Dedicated Home Health Aide skilled in providing support to elderly clients by utilizing effective communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick-learning with aptitude for solving problems through critical thinking and handling conflicting priorities with concise time management. Understand and extremely knowledgeable of HIPPA and PPI. Years of Policy and Procedure documentation and coordination.
Skills
Behavior redirection
Client documentation
Community activities
Quality program protocols
Compassionate client care
Care plan management
Knowledge of state regulations
Case management experience
Project organization
Planning and coordination
Relationship development
Team building
Organization
MS Office
Customer service
Supervision
Problem resolution
Team management
Administrative support
Communications
Education and Training
Jeffersontown High SchoolLouisville, KYExpected in 06/1985 ā āHigh School Diploma: - GPA:
Certifications
National Care Giver and Home Health Aide Certification
GACE certification for education
Experience
Natasha Griffis 912-270-2455 - Home Health City, STATE, 11/2019 - 06/2020
Supervised medication administration, personal hygiene and other activities of daily living.
Monitored client's well-being, safety and comfort under direction of physician.
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Delivered high level of assistance with cooking, meal preparation and shopping.
Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
Helped clients stay happy and healthy by providing mental and emotional support.
Documented client progress in charts and logbooks.
Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
Facilitated best care by developing strong and trusting rapport with patient.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
Maintained clean and well-organized environment to promote client happiness and safety.
Monitored client behaviors and emotional states, reporting concerns to her son and daughter and documenting information in files.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Managed various daily job tasks, including patient transportation and appointment scheduling.
Unaccompanied Housing N.S. Kings Bay 912-573-3112 - Front Desk and Building Manager City, STATE, 07/2014 - 08/2019
Responded to inquiries and room requests made online, by phone or email.
Managed customer complaints and rectified issues to complete satisfaction.
Managed guest check-in and check-out procedures, reservations.
Greeted, registered and assigned guests to rooms.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Trained newly hired employees on front desk procedures and business operations.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Planned and managed general repairs and maintenance and construction projects.
Monitored facilities and identified maintenance and repair needs.
Performed facility inspections on consistent basis and inputted all important data into thorough reports.
Coordinated building operations, maintenance, and improvements.
Automated office operations to manage client correspondence, record tracking and data communications.
Organized and maintained documents, files and records.
Pitched in to help with office tasks, including developing policy and procedures during busy periods and staff absences.
Analyzed and identified improvements to implement in department systems and controls.
Camden County Board Of Education 912-729-5687 - Pre-K Paraprofessional and Substitute Teacher City, STATE, 09/2005 - 09/2012
Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
Prepared lesson materials and visual aids to reinforce lesson concepts.
Attended in-services, workshops and seminars.
Assisted teachers with instruction and provided clerical support for diverse needs.
Distributed classroom materials and supplies such as pencils, paper and art materials.
Organized classroom, placing books back on shelves and [Task] to keep areas well-maintained and organized.
Promoted student learning by providing individualized and small group support to reinforce classroom topics.
Helped students master learning concepts through one-on-one and small group tutoring.
Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
Assisted teachers with lesson preparation and curriculum implementation.
Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
Maintained student attendance and assignment records to prevent lapses during teacher absences.
Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
Proctored standardized tests by adhering to strict requirements while completing student records.
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