Experienced Bilingual Professional with a strong background in all
phases of working with the public. Seeking a position as an Eligibility Clerk with Riverside County. I am Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service where my skills and education can be best utilized.
Acted as the departments' "go-to" person for challenging calls and as the primary mentor for new employees. Conducted groups to assist clients with drug/alcohol addictions.Customer Assistance
Computed Data Reports
Addressed questions and concerns from the general public.
Solicited contributions and participation from local businesses to promote and improve community events and activities.
Worked with [Number] clients with co-occurring disorders.Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems.Interviewed and assessed [Number] new clients each week.Conducted [Number] crisis counseling sessions each week.
Coursework in Communication skills and legal translations in Spanish/English.
Political Science Criminal Justice coursework
Social Science, Social Welfare and Social Work coursework
I have strong conversational, intermediate, advanced and fluent skills in Spanish and English.
Ability to work well as a team member. Ability to assist clients to gain independence to empower them for self sufficiency. Able to trouble shoot and brain storm to assist consumers to resolve complains.
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