Home Health And Hospice Coordinator Resume Example Company Name

HOME HEALTH AND HOSPICE COORDINATOR

Summary

Offering over 26 years' experience focused on the operations in Hospice and Home Health providing years of relationship building with referral sources. Adept at enhancing processes, planning daily operations and organizing paperwork to meet agency goals. Well-versed in staff recruiting, hiring, scheduling anOd day-to-day supervision. Focused on maximizing patient satisfaction and well-being while meeting customer service and business objectives. Strategic thinker with Hospice and Home Health proficiency. Offers proven ability to build effective teams and Census. Committed to identifying and leveraging opportunities for growth. Strong knowledge of Hospice and Home Health regulations and operations. Proven history for great community relations.

Skills

Knowledge of state regulations
Project organization
Planning and coordination
Problem resolution
Operational improvement
MS Office
Business operations

Team management
Organization
Customer service
Relationship development
Administrative support
Team building

Experience

Home Health and Hospice Coordinator|Company Name - City, State|07/2020 - Current

Scheduled on-call personnel to ensure adequate staff coverage.
Advised personnel in required documentation processes for clinical outcomes.
Built positive rapport with referral sources to promote business services.
Supported field staff, patients and families in dealing with clinical issues and concerns.
Communicated with field staff to address issues and discuss solutions.
Monitored and managed referral volume according to staff availability.
Create monthly clinician schedules including on call
Provide office support for team members
Quarterly audits for HH and Hos supervisory visits/care plans/notes
Quarterly QI summary plan audits for Hospice
Create skills fair test
Enter MCCM visit to Medicare website

Hospice Auditor/Intake Coordinator/Coder/Office Assistant|Company Name - City, State|06/2005 - 07/2019

Increased office organization by developing filing system and customer database protocols.
Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Oversaw office inventory and timely reordering of supplies.
Trained employees on best practices and protocol while managing teams to maintain optimal productivity.
Proactively identified and solved complex problems that impact management and business direction
Cultivated community relations and worked with teams to optimize programs.
Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Managed payroll and time and attendance systems.
Interpreted medical reports to apply appropriate ICD-9 codes.
Read through patient health data, including histories, physician diagnoses and treatments to gain understanding for coding purposes.
Reviewed and updated account information in company computer system.
Maintained quality levels above prescribed minimums to support team productivity and efficiency.
Hospice Volunteer Coordinator
Intake Coordinator for Hospice and Home Health
Audited Hospice SOC/Recertification and care plans for compliance
Maintained/created on-call, monthly and Holiday schedules

Intake Coordinator|Company Name - City, State|03/1994 - 06/2005

Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Updated group medical records and technical library to support smooth office operations.
Managed daily operations within office by supporting continuous delivery of excellent services and care.
Automated office operations to manage client correspondence, record tracking and data communications.
Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/clinician appointments.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Evaluated employee job performance and motivated staff to improve productivity.
Managed payroll for over 80 hourly and salaried employees.
Protected payroll operations and maintained employee confidence by keeping information private.
Managed weekly payroll duties and submitted data to management.
Obtained scanned records and uploaded into company databases.

Education and Training

Imbler School|City|05/1982High School Diploma

The University Of Montana|City, StateSome College (No Degree): Pre-Med

Resume Overview

School Attended

Imbler School
The University Of Montana

Job Titles Held:

Home Health and Hospice Coordinator
Hospice Auditor/Intake Coordinator/Coder/Office Assistant
Intake Coordinator

Degrees

High School Diploma
Some College (No Degree) : Pre-Med

Home Health and Hospice Coordinator Resume Example

Resume Score: 80%

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