Motivated customer service specialist with over five years retail experience in a fast-paced, team-based environment.
-Patient and empathetic with an extensive background in customer care.
| medication management certified cpr/first aid certified |
-teaches English as a second language to Chinese
-handles phone class to professionals and university students using various learning materials
-prepares students for their TOEFL test
- teaches English as a second language to Koreans
- handles phone class to professionals and university students using a topic-based free talking book
-discusses current/relevant issues using English newspaper
- teaches English (speaking and grammar) as a second language to Koreans
- handles video class to different levels of students/ prepares lessons to make the class more interesting and interactive
- provides comprehensive and quality customer care at all times (financial account)
- provides appropriate and accurate responses to customer queries
- applies technical knowledge and procedures when servicing customers
-responsible for meeting outlined production goals and targets
-communicates effectively and efficiently with internal/external clients
-attend to various banking transactions of clients
-co-functions with service head for branch operations aligned with bank policies
-provides support to the branch manager in generating, maintaining and expanding client relationship through marketing and promotions of bank's products and services
-process/balance over the counter and ATM transactions
-assists new tellers, acts as cash custodian and assistant cashier
-deepens banking relations with clients by providing customer satisfaction
-the primary front liner of the bank
-attend to banking transactions of clients (personal and corporate)
-perform other duties required, requested or entrusted by superiors
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