Patient-focused Hospice Administrator offering 48 year background driving quality improvements and coaching nursing staff to reach full potential. Strong organizational, communication and multitasking abilities. Expertise in managing medical records, evaluating staff performance and developing continued care plans. Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements. Goal-driven healthcare administration professional well-versed in recruiting, training and managing employees in order to provide exceptional services to residents in an efficient and accurate manner. Highly organized and hardworking with excellent planning and program management skills. Licensed in TN Healthcare Administrator with proven ability to ensure exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Skills
Multidisciplinary team collaboration
Accreditation coordination
Profitibility strategies
Recruiting and Hiring
Staff management
Patient education and counseling
Loss prevention management
Occupancy strategies
Healthy meal preparation
Hiring and recruitment
Training and development
Drug inventory management
Seasoned in medical clinical procedures
Relationship building and retention
Medication dispensing
Profit improvements
Work History
HOSPICE ADMINISTRATOR, 08/2012 - Current Promedica Senior Care – New Berlinville, PA,
Developed and maintained expense budget while applying [Task] to continually decrease expenses.
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
Sorted product and provided expertise on non-conforming product requirements.
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
Coordinated with nursing team in developing project plans for prioritized initiatives.
Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
Led successful-person team comprised of RNs, LPNs and ancillary staff.
Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
Evaluated system data to calculate and update Medicare and Medicaid budgeting systems.
Delivered medications via oral, IV and intramuscular injections, monitoring responses to catch and address new concerns.
Managed quality care for patients with varied conditions, including heart failure, end-stage renal disease and coronary artery disease.
Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Observed and reported patient condition, progress and medication side effects to accurately document updates.
Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Director of Nursing, 07/1995 - 11/2019 Dallam-Hartley Counties Hospital District – Dalhart, TX,
Provided skilled, timely and level-headed emergency response to critically-ill patients.
Strengthened training and nursing knowledge by taking part in continuing education programs and workshops.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
Delivered medications via oral, IV and intramuscular injections, monitoring responses to catch and address new concerns.
Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
Monitored patient reactions after administering medications and IV therapies.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
Led successful person team comprised of RNs, LPNs and ancillary staff.
Audited charts and reviewed clinical documents to verify accuracy.
Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Maintained highest levels of patient satisfaction, generating referrals to maintain productivity levels for rehabilitation unit.
Administered different therapies and medications in line with physician orders and treatment plan.
Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Director of Nursing Services, 11/2004 - 08/2019 Presbyterian Retirement Communities – Vashon, WA,
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Evaluated work performance of nursing personnel to determine wage increases and implement discipline.
Recruited and developed over quality individuals to develop accountable top quality staff.
Collaborated with staff, management and external groups to coordinate patient care.
Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
Participated in management team meetings to discuss resident status, census changes and resident complaints or concer
Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
Developed policies and procedures for effective pharmacy management.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
Oversaw all financial transactions and management functions. Strategically managed operating budget when controlling accounts payable, accounts receivable and billing and claims processes to obtain maximum reimbursement from Medicare, Medicaid and other insurance providers
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Education
Associate of Science: Nursing, Expected in 05/1992 - New York Regents - New York, NY, GPA:
: LPN, Expected in - Tennessee College of Applied Technology - Oneida/Huntsville - Huntsville, TN GPA:
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School Attended
New York Regents
Tennessee College of Applied Technology - Oneida/Huntsville
