home preservation specialist i resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Goal-oriented Account Resolution Specialist adept in identification and implementation of process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all level of personnel, management and clientele.

  • Superior customer service skills for both internal and external customers, verbally and in writing
  • Building and maintaining relationships with business partners
  • Exhibiting business knowledge by understanding policies and procedures
  • Business knowledge in loan origination, collections, and customer service
  • Thoroughly researching and resolving verbal and written complaints
  • Demonstrating independent critical thinking skills when researching and resolving complaints
  • Solving complex customer concerns and determine root cause origin
  • Daily pipeline management with assigned case load to adhere to internal business and policy service levels
  • Working independently and demonstrating success in high production
  • High attention to detail and quality, while identifying and mitigating risk
  • Data analysis and research
  • Documentation and reporting
  • Research abilities
  • Risk management
  • Data entry
Work History
09/2017 to Current
Home Preservation Specialist I Citi Health Home Care Services Brooklyn, NY,
  • Assist borrowers with bringing delinquent account current to potentially avoid foreclosure
  • Educate borrowers on potential outcomes and next steps regarding concerns
  • Prepared budgets, financial education tools and referrals on behalf of clients
  • Accepted and processed customer payments and applied toward aging account balances
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Managed approximately 60 incoming/ outgoing calls, emails and faxes per day from customers
  • Advised the borrowers of approvals with terms and conditions
  • Elevate complaint calls within correct channels of communication for further assistance and possible investigation on borrowers complaint
  • Submit files for decision before 15 days to meet Federal and Investor guidelines
  • Advise of non-approvals, offer alternative resources to assist with delinquency accounts
05/2015 to 08/2017
Office Manager Conn's, Inc. Metairie, LA,
  • Interviewed, on-boarded, developed and oversaw daily activities of 5 clerical and administrative office personnel
  • Oversaw office financial management, including AP/AR and payroll administration
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
  • Supervised clinic office with 5 employees, consistently cultivating productive and positive work atmosphere
  • Oversaw training and daily performance of 5 staff
  • Managed daily operations within clinical office by supporting continuous delivery of excellent services and care
  • Generated financial reports for management review
  • Ensured that all operations met federal and state laws
  • Provided scheduling and ensured timely and effective allocation of resources and calendars
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions
05/2014 to 05/2015
Customer Service Representative Cashier People Location Services City, STATE,
  • Prevented key account losses by researching discrepancies for corrective action
  • Excelled in exceeding daily credit card application goals
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Recommended, selected and helped locate merchandise based on customer needs and desires
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Prepared, completed and processed customer account forms and database changes
  • Assisted customers with completing quick and efficient sales transactions
  • Managed accurate and adequate cash stock and inventory balances
  • Improved productivity by providing CSR performance feedback for corrective action
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments
  • Expressed appreciation for patronage, inviting and encouraging customer return visits
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
  • Consulted with customers to determine best methods to resolve service and billing issues
Expected in 2021
BA: Business Administration
University of Phoenix - Phoenix, AZ,
  • Continuing education in Business Administration
  • 3.78 GPA
Expected in 2012
License: Aesthetician
Maricopa Skill Center - Phoenix, AZ,

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Resume Overview

School Attended

  • University of Phoenix
  • Maricopa Skill Center

Job Titles Held:

  • Home Preservation Specialist I
  • Office Manager
  • Customer Service Representative Cashier


  • BA
  • License

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