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homeless shelter advocate resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Hardworking Advocate offering deep dedication to meeting client needs. Empathetic and caring and quickly building rapport. Maintain confidentiality with sensitive and health-related matters. Dedicated talented at processing high volumes of error-free transactions and meeting departmental goals. Offers five years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.

Skills
  • Quality improvements.
  • Document management
  • Program coordination
  • Patient relationship management
  • Interdisciplinary teamwork
  • Basic math
  • First Aid/CPR
  • Active listening
  • Relationship building
  • Training & Development
  • Team building
  • Leadership
  • Critical thinking
  • Work ethic
  • Organization
  • Computer skills
  • Analytical
Experience
08/2021 to Current Homeless Shelter Advocate Lamps Plus | Laguna Hills, CA,
  • Identified appropriate community resources and provided referrals for services.
  • Identified appropriate community resources and provided clients with referrals.

The Advocate role carries a primary responsibility of advocating for the needs of the guests


Additional areas of responsibility include, but are not be limited to, case management activities; effective collaboration with partner agencies; communications with guests about programs, services and community opportunities; ensuring laundry, daily cleaning and up-keep the shelter is maintained


Complete all tasks required to open and/or close the shelter


Oversee meal times and engage with guests during meals


Manage guests using showers and computers and assist with the associated tasks


Assist with recruitment, training and oversight of volunteers


Act as an advocate for guests, either by request or by seeking out those who are in need of services


Defuse any conflict or crisis situations that may arise between guests during the shift


Understand the services provided by visiting agencies to the Day Shelter; build effective relationships with the agency representatives that result in positive engagements with guests


Bring creativity and initiative to the development of the Day Shelter and it’s services – The goal is to end chronic homelessness


Help individuals transitioning from homelessness to housing access community resources and support


Maintain relationships with volunteers and orient new volunteers or visiting guests to the Day Shelter


Visit with guests and assess needs on the daily advocate sign-up sheet for resources, referrals, linkage, and brokerage


Perform other duties and responsibilities as requested in a professional, courteous, and helpful manner


Note: It is the responsibility of all staff members to treat all clients, volunteers, guests, and other employees in a courteous and respectful manner at all times


Occasional lifting (light-medium weight) of materials for laundry, cleaning, receiving donations or other activities


Will work in a normal office environment and all areas of the Day Shelter and WestTown Campus

01/2021 to 11/2021 Legal Customer Support Jbs Usa | Morrilton, AR,

Profile current members through engagement to upsell/cross-sell various products, add-ons, etc


through outbound and inbound phone calls


Grow revenue by ensuring existing customers stay on by offering up new products and services


Identifies and solicits existing business by making high volume of outbound calls; builds and maintains a full pipeline of sales prospects


Work through company provided leads and seek business opportunities in the transportation industry


Identify client needs and suggest product/service features and benefits, quote prices, and prepare sales order forms and/or reports


Meet or exceed monthly sales quota products to existing customers


Provide exceptional service to both customers and prospects to resolve customer inquiries and complaints


Work with sales leadership to determine necessary strategic sales approaches


Update all leads and opportunities through Salesforce CRM system


Work with fleet support to seek out new opportunities for existing fleets


Ensure detailed activity in Salesforces (keep all leads and opportunities up to date


Answer the member’s/associates/companies questions promptly, accurately, and professionally


Check emails daily and respond as necessary


Precisely note all details into the computer system


Perform other duties as assigned by upper management


Arrive on time and stay for the duration of your scheduled shift


Exercises discretion and independent judgment in respect to memberships and sales, requiring negotiations


Reports to VP of Sales

  • Remained highly organized and detail-oriented while working on several cases simultaneously.
  • Answered phones, greeted clients, scheduled appointments and made travel arrangements.
  • Displayed superior confidentiality in mail, telephone and in-person communications.
02/2019 to 05/2019 ORDER PULLER HOBBY LOBBY | City, STATE,

Order Pullers are responsible for pulling customer internet orders accurately and timely in a fast-paced environment


Pullers locate product within the warehouse using a voice-automated headset system and send the order to be packed using an automated conveyor system


The general shift for order pullers started at 5:00 am, based on current business need


Responsible for meeting customer expectations by securely and neatly packaging internet orders and preparing packages to ship to customers

  • Pulled orders from shelves and replenished stock to keep merchandise readily available for purchase.
  • Ensure accuracy and completeness of all orders.
  • Prepared shipment labels.
  • Prepared products for packaging and shipping according to company specifications.
02/2017 to 05/2019 CUSTOMER SERVICE LEAD WAL-MART | City, STATE,

Ensure customer satisfaction by greeting and answering their questions


Tour your area to ensure it meets our customer's expectations


Work hand-in-hand with team associates to get the job done


Prepare and plan for upcoming events that will impact your area


Ability to communicate, take direction at all levels, and turn it into action


Use basic math skills to maintain accurate inventory levels

  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Implemented company processes to effectively resolve customer service issues.
Education and Training
Expected in 01/2016 to to CERTIFIED NURSING ASSISTANT, TULSA JOB CORP | , , GPA:
Expected in to to Received | , , GPA:
Expected in 01/2017 to to Diploma, Certified nursing assistant, Carpentry certificate and Driver license | , , GPA:
Expected in to to BASIC COURSES | PUTMAN CITY WEST HIGH SCHOOL, , GPA:

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Resume Overview

School Attended

  • PUTMAN CITY WEST HIGH SCHOOL

Job Titles Held:

  • Homeless Shelter Advocate
  • Legal Customer Support
  • ORDER PULLER
  • CUSTOMER SERVICE LEAD

Degrees

  • CERTIFIED NURSING ASSISTANT, TULSA JOB CORP
  • Received
  • Diploma, Certified nursing assistant, Carpentry certificate and Driver license
  • BASIC COURSES

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*As seen in:As seen in: