At Your Side Health CareOctober 2014 to CurrentHome Health Aid
Humble, TXRead and recorded temperature, pulse and respiration. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
AerotekMay 2013 to August 2014Computer Technician
Austin, TXSet up, tested and configured networks, desktops, laptops and printers. Coordinated hardware and software repair processes with outside vendors. Installed motherboards, processors, RAM and graphics cards. Trained 5 new employees in effective diagnostic and repair procedures. Diagnosed, installed, configured and repaired computer systems and software.
Children's CourtyardApril 2012 to January 2013Assistant Teacher
Austin, TXMaintained daily records of children's individual activities, behaviors, meals and naps. Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Distributed quarterly educational assessments, similar to report cards, to each parent. Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems. Collaborated with colleagues on developing new classroom projects and monthly themes.
EducareNovember 2011 to October 2014Home Health Aid
Austin, TXAchieved departmental goals and objectives by instituting new processes and standards for in-patient care. Ensured efficacy of treatments through monitoring of treatment regimens. Frequently commended for maintaining the safety, respect and dignity of residents. Coordinated with doctors and registered nurses to develop care plans for patients. Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics. Maintained all confidential personnel files, licensing and CPR compliance records.
Helping the Aging Needy and DisabledAugust 2008 to August 2009Home Health Aid
Austin, TXRecorded patients' medical history, vital statistics and test results in medical records. Escorted patients to examination rooms and prepared them for physician exams. Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials. Ensured HIPAA compliance. Educated patients about their treatments.
Wal-Mart SupercenterJanuary 2008 to September 2008Sales Associate/Cashier
Austin, TXComputed sales prices, total purchases and processed payments. Placed special orders and called other stores to find desired items. Administered all point of sale opening and closing procedures. Facilitated monthly and quarterly physical inventory counts. Replenished floor stock and processed shipments to ensure product availability for customers.
Texas Guaranteed Student LoanJune 2007 to December 2007Collections/Mailroom Clerk
Austin, TXProcessed journal entries, online transfers and payments. Researched and resolved collections and billing disputes with tact and efficiency. Handled incoming and outgoing correspondence, including mail, email and faxes. Attended business meetings and took meeting minutes.
Child IncAugust 2005 to August 2006Center Administrative Coordinator
Austin, TXFrequently substituted in office and classroom areas. Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean. Coordinated field trips to local parks, fire stations and zoos. Monitored educational progress by keeping detailed individual charts and files. Conducted phone interviews with parents. Used clear communication and professionalism to develop constructive relationships with families.
E Communication AdvantageJune 2004 to June 2005Telecommunications Specialist
Austin, TXFielded an average of 200 customer service calls per day. Recommended and helped customers select merchandise based on their needs. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Processed up to 10 customer orders per day.
TDM ResearchJune 2004 to September 2004Consumer Research
Austin, TXAddressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Assisted with the development of the call center's operations, quality and training processes. Led a team of customer service representatives to increase service center profitability.
MCIApril 2004 to October 2004Services/ Sales Representative
Austin, TXParticipated in various incentive programs and contests designed to support achievement of production goals. Recognized as top sales generator, increasing sales level by 45%. Consistently met and exceeded department expectations for productivity and accuracy levels.
