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Home Care Worker/Advocate Resume Example

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HOME CARE WORKER/ADVOCATE
Summary

Experienced Bilingual Professional with a strong background in all

phases of working with the public. Seeking a position as an Eligibility Clerk with Riverside County. I am Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service where my skills and education can be best utilized.

Highlights
  • Excellent interpersonal skills
  • Valid California drivers' license.
  • Strong communicator in English and Spanish.
  • Culturally-sensitive.
  • Skilled multi-task worker.
  • Deadline-driven and detail oriented.
  • Cognitive behavioral training
  • Case planning
  • Court report documentation
  • Juvenile diversion programs
  • Juvenile probation
  • Suicide Prevention training
  • Community service programs
  • Substance abuse treatment
  • Outreach programming
  • Mental health disorders knowledge
  • Field experience
  • Fluent in SpanishProblem solving expertise
  • MS Office proficiency
Accomplishments

Acted as the departments' "go-to" person for challenging calls and as the primary mentor for new employees. Conducted groups to assist clients with drug/alcohol addictions.Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports 

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Experience
Home Care Worker/Advocate
November 2014 to July 2015
Temple University - Philadelphia , PA
  • Assist clients with doctor's appointments and communicated symptoms to their PCP.
  • Log in on a daily basis, changes, appointments medication reminder among other important information.
  • Identify and report problem situations to supervisor regarding client's behavior.
  • Assisted with bathing, grooming and dressing.
  • Assisted with ambulation, meal preparation and light house cleaning.
  • Advocated for clients and linked them to specific government agencies, such as SSI, Veteran's administration and Social Services.

Addressed questions and concerns from the general public.

CAREPROVIDER
September 2010 to July 2015
City Of Hickory - Hickory , NC
  • Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services.
PERSONAL SERVICES COORDINATOR
August 2011 to June 2014
Department Of Defense - Concord , NH
  • Provided case management for approximately 17 clients per month.
  • Provided support and encouragement to mentally ill clients while serving as an advocate for Homeless Clients.
  • Interviewed mentally ill potential clients and/or their families to assess for services and to complete a treatment plan.
  • Made appropriate referrals to community agencies such as Government SSI, food stamps and counseling.
  • Provided crisis intervention services such as immediate needs referrals for food, shelter, and mental health services.
  • Assisted with translations for non-English speaking clients in therapy sessions.
  • Conducted Drug/Alcohol educational groups and counseling services.
  • Assisted homeless clients on my caseload with obtaining permanent housing.
  • Assisted clients with budgeting their government funds.
OFFICE MANAGER
June 2007 to August 2010
California Family Foster Agency - City , STATE
  • Assisted the staff with typing and proof reading documents.
  • Answered and screened phone calls.
  • Filed important documents and faxed information to the courts.
  • Kept the confidential documents in order and in a separate filling system.
  • Provided and assisted with the training of new potential candidates for Foster care.
  • Supervised visits with the children and their parents under the guidelines of the County expectations.
  • Assisted outside agencies such as the police department and social workers in obtaining valuable and pertinent information within guidelines regarding the residence and care of children in foster care.
  • Translated information to the government agencies for the parents.
  • Victor Community Services.

Solicited contributions and participation from local businesses to promote and improve community events and activities.

Rehabilitation Specialist
April 2004 to January 2006
Victor Mental Health Services - City , STATE
  • Interviewed clients, reviewed records, and conferred with other professionals in order to evaluate individuals' mental and physical condition, and to determine their suitability for participation in a specific program.
  • Conferred with family members and others close to clients in order to keep them informed of treatment planning and progress.
  • Trained and managed 10 staff member to complete the process of new clients.
  • developed client treatment plans based on research, clinical experience, and client histories and achieved significant improvements in their productivity.
  • Counseled clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes.
  • Counseled family members to assist them in understanding, dealing with, and supporting clients and patients.

Worked with [Number] clients with co-occurring disorders.Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems.Interviewed and assessed [Number] new clients each week.Conducted [Number] crisis counseling sessions each week.

Alcohol and Drug Abuse Counselor
May 2000 to September 2003
Safety Education Center, INC - City , STATE
  • Provided clients and family members with information about addiction issues and about available services and programs, making appropriate referrals when necessary.
  • Counseled clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes.
  • Developed client treatment plans based on research, clinical experience, and client histories.
Probation Counselor
August 1998 to July 1999
Los Angeles Probation Department - City , STATE
  • Completed and maintained accurate records and reports regarding the minors' histories and progress, services provided, and other required information to ensure appropriate release date.
  • Planned and arranged competition in activities, such as team sports and housekeeping, to stimulate minors' interest and participation.
  • Enforced Probation rules and regulations to guide conduct, maintain discipline and safeguard health of minors in boot camp Wrote, designed and produced behavior reports for the courts.
  • Collaborated with clients' families to implement rehabilitation plans that include behavioral, residential, social, and employment goals.
  • Participated in job development and placement programs, contacting prospective employers, placing minors in jobs upon their release from boot camp, and evaluating the success of placements.
Education
Certificate in Legal and Medical translations : Spanish, 8/02/1997East Los Angeles College - City, State

Coursework in Communication skills and legal translations in Spanish/English.

Bachelor of Arts : Political Science, 12/06/1996Cal State LA - City, State

Political Science Criminal Justice coursework

Certificate in Case Management : Mental Health Rehabilitation, 09/14/2000La Verne University - City, State

Social Science, Social Welfare and Social Work coursework

Languages

I have strong conversational, intermediate, advanced and fluent skills in Spanish and English.

Publications
5 Work well in a high pressure environment. 5 Well-organized and efficient. 5 Talented in arts and crafts and design. 5 Skilled with computer systems and software.
Skills

Ability to work well as a team member. Ability to assist clients to gain independence to empower them for self sufficiency. Able to trouble shoot and brain storm to assist consumers to resolve complains.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

72Average
Resume Strength
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • East Los Angeles College
  • Cal State LA
  • La Verne University

Job Titles Held:

  • Home Care Worker/Advocate
  • CAREPROVIDER
  • PERSONAL SERVICES COORDINATOR
  • OFFICE MANAGER
  • Rehabilitation Specialist
  • Alcohol and Drug Abuse Counselor
  • Probation Counselor

Degrees

  • Certificate in Legal and Medical translations : Spanish , 8/02/1997
    Bachelor of Arts : Political Science , 12/06/1996
    Certificate in Case Management : Mental Health Rehabilitation , 09/14/2000

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