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Hospice Volunteer Coordinator Resume Example

Resume Score: 80%

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HOSPICE VOLUNTEER COORDINATOR
Professional Summary

Enthusiastic team player, eager to contribute to team success through hard work and attention to detail. Possess excellent organizational skills and motivated to learn, grow and excel Over 7 years of customer service experience, administrative, medical records experience and 1 year of volunteer coordinator experience.

Work History
Gilchrist Hospice Care - Hospice Volunteer CoordinatorBaltimore, MD08/2019 - Current
  • Recruited and assisted in training of volunteers, providing direct supervision, ongoing development and continuing education to volunteers
  • Supervised 21 volunteers and oversaw productivity streams for Volunteens/teen program, Integrative Wellness and Ambassador Speakers Bureau.
  • Assisted in comprehensive Integrative Wellness training for 50 Volunteers.
  • Gathered and organized materials in support of The Integrative Wellness program and the Volunteen/ teen program.
  • Established relationships within the community by performing community outreach and locating community centers, churches and business venues to schedule speaking engagements for the Ambassadors Speaking Bureau
  • Interacted with volunteers by phone, email or in-person to provide information about upcoming trainings.
  • Entered and maintained Annual Competencies and Flu vaccine records into company database using Volgistics software.
  • Established positive working relationships with Volunteers, Nurse Case Managers and Social Workers through regular communication and effective anticipation of hospice patient needs.
  • Reviewed visit notes prepared by volunteers and represented volunteers at weekly meetings.
  • Oversaw training and mentoring of the Volunteens/teen volunteer team members each quarter.
  • Recruited, interviewed and trained teen volunteers to fill positions in Skilled Nursing Facilities.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Developed teen volunteer schedules and assignments for volunteer work in area Residential Care Facilities.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
Brightview Senior Living - Residential ConciergeBaltimore , MD12/2017 - 04/2020
  • Worked part time
  • Maintained front desk's concierge book to provide residents and visitors with access to relevant local information.
  • Explained security policies and procedures to residents and visitors to promote confidence and safety.
  • Facilitated resident and visitor requests for use of dining hall, movie theatre and computer lounge.
  • Provided each resident with list of upcoming activities and events
  • Arranged for transportation to medial appointments, beauty appointments.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Microsoft Word, Outlook and Excel proficiency
  • Used Microsoft Outlook and Excel to track requests, document problems and record solutions offered.
Gilchrist Hospice Care - Health Information Management SpecialistBaltimore , MD12/2014 - 08/2019
  • Participated in committees to discuss topics, including electronic health records and methods that would improve overall workflows.
  • Collaborated closely with physicians, nursing staff and social workers by providing top notch administrative and clerical support to improve patient documentation, physician medication and visit orders .
  • Act as an Administrative and clerical aide to multidisciplinary care team by sending outgoing emails to field staff, fielding incoming phone calls from physicians, copying, scanning and faxing documents .
  • Communicated effectively with physicians, patients and insurance companies by email and telephone.
  • Monitor office email for team correspondence and Rightfax server for consent forms and signed physician orders
  • Utilized Epic to manage and confirm patient data, such as insurance, demographic and medical history information.
  • Assist in weekly multidisciplinary team meetings that consist of Nurse Case Managers, Chaplains, Social Workers, Hospice Aids and a Team Medical Director by running admissions, discharges, deaths and recert reports and creating an agenda to discuss for team meeting.
  • Scanning signed physician orders, consents and medical reports into patient charts
  • Maintained accuracy, completeness and security for medical records and health information.
  • Manage and maintain databases from Epic work queues and generate reports
  • Answer and triage telephone calls and emails to the appropriate party and report any emergent issues or input Epic Maintenance ticket
  • Perform charts audits and review flagged incomplete or inaccurate information via patient chart and Epic work queues
  • Processed patient admission and discharge documentation.
  • Input data into computer programs and filing systems.
  • Obtained patient releases for dissemination of information.
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Receive and route care team visit and medications orders to appropriate department or care team member
CJK Enterprises LLC - Call Center Customer Service RepresentativeBaltimore, MD05/2011 - 12/2014
  • Remote Call Center
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Open Customer accounts by recording customer information
  • Maintain financial accounts by processing customer adjustments
  • Assisted customers in average by answering questions, responding to inquiries and handling telephone requests.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
Skills
  • Computer proficiency Microsoft Outlook, Work and Excel
  • Epic , Netlearning , Performance Manager, Rightfax
  • Multidisciplinary team collaboration
  • Hiring and recruitment
  • Teamwork, Team Building, Team Development
  • Relationship building and retention
  • Training and mentoring
  • Medical Records Management
  • Sorting, filing , scanning , faxing
  • Scheduling
  • Training Coordination
  • Volunteer Tasking
  • Volunteer Coordination
  • Program oversight
  • Mission-oriented and critical thinking
  • Volunteer orientation and onboarding
  • Client relationship management
  • Multi-line phone proficiency
  • 40 WPM typing speed, data entry
  • Spreadsheet management
  • Database Management
  • Medical terminology knowledge
  • Administrative support
  • Good listening skills
  • Professional telephone demeanor
  • Creative problem solving
  • Customer Service and Customer Complaint Resolution
  • Report Development
  • Correspondence Handling
  • Sorting and labeling
  • Time management
  • Documentation and reporting
  • Records management
  • Medical terminology understanding
  • Electronic medial record/ electronic health record, knowledge of HIPPA and PHI
  • Medical office administration
  • Written and verbal communication
  • Records review
Education
03/2000Baltimore City Community CollegeBaltimore, MDGED
06/2003Medix Baltimore, MDMedical Assistant
  • Coursework in Medical Assisting,
  • Phlebotomy
  • Vital signs
  • Injections
University Of PhoenixTempe, AZAssociate of Science: Health Administration
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Gilchrist Hospice Care
  • Brightview Senior Living
  • CJK Enterprises LLC

School Attended

  • Baltimore City Community College
  • Medix
  • University Of Phoenix

Job Titles Held:

  • Hospice Volunteer Coordinator
  • Residential Concierge
  • Health Information Management Specialist
  • Call Center Customer Service Representative

Degrees

  • GED
    Medical Assistant
    Associate of Science : Health Administration

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