Hardworking and reliable individual with a commitment to ensuring injured or sick patients receive high-quality care. Bringing 17+ years of experience in overseeing and managing various clinical support staff in patient care activities.
Pursuing Government Service opportunity and chance to apply years of medical care expertise. Highly skilled in managing patient interactions and simplifying medical jargon while performing with grace and efficiency in high-pressure situations. Well-versed in all elements of patient care, including assessments, care plan initiation and education.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Skills
Multi-line phone systems
Scheduling and calendar management
Professional networking
10-key proficiency
Data entry documentation
Editing and proofreading
Report creation
Transporting files
Back office operations
New business development
Meeting planning
Excel spreadsheets
Advanced MS Office Suite knowledge
Report generation
Insurance eligibility verification
Mail management
Issue response and resolution
Records management systems
Memo preparation
Leadership development
Training development
Compliance
Personnel information systems
Active listening
Organization
People skills
Communication
Analytical
Team management
Working collaboratively
Teambuilding
Professional bedside manner
Charting expertise
Advanced anatomy knowledge
Proper sterilization techniques
Inventory and supply management
Wound care and irrigation
HIPAA compliance
Media preparation
Communicating with patient families
Electrocardiography (EKG)
Customer Service
Certified in Basic Life Support (BLS)
Experience
07/2016 to 06/2021
Hospital Corpsman Second ClassParker-Hannifin, Corporation – Naples, FL,
Administered medications and immunizations.
Performed both emergency and routine medical procedures in high-pressure environments.
Trained in combat, life savings techniques and conducting physical exams.
Maintained functionality and organization of medical treatment areas and provisions, including equipment maintenance and team leadership.
Performed medical duties for preventive and unscheduled care, including lab work, x-rays, phlebotomy and IV fluid administration.
Performed preliminary exams to determine diagnosis and provide medical treatment.
Instructed sailors and marines in first aid, self-aid and personal hygiene procedures.
Served in 5 hospital and clinical environments.
Specialized in preventive medicine and pharmaceutical services.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
Assisted in changing from Armed Forces Health Longitudinal Technology Application (AHLTA) to Military Health System (MHS) Genenis for medical recordkeeping, keeping detailed records before, during and after switch.
Maintained health records for marine platoons.
Managed training calendars to inform participants of upcoming training session topics and dates.
Supported onboarding of new employees by hosting orientation sessions.
Organized handbook and course documentation for participants.
Prepared custom training course materials and presentations for corporate training.
Evaluated effectiveness of training programs and recommended improvements to upper management.
Coordinated training session logistics by preparing equipment and securing facilities.
Trained and developed departmental employees on software systems, platforms, health and safety regulations, courier protocols, inventory tracking system and database manager operations.
Designed and rolled out brand new training program and curriculum schedule for internal and external sales and support personnel.
Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
Created successful Command Orientation and General Military Training (GMT) courses based on evaluation of student needs.
Leveraged simulations, team exercises and group discussions to increase training program engagement.
Administered course content, schedules and attendance utilizing learning management system (LMS).
Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Recognized by management for providing exceptional customer service.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Exceeded customer satisfaction by finding creative solutions to problems.
12/2011 to 07/2016
Hospital Corpsman Second ClassParker-Hannifin, Corporation – Olive Branch, MS,
Documented conversations with customers to track requests, problems and solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Delivered service and support to each customer, paving way for future business opportunities.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Answered 200+ inbound calls per day and directed to individuals or departments.
Reviewed account and service histories to identify trends and issues.
Answered customer questions and addressed concerns, resulting in 95% reduction in complaint calls.
Relayed productive customer feedback to management teams.
Upheld privacy and security requirements established by HIPAA and DOD regulatory agencies.
Worked with Military and Civilian Leadership to develop customer service improvement initiatives.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Exceeded company productivity standards on consistent basis.
05/2007 to 12/2011
Hospital Corpsman Third ClassUSN, USS Iwo Jima LHD-7 – City, STATE,
Instructed sailors and marines in first aid, self-aid and personal hygiene procedures.
Performed medical duties for preventive and unscheduled care, including lab work, x-rays, phlebotomy and IV fluid administration.
Performed preliminary exams to determine diagnosis and provide medical treatment.
Managed logistics to ensure all injuries and illnesses were efficiently addressed, including arranging transport to other care facilities.
Supervised preventive medicine programs and supervised air, water, food and habitability standards.
Assisted in prevention and treatment of disease and injuries for 5000+ patients.
Specialized in preventive medicine and pharmaceutical services.
Reduced hours, money and manpower by helping Sailors return to full duty.
Performed clinical laboratory tests and operated sophisticated lab equipment such as Centrifuge and phMeter.
Served as operating room technician for general and specialized surgery, assisting nurses with Pre/Post Operative procedures and Recovery/Rehabilitation.
Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
Collected bodily samples to complete critical care tests for patient, checking for changes that indicated potentially dangerous conditions.
02/2005 to 05/2007
Hospital CorpsmanUSN, Naval Medical Center Portsmouth – City, STATE,
Organized and verified enrollment and benefits documents.
Provided beneficiaries with information about plan benefits and eligibility determinations.
Built successful referral network of company representatives, third-party administrators and benefits providers.
Presented talks to human resources professionals and C-level executives about available services and benefits of different plans.
Developed strong referral network of representatives, administrators and providers.
Put together detailed reports showing plan performance and alternative options.
Collected job and occupational information through observations and employee surveys.
Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
Improved patient care, safety and compliance by partnering with nurses.
Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
Explained procedures to patients to reduce anxieties, enhance cooperation and facilitate smooth procedures.
Collected lab specimens in adherence with safety protocols for patient tests.
Assisted patients with personal care, ambulation and general patient care needs.
Verified patient identities using prescribed protective measures to meet facility and regulatory requirements.
Collected, documented and reviewed patient medical histories and relayed important factors to supervising clinicians.
Monitored and maintained aseptic techniques throughout procedures.
Calibrated equipment for optimal use and to obtain accurate diagnostic results.
Tracked patients during tests and surgeries with assistance of EEG, EP instruments and video recording equipment.
Obtained, inspected and distributed sterile and non-sterile surgical equipment and instruments.
Aided patients with mobility and activities of daily living.
Education and Training
Expected in
: Purdue Global University - West Lafayette, IN, GPA:
Expected in
: Central Texas College - Killeen, TX GPA:
Expected in
: South University - Savannah, GA GPA:
Expected in
: University of Phoenix - Tempe, AZ GPA:
Expected in 06/1980
High School Diploma: Maple Heights High School - Maple Heights, OH GPA:
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