Homelessness/Outreach Case Manager Resume Example
Love this resume?Build Your Own Now
HOMELESSNESS/OUTREACH CASE MANAGER
Professional Goal
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Extremely adaptive in fast-paced and life changing situations. Optimistic and empathetic fun-loving personality.
Skills
|
|
Work History
07/2021 - CurrentCertified Nursing Assistant | Upmc - Clarion , PA
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
02/2020 - 07/2020Homelessness/Outreach Case Manager | West Central Community Action - City , STATE
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
- Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Spoke with community organizations to boost outreach and highlight programs successes.
- Performed intense case management for each client on case load
- Find rentals for homeless individuals and families
- Intense client supervision
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
03/2008 - 02/2020911 Communications Training Manager | Douglas County Sheriff's Office - City , STATE
- Crisis Management
- Communications Specialist
- Designed training policies and procedures
- Crisis Negotiations
- Page police, fire, ems, utilities, etc
- Instruct CPR and first aid
- Collaborate with agencies throughout the state
- Interview callers
- Exercise composure maintenance during trauma
- Produce internal communications for training projects
- Proofread press releases before publication
- Contributed ideas to concept development, strategic planning and business operations
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Relayed latest information to first responders via electronic means, telephone calls and radio responses
- Analyzed effectiveness of training programs at all levels and recommended updates.
11/2005 - 05/2019Cosmetologist/Salon Owner | Self Employed - City , STATE
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
- Hair coloring, cutting, styling, waxing, sugaring, manicures, pedicures
- Sanitized and cleaned massage therapy and common rooms
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
- Created memorable customer experiences by including special services such as head and neck massages during appointments
- Processed payments by entering sales in register
- Created marketing advertisements to increase sales
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
02/2011 - 05/2013911 Communications | Otter Tail County Sheriff - City , STATE
- Relayed latest information to first responders via electronic means, telephone calls and radio responses
- Routed calls to police, fire and ambulance service to meet individual call needs
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments
- Reduced risks and emergency response issues by observing public safety field units
- Read system maps and caller information, and documented all details in system
Education
08/2021Alexandria Technical College, City, StateAssociate of Arts: Certified Nursing Assistant
*This was not a degree. This was a certification obtained after 84 hours of class and clinicals, as well as a final written and skills test
Expected in 12/2022Alexandria Technical College, City, StateAssociate of Arts: Practical Nursing
Capella University, City, StateBachelor of Science: General Psychology
- Halfway through the course I transferred into the Practical Nursing Program
State of Minnesota , CityApplied And Professional Ethics
State of MN contracts this course out to non-profit agencies for instruction on ethics and mental health. This course was completed in 76 course hours and included public speaking, as well as several tests.
05/2003Minnesota State Community And Technical College, CityAssociate of Arts: Cosmetology
Certifications
- Supervisor Training via FBI Leeda
- Certified Peer Support Specialist
- BLS Certification
- CNA - Certified Nurse Assistant
- Licensed Cosmetologist
- Body Sugaring Certification
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Measurable results
Resume Overview
School Attended
- Alexandria Technical College
- Capella University
- State of Minnesota
- Minnesota State Community And Technical College
Job Titles Held:
- Certified Nursing Assistant
- Homelessness/Outreach Case Manager
- 911 Communications Training Manager
- Cosmetologist/Salon Owner
- 911 Communications
Degrees
- Associate of Arts : Certified Nursing Assistant
Associate of Arts : Practical Nursing
Bachelor of Science : General Psychology
Applied And Professional Ethics
Associate of Arts : Cosmetology
Similar Resumes
