Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic Clinical Hospice Supervisor and Case Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Hospice.

4 years experience in Hospice as a Case manager with 1 year as a Clinical Supervisor

Excellent work ethic, supportive in team situations.

Excellent people and communication skills.

  • Multidisciplinary Team Collaboration
  • Staff Management
  • Team Leadership
  • Patient Management
Work History
Hospice Clinical Supervisor, 09/2015 - 08/2020
Celtic Health Care Naperville, IL,
  • Facilitate hiring of qualified Hospice personnel by interviewing applicants and making recommendations for employment.
  • Identified nurses' and staff training needs and devised training programs to close gaps. Created New staff Orientation binders and was responsible for orienting new staff. Provided scheduled Mandatory In-Services for all nursing and HHA staff
  • Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
  • Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Worked in co-ordination with DCPS to develop nursing staff through education, evaluation, performance management and competency improvement.
  • Responded to crisis situations with calm and professional approach to optimize support.
RN Hospice Case Manager, 09/2015 - 08/2019
James River Home Health And Hospice Farmville, VA,
  • Established hospice care services for elderly and disabled patients.
  • Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
  • Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
  • Developed and implemented individualized care plan for each hospice patient while following physician instructions.
  • Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
  • Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
  • Updated patient charts using Devero and Kinnser with data such as medications to keep records current and support accurate treatments.
  • Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Educated patients and answered questions about health condition, prognosis and treatment.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to over [Number] patients daily.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Recorded details regarding all therapies, including [Type] and [Type] to keep patient charts updated.
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Observed and reported patient condition, progress and medication side effects to accurately document updates.
Director of Operations, 03/2003 - 03/2014
Luther Burbank Savings Lake Oswego, OR,
  • Managed the day to day operations of a very active Vascular Access Service.
  • Triaged and scheduled Vascular Consultants according to patient acuity
  • Managed staff Mandatory In-Services.
  • Conducted payroll and other financial matters.
  • Monitored agency for HIPPA Regulatory compliance.
  • Assisted in the design of software program for management of business and patient data.
  • Performed patient visits which included vascular access and maintenance.
RN Staff Nurse, 08/1996 - 07/1997
St Joseph School Of Nursing North Providence, RI,
  • Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel to deliver safe and efficient care.
  • Assisted in training new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
  • Monitored patients' conditions and reported changes in physical ability, appearance and behavior to discuss treatment with physicians.
  • Identified patient care requirements by establishing personal rapport with patients and families.
  • Observed and reported patient condition, progress and medication side effects to accurately document updates.
  • Educated patients and answered questions about health condition, prognosis and treatment.
  • Directed patient care by initiating and following through with plan of care, continuing care and discharge instructions.
  • Performed wound care
Associate of Science: Nursing, Expected in
Contra Costa College - San Pablo, CA
  • Graduated with Honors

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Job Titles Held:

  • Hospice Clinical Supervisor
  • RN Hospice Case Manager
  • Director of Operations
  • RN Staff Nurse


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