Hospice Volunteer Coordinator Resume Example Gilchrist Hospice Care

HOSPICE VOLUNTEER COORDINATOR

Professional Summary

Enthusiastic team player, eager to contribute to team success through hard work and attention to detail. Possess excellent organizational skills and motivated to learn, grow and excel Over 7 years of customer service experience, administrative, medical records experience and 1 year of volunteer coordinator experience.

Work History

Gilchrist Hospice Care - Hospice Volunteer CoordinatorBaltimore, MD08/2019 - Current

Recruited and assisted in training of volunteers, providing direct supervision, ongoing development and continuing education to volunteers
Supervised 21 volunteers and oversaw productivity streams for Volunteens/teen program, Integrative Wellness and Ambassador Speakers Bureau.
Assisted in comprehensive Integrative Wellness training for 50 Volunteers.
Gathered and organized materials in support of The Integrative Wellness program and the Volunteen/ teen program.
Established relationships within the community by performing community outreach and locating community centers, churches and business venues to schedule speaking engagements for the Ambassadors Speaking Bureau
Interacted with volunteers by phone, email or in-person to provide information about upcoming trainings.
Entered and maintained Annual Competencies and Flu vaccine records into company database using Volgistics software.
Established positive working relationships with Volunteers, Nurse Case Managers and Social Workers through regular communication and effective anticipation of hospice patient needs.
Reviewed visit notes prepared by volunteers and represented volunteers at weekly meetings.
Oversaw training and mentoring of the Volunteens/teen volunteer team members each quarter.
Recruited, interviewed and trained teen volunteers to fill positions in Skilled Nursing Facilities.
Worked with leadership staff and special committees to define volunteer mission and set standards.
Developed teen volunteer schedules and assignments for volunteer work in area Residential Care Facilities.
Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.

Brightview Senior Living - Residential ConciergeBaltimore , MD12/2017 - 04/2020

Worked part time
Maintained front desk's concierge book to provide residents and visitors with access to relevant local information.
Explained security policies and procedures to residents and visitors to promote confidence and safety.
Facilitated resident and visitor requests for use of dining hall, movie theatre and computer lounge.
Provided each resident with list of upcoming activities and events
Arranged for transportation to medial appointments, beauty appointments.
Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Microsoft Word, Outlook and Excel proficiency
Used Microsoft Outlook and Excel to track requests, document problems and record solutions offered.

Gilchrist Hospice Care - Health Information Management SpecialistBaltimore , MD12/2014 - 08/2019

Participated in committees to discuss topics, including electronic health records and methods that would improve overall workflows.
Collaborated closely with physicians, nursing staff and social workers by providing top notch administrative and clerical support to improve patient documentation, physician medication and visit orders .
Act as an Administrative and clerical aide to multidisciplinary care team by sending outgoing emails to field staff, fielding incoming phone calls from physicians, copying, scanning and faxing documents .
Communicated effectively with physicians, patients and insurance companies by email and telephone.
Monitor office email for team correspondence and Rightfax server for consent forms and signed physician orders
Utilized Epic to manage and confirm patient data, such as insurance, demographic and medical history information.
Assist in weekly multidisciplinary team meetings that consist of Nurse Case Managers, Chaplains, Social Workers, Hospice Aids and a Team Medical Director by running admissions, discharges, deaths and recert reports and creating an agenda to discuss for team meeting.
Scanning signed physician orders, consents and medical reports into patient charts
Maintained accuracy, completeness and security for medical records and health information.
Manage and maintain databases from Epic work queues and generate reports
Answer and triage telephone calls and emails to the appropriate party and report any emergent issues or input Epic Maintenance ticket
Perform charts audits and review flagged incomplete or inaccurate information via patient chart and Epic work queues
Processed patient admission and discharge documentation.
Input data into computer programs and filing systems.
Obtained patient releases for dissemination of information.
Processed medical records requests from outside providers according to facility, state and federal law.
Receive and route care team visit and medications orders to appropriate department or care team member

CJK Enterprises LLC - Call Center Customer Service RepresentativeBaltimore, MD05/2011 - 12/2014

Remote Call Center
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Open Customer accounts by recording customer information
Maintain financial accounts by processing customer adjustments
Assisted customers in average by answering questions, responding to inquiries and handling telephone requests.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Conferred with customers about concerns with products or services to resolve problems and drive sales.

Skills

Computer proficiency Microsoft Outlook, Work and Excel
Epic , Netlearning , Performance Manager, Rightfax
Multidisciplinary team collaboration
Hiring and recruitment
Teamwork, Team Building, Team Development
Relationship building and retention
Training and mentoring
Medical Records Management
Sorting, filing , scanning , faxing
Scheduling
Training Coordination
Volunteer Tasking
Volunteer Coordination
Program oversight
Mission-oriented and critical thinking
Volunteer orientation and onboarding
Client relationship management
Multi-line phone proficiency
40 WPM typing speed, data entry

Spreadsheet management
Database Management
Medical terminology knowledge
Administrative support
Good listening skills
Professional telephone demeanor
Creative problem solving
Customer Service and Customer Complaint Resolution
Report Development
Correspondence Handling
Sorting and labeling
Time management
Documentation and reporting
Records management
Medical terminology understanding
Electronic medial record/ electronic health record, knowledge of HIPPA and PHI
Medical office administration
Written and verbal communication
Records review

Education

03/2000Baltimore City Community CollegeBaltimore, MDGED

06/2003Medix Baltimore, MDMedical Assistant

Coursework in Medical Assisting,
Phlebotomy
Vital signs
Injections

University Of PhoenixTempe, AZAssociate of Science: Health Administration

Resume Overview

Companies Worked For:

Gilchrist Hospice Care
Brightview Senior Living
CJK Enterprises LLC

School Attended

Baltimore City Community College
Medix
University Of Phoenix

Job Titles Held:

Hospice Volunteer Coordinator
Residential Concierge
Health Information Management Specialist
Call Center Customer Service Representative

Degrees

GED
Medical Assistant
Associate of Science : Health Administration

Hospice Volunteer Coordinator Resume Example

Resume Score: 80%

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