home lending officer 40hrs week resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Knowledgeable about a wide range of business products such as Marketing, negotiating, and financing. Determine financial responsibility of borrowers following detailed financial analysis, an analytical problem-solver.

Bilingual English-Spanish, passionate about assisting the general public to fulfill their needs. A dependable team player committed to explaining complex information in simple, easy to understand terminology.

  • Market research and analysis
  • Relationship Building
  • Partnerships and Affiliations
  • Business Growth and Marketing Strategies
  • Records Management and maintenance
  • Quality Control
Consultant, 02/2023 to Current
Citibank N.ACity, STATE,
  • Managed communication between client and lending institution, explained refinancing options and insurance protection products and verified complete data on-hand to fund loans.
  • Analyzed potential marketing opportunities to develop future business prospects and build pipelines and supported offsite and outbound promotions and sales campaigns.
  • Applied techniques to analyze requirements, system capabilities and workflows.
  • Identified opportunities for new and improved products, services and processes to enable highest levels of customer service, loan production, quality and competitiveness.
Home Lending Officer , 09/2015 to 01/2023
Bank Of America, NACity, STATE,
  • Assisted senior-level credit officers with complex loan applications.
  • Converted paper documents into digital files and added documents into database systems.
  • Understood and complied with Bank Secrecy Act and anti-money-laundering standards to verify fair and legal transactions.
  • Met with applicants to get information for loan applications regarding Affordable Housing and Down payment assistance programs.
  • Cultivated partnerships with individuals and firms to better promote products such as Home-run, and Home ready, with Down Payment Assistance to meet customers' needs.
Sr. Mortgage Loan Officer , 03/2010 to 09/2015
Riviera Mortgage Corp.City, STATE,
  • Processed challenging loan applications for first-time borrowers, self-employed applicants and borrowers with problematic credit histories.
  • Resolved concerns and answered questions for parties involved with each transaction to promote successful outcomes.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Met with applicants to give information for loan applications regarding Affordable Housing and Down payment assistance programs.
Branch Manager , 12/1999 to 03/2010
Ameriquest MortgageCity, STATE,
  • Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
  • Created and integrated market plans to position company brands in target marketplace.
  • Developed, analyzed cost vs. revenue metrics and monitor staff performance.
  • Made recommendations to senior leaders on business strategy and initiatives.
  • Determined performance goals and offered tactics for achieving milestones.
  • Complete Human Resource functions for 17 employees.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocol.
AVP/Branch Manager , 04/1996 to 11/1999
Company NameCity, State,
  • Attended local gatherings and networking events as the company representative to establish community relations and generate potential customer leads.
  • Developed annual branch business plan for maximum profitability and effectiveness.
  • Evaluated historical, current and forecast data to determine opportunities for development and enhancement.
  • Enhanced financial performance metrics by networking to create successful and sustainable relationships.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
Education and Training
Associate of Science: Business Degree, Expected in 10/2023 to National University - San Diego, Ca.,
High School Diploma: , Expected in 06/1996 to John Marshall High School - Los Angeles, CA

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Resume Overview

School Attended

  • National University
  • John Marshall High School

Job Titles Held:

  • Consultant
  • Home Lending Officer
  • Sr. Mortgage Loan Officer
  • Branch Manager
  • AVP/Branch Manager


  • Associate of Science
  • High School Diploma

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