A hardworking and passionate Criminal Justice Major who has strong organizational skills, an honest demeanor and who is ready to serve and protect the people of the United States by being an agent of Customs and Border Protection.
Skills
Attentive and Observant
Employee and Visitor Screening
Professional Demeanor
Federal and State Regulation Compliance
De-escalation Techniques
Verbal and Written Communication
Honest and Ethical
Interpersonal communication skills
Client Service
Problem solving strength
Document management
Safety understanding
Work History
Home Inspector, 06/2021 - Current Morries Automotive Group – Plymouth, MN,
Conducted inspections using standard forms consistent with knowledge of industry standards and requirements for various categories of conventional and government-backed financing.
Tested electrical outlets for proper function, documenting signs of unsound wiring and verifying installation of GFCI outlets where required by law or regulation.
Inspected exterior of building as well as around door frames and windows for cracks indicating foundation movement, recommending foundation inspection when pronounced signs appear.
Identified indications of defective plumbing, leaks and resulting problems such as water damage and indications of hazardous mold arising from flooding or pooled water.
Reported on wear and tear and general functionality of roofing, estimating remaining life and recording any noted leaks, missing shingles or other structural or functional deficiencies.
Service Advisor, 09/2020 - Current The Alinea Group – Chicago, IL,
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Suggested add-on services that would be helpful to customers and improve bottom line.
Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Developed estimates by costing materials, supplies and labor.
Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action.
Service Porter, 01/2019 - 03/2020 Hendrick Automotive Group – Greenville, NC,
30 hours per week.
Communicated with coworkers and managers about completed duties.
Increased workplace safety by immediately reporting potential hazards.
Escorted drivers to vehicles and helped load or carry large items.
Parked and retrieved cars according to customer needs.
Determined customer needs by asking relevant questions and listening actively to responses.
Detailer, 09/2016 - 12/2018 Livermore Toyota – City, STATE,
40 hours per week.
Applied wax to vehicle exteriors and buffed to brilliant shine.
Completed vehicle inspections prior to service and after completion to assess damage.
Washed cars and trucks daily for auto dealership.
Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Education
High School Diploma: , Expected in 05/2013 - John C. Kimball High School - Tracy, CA GPA:
Certifications
Certified Home Inspector, Inspection Certicifation Associates - [2021-Present]
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