • Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
  • Retrieved grocery carts from parking lot and returned to appropriate areas.
  • Assisted with organization and cleaning to maintain tidy store appearance.
  • Greeted customers to build rapport and increase customer satisfaction.
  • Answered customer questions regarding products and store services.
  • Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
  • Bagged customer items in alignment with industry best practices.
  • Returned unwanted merchandise to appropriate store shelves.
  • Illustrated solid work ethic and commitment through consistent attendance.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Maintained clean and neat workspace by sweeping and mopping floors with approved cleaners.
  • Stocked shelves when needed and notated shortages.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Maintained clean, orderly and safe store environment by removing trash and keeping aisles clear of merchandise.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
  • Collected shopping carts from parking lot and returned to store.
  • Assisted customers with unloading purchases onto conveyor belt at checkout.
  • Collected empty carts and returned groups to store.
  • Delivered courteous, prompt service by quickly attending to customer needs and requests.
  • Connected customers with associate or member of management to handle advanced needs.
  • Demonstrated product expertise and directed guests to product locations.
  • Delivered customer service to shoppers in order to provide product knowledge and help customers select best products.
  • Inspected outgoing shipments to maintain quality assurance standards.
  • Placed store merchandise in neat arrangements on shelves and displays to maximize sales and customer satisfaction.
  • Packed customer purchases carefully using tissue and bubble wrap to prevent damages.
  • Checked store shelves to determine items requiring immediate restock.
  • Explained return and replacement policies to educate and inform patrons.
  • Conducted product cycle counts and inputted corrections to warehouse inventory system.
  • Assisted management with weekly inventory by creating and implementing inventory control system.
Education and Training
High School Diploma: , Expected in 06/1999
Eastside High School - Gainesville, FL
Status -
Certificate: Early Childhood Education, Expected in 05/2001
Santa Fe College - Gainesville, FL
Status -
  • Promoted from Hospital Service Tech. to Hospital Service Team Leader in less than 12-months
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new that significantly impacted efficiency and improved operations.
  • Motivating and inspiring everyone to do their best work.
  • Promoting productivity and quality standards.
  • Positioning team members to use their talents optimally.
  • Communicating goals so everyone understands them and their role in achieving them.

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Resume Overview

School Attended

  • Eastside High School
  • Santa Fe College

Job Titles Held:

  • Hospital Services Team Leader
  • Customer Service Leader
  • Direct Care Provider
  • Front-End Bagger


  • High School Diploma
  • Certificate

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