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Homelessness/Outreach Case Manager Resume Example

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HOMELESSNESS/OUTREACH CASE MANAGER
Professional Summary

Coordinated delivery of optimal patient care to diverse patients through effective monitoring and treatment organization. Skillfully conduct assessments, update important documentation and complete ongoing case reviews to strengthen support. Well-versed in enforcing strict controls to quickly identify and resolve concerns.

Skills
  • Communications expert
  • Coaching and training
  • Verbal and written communications
  • Documentation Proficiency
  • Recruitment
  • Staff education and training
  • Optimist
  • Exceptional customer service
  • Emergency communications
  • CPR training
  • Staff Management
  • Case Management
  • Sanitation
  • Documentation Proficiency
Work History
Homelessness/Outreach Case Manager, 02/2020 to 07/2020
West Central Community Action – Alexandria, MN
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Spoke with community organizations to boost outreach and highlight programs successes.
  • Performed intense case management for each client on case load
  • Find rentals for homeless individuals and families
  • Intense client supervision
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Managed support services and fostered communication among social workers, [Type] therapists, hospital staff and patients.
911 Communications Training Manager, 03/2008 to 02/2020
Douglas County Sheriff's Office – Alexandria, MN
  • Crisis Management
  • Communications Specialist
  • Designed training policies and procedures
  • Crisis Negotiations
  • Page police, fire, ems, utilities, etc
  • Instruct CPR and first aid
  • Collaborate with agencies throughout the state
  • Interview callers
  • Exercise composure maintenance during trauma
  • Produce internal communications for training projects
  • Proofread press releases before publication
  • Contributed ideas to concept development, strategic planning and business operations
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses
  • Analyzed effectiveness of training programs at all levels and recommended updates.
Cosmetologist/Salon Owner, 11/2005 to 05/2019
Self Employed – Henning, MN
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
  • Hair coloring, cutting, styling, waxing, sugaring, manicures, pedicures
  • Sanitized and cleaned massage therapy and common rooms
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
  • Created memorable customer experiences by including special services such as head and neck massages during appointments
  • Processed payments by entering sales in register
  • Created marketing advertisements to increase sales
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
911 Communications , 02/2011 to 05/2013
Otter Tail County Sheriff – Fergus Falls, MN
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses
  • Routed calls to police, fire and ambulance service to meet individual call needs
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
  • Reduced risks and emergency response issues by observing public safety field units
  • Read system maps and caller information, and documented all details in system
Education
Bachelor of Science: General Psychology, Expected in 05/2021
Capella University - St. Paul, MN
Applied And Professional EthicsState of Minnesota - Grand Rapids, MN

State of MN contracts this course out to non-profit agencies for instruction on ethics and mental health. This course was completed in 76 course hours and included public speaking, as well as several tests.

Associate of Arts: Cosmetology, 05/2003
Minnesota State Community And Technical College - Wadena, MN
Certifications
  • FBI Certification-Supervisor role
  • Certified Peer Support Specialist (ethics and listening skills)
  • Eyelash Technician
  • First Aid/CPR Certified
  • Sugaring Certification
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Resume Overview

Companies Worked For:

  • West Central Community Action
  • Douglas County Sheriff's Office
  • Self Employed
  • Otter Tail County Sheriff

School Attended

  • Capella University
  • State of Minnesota
  • Minnesota State Community And Technical College

Job Titles Held:

  • Homelessness/Outreach Case Manager
  • 911 Communications Training Manager
  • Cosmetologist/Salon Owner
  • 911 Communications

Degrees

  • Bachelor of Science : General Psychology , Expected in 05/2021
    Applied And Professional Ethics
    Associate of Arts : Cosmetology , 05/2003

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