homeless youth case manager resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Successful caseworker consistently meets or exceeds goals through insightful decisions. Through my 11 years of doing casework, I have built relationships with collaborative agencies, families, clients, and youth. I am dependable, consistent and honest. I truly enjoy working with people and assisting them become the better person they have inside them.

I am poised and professional with staff, managers and customers. Dedicated to applying training, monitoring and morale-building abilities to enhance client engagement in programs and skill building exercises. I work well in a team approach or I can be a self-starter and work individually.

  • Court testimony
  • Reunification procedures
  • Trauma expertise
  • Case service plans
  • Family relations
  • Client needs assessments
  • Written and verbal communication
  • Program development
  • Organization and Time management
  • Critical thinking
  • Teamwork
  • Flexible & Adaptable
Work History
Homeless Youth Case Manager, 10/2020 - Current
Lancaster-Fairfield Community Action City, STATE,
  • Created and updated systems of organization for case service plans and budgets for youth.
  • Checked with new youth frequently to support comprehensive success and assimilation.
  • Educated over 75 youth in program resources over 1 year.
  • Verified youth's information to check overall eligibility of our program.
  • Found housing for 10+ youth and our program provided rental assistance.
  • Assisted over 50 youth with diversion to find stable places to live.
  • Created landlord relationships to establish safe housing for youth.
  • Completed outreach with collaborative agencies in the six counties our program assists youth in.
  • Referred youth to shelters, legal resources and educational programs.
  • Coordinated individual referrals to obtain community services, advocated for youth's needs and resolved roadblocks.
  • Developed and implemented variety of innovative policies and strategies to promote youth self-sufficiency.
  • Referred youth to appropriate team members, community agencies and organizations to meet treatment needs.
Ongoing Caseworker, 10/2019 - 10/2020
South Central Ohio Job And Family Services City, STATE,
  • Created treatment or service plan meeting each client's individualized needs.
  • Supervised overall client services and acted as liaison between clients, caregivers and service providers.
  • Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
  • Supervised counseling and supportive services provided to clients and assessed needs of foster children placed in foster families and boarding homes.
  • Worked with children diagnosed with emotional, mental and behavioral disorders and delivered high-quality case management and therapy to patients.
  • Coordinated with courts and community agencies for supportive services.
  • Monitored protection and stabilization of children and families.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Developed, implemented and documented status of children's health and wellbeing.
  • Coordinated discharge of clients with outside healthcare resources and formulated individualized service plans with both long-term and short-term goals.
  • Offered support and direction to families and coordinated with court system and other community agencies for treatment.
  • Participated in court proceedings by making recommendations for permanency planning and providing expert testimony.
  • Maintained high level of client confidentiality, following strict guidelines and recommendations.
  • Performed discharge planning, placement monitoring and crisis intervention.
  • Provided crisis intervention and case management services to child, family and legal guardians.
  • Managed caseload of family screening and investigation, child removal, permanency planning, and family resource support.
  • Documented progress in treatment plans, educational and recreational activities and maintained updated case records.
Child and Adult Protective Caseworker, 10/2014 - 10/2019
Fairfield County Job And Family Services City, STATE,
  • Attended court proceedings, submitted documents and offered testimony.
  • Maintained case records and legal documentation.
  • Visited homes, inspected surroundings and interviewed family members.
  • Developed plans to strengthen family units.
  • Responded to claims of abuse, neglect or safety concerns.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Completed home welfare checks to align with state and program guidelines.
  • Documented data and completed accurate updates to case records.
  • Organized activities for birth parents and in-home support counselors.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
Youth Mental Health Case Manager, 08/2010 - 10/2014
Hopewell Health Center City, STATE,
  • Supervised In-Home Support Counselor on clinical issues, casework issues and written reports for each case.
  • Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.
  • Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
  • Educated patients about common mental health and substance abuse disorders to facilitate understanding of treatment options.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Involved clients' family members in planning social service programs.
  • Offered and documented treatment consent forms in patient health records.
  • Ran social group sessions for children ages 10 to 18.
  • Met youth individually in moments of crisis to de-escalate.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Observed and monitored client behavior and responses to treatment.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
Master of Science: Human Behavior, Expected in
Capella University - Minneapolis, MN
Status -
Master of Science: Criminal Justice, Expected in 03/2010
Capella University - Minneapolis, MN
Status -
Bachelor of Science: Human Development And Family Studies, Expected in 05/2008
Ohio University - Athens, Ohio,
Status -

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Resume Overview

School Attended

  • Capella University
  • Capella University
  • Ohio University

Job Titles Held:

  • Homeless Youth Case Manager
  • Ongoing Caseworker
  • Child and Adult Protective Caseworker
  • Youth Mental Health Case Manager


  • Master of Science
  • Master of Science
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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