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Hospice Volunteer resume example with 11 years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Proactive worker committed to helping [Job title] provide top-notch patient care. Skilled at [Type] treatments with knowledge of [Area of expertise] patients. Fantastic attention to detail and multitasking abilities. Compassionate [Job Title] with [Number] years of [Type] experience. Expert in [Type] and [Type] treatments with dedication to specialized patient care. Proven history of taking initiative to provide [Type] treatments and employ [Area of expertise] knowledge. Proficient and caring Nursing team member offering over [Number] years of patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Proactive individual focused on delivering high-quality patient-centered care. Skilled in overseeing acute and chronic conditions and certified in [Area of certification]. Efficient and reliable Certified Nursing Assistant with [Number] years of experience in hospital settings. Skilled in assisting with technical nursing treatments, supporting diagnostic procedures and accurately charting patient records. Ambitious Certified Nursing Assistant with extensive experience in patient care and hospital administrative functions. Strong [Area of expertise] skills combined with ability to evaluate and advocate for patient needs. Proven history of cultivating strong patient rapport to provide exceptional care and patient education. Well-qualified Healthcare professional adept at managing specimens, assisting with mobility and responding to emergencies. Excellent relationship-building, prioritization and time management skills. Certified in [Area of certification]. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Sincere Nurse Aide offering superior skills in patient needs assessment and healthcare team collaboration. Passionate multi-tasker dedicated to supporting team objectives to facilitate top-quality care. Well-versed in monitoring and noting vital signs, cleaning and sanitizing patient areas and assisting with personal hygiene tasks such as toileting and grooming. Compassionate professional certified in [Area of certification] and [Area of certification]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study]. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Healthcare Administrator with proven ability to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in [State]. Astute professional highly skilled in pharmacy operations and improving performance metrics. Talented individual offering fluency in [Number] languages. Qualified PharmD with over [Number] years in pharmacy management within hospital settings. Entry-level Pharmacy Manager with outstanding knowledge of [Skill] and [Skill]. Looking to bring further success to [Company] by leveraging personal skill set and proactive demeanor. Dedicated Pharmacy Manager enthusiastic about helping diverse people and offering experience with regulatory requirements. Knowledgeable in [Area of expertise] and [Area of expertise]. Bringing successful career history comprising more than [Number] years. Effective Pharmacy Manager offering excellent skills in customer service, telephone etiquette and issue response. Pursuing a similar position where focus and dedication are highly sought. Highly skilled and enthusiastic professional with more than [Number] years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements.

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of [Number] in the development of [Project name].
  • Documented and resolved [Issue] which led to [Results].
Skills
  • Patient Management
  • Outpatient care
  • Medical Records Management
  • Medical office administration
  • Observing responses
  • EMR / EHR
  • Responding to emergencies
  • Inpatient care
  • Supporting personal needs
  • Companionship and emotional support
  • Wound care specialist
  • Patient-focused care
  • Dementia and Alzheimer's knowledge
  • Patient Assessments
  • Transporting patients
  • Measuring bodily fluids
  • Conducting intakes
  • Documenting behaviors
  • Feeding assistance expert
  • Direct Patient Care
  • Chronic disease management
  • Recording vital signs
  • Tube feedings and medications familiarity
  • Inventory and restocking
  • Accreditation coordination
  • Staff Management
  • Occupancy strategies
  • Loss prevention management
  • Training and mentoring
  • Drug inventory management
  • Medication dispensing
  • Patient education and counseling
  • Therapy programs
  • Profit improvements
  • Drug utilization review
  • Healthy meal preparation
  • Multidisciplinary team collaboration
  • Wellness services
  • Immunizations
  • Pharmacy operations management
  • Seasoned in medical clinical procedures
  • Team Building
  • Hiring and recruitment
  • Relationship building and retention
  • Project oversight
Work History
01/2018 to 12/2020 Hospice Volunteer Corus Health | Albuquerque, NM,
  • Employed mobility devices and [Type] equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
  • Transported patients between rooms and appointments or testing locations.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Collaborated with peers and attended [Timeframe] meetings to brainstorm new activities for patients and discuss ways to resolve issues.
  • Participated in [Type] fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Checked supply availability and laid out instruments for [Type] patient rooms.
  • Worked with [Job title] to complete [Number] [Type] and [Type] daily treatments.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Assisted coworkers in switch from [Software] to [Software] and completed subsequent training sessions in [Number] days.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Maintained best-in-class standards for individualized care in [Number]-bed unit by continuously checking in with patients and families and quickly providing care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
  • Motivated and supervised [Number] [Job title] and [Job title] in delivering quality patient care.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Assessed [Type] and [Type] metrics and adjusted operational plans to uphold quality standards.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Collaborated with store manager to maintain daily operations.
  • Managed application processes for facility certifications with [Type] education programs.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Conducted literature and coding reviews to adhere to state and federal standards.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Organized and facilitated [Number] department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
  • Reviewed and evaluated test results to suggest care and treatment options.
  • Implemented procedures necessary for compounding, mixing, packaging and labeling.
  • Increased patient satisfaction scores by [Number]% within [Timeframe].
  • Communicated with patients, ensuring that medical information was kept private.
  • Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
  • Offered patients and patrons information on various immunizations including flu, DTaP and HPV vaccines.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Developed policies and procedures for effective pharmacy management.
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Identified new areas of scientific research and provided internal training.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Supervised team of [Number] pharmacy technicians.
  • Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by [Number]% system-wide.
  • Collaborated with national and international organizations to leverage industry connections.
  • Oversaw all financial transactions and management functions, strategically managing $[Number] operating budget.
  • Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
06/2012 to 03/2018 Patient Care Technician Northeast Ohio Eye Surgeons | Kent, OH,
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.
  • Assisted patients with activities of daily living under guidance of [Job title].
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Provided care for patients based on physical, psychological, educational and safety criteria.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve [Skill].
  • Supported patient admissions, discharges and transfers to promote team efficiency.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to [Job Title].
  • Transported elderly patients to and from facilities and performed essential ambulatory care.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Organized and maintained general supply storage areas.
  • Documented observations and baseline measurements in medical records.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted with respiratory, cardiopulmonary and physical therapies through [Action] and [Action].
  • Cared for patients by providing [Action], personal care and ambulation.
  • Answered over [Number] light or bell calls per shift to respond to patient requests and needs.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Collected and transported [Type] and [Type] specimens to prepare for lab testing.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
07/2009 to 01/2012 Patient Transport Aide Centura Health | Castle Rock, CO,
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Provided care for patients based on physical, psychological, educational and safety criteria.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding.
  • Assisted patients with activities of daily living under guidance of [Job title].
  • Supported patient admissions, discharges and transfers to promote team efficiency.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Collected and transported [Type] and [Type] specimens to prepare for lab testing.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Documented observations and baseline measurements in medical records.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to [Job Title].
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve [Skill].
  • Cared for patients by providing [Action], personal care and ambulation.
  • Assisted with respiratory, cardiopulmonary and physical therapies through [Action] and [Action].
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Answered over [Number] light or bell calls per shift to respond to patient requests and needs.
  • Organized and maintained general supply storage areas.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Transported elderly patients to and from facilities and performed essential ambulatory care.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.
  • Answered patient assistance calls, assessed needs and offered qualified support.
Education
Expected in Associate of Science | Registered Nurse SABER COLLEGE, Miami, FL, GPA:
  • Dean's List
  • Graduated with 3.6 GPA
Expected in Associate of Arts | Miami Dade College, Miami, FL GPA:
  • Dean's List
  • Graduated with 3.5 GPA
Expected in PATIENT CARE TECHNICIAN | Certified Nursing Assistant D.A. Dorsey Technical College, Miami, FL GPA:
Expected in High School Diploma | NOUVEAU COLLEGE MIXTE BETHLEEM, HAITI, GPA:
  • Dean's List
Certifications
  • Certified [Job Title], [Company Name] - [Timeframe]
  • Licensed [Job Title] - [Timeframe]

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Resume Overview

School Attended

  • SABER COLLEGE
  • Miami Dade College
  • D.A. Dorsey Technical College
  • NOUVEAU COLLEGE MIXTE BETHLEEM

Job Titles Held:

  • Hospice Volunteer
  • Patient Care Technician
  • Patient Transport Aide

Degrees

  • Associate of Science
  • Associate of Arts
  • PATIENT CARE TECHNICIAN
  • High School Diploma

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