Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I have twenty-one (21) years of professional experience in an administrative and healthcare capacity. I am highly skilled, multi-faceted, result-driven and hands-on professional with a diverse work history. Accustomed to face-paced, high-pressure positions; demonstrated ability to prioritize multiple tasks, meet deadlines, and provide quality care and superb service. Detail-oriented Direct Care Worker supports daily living activities and provides to enhance client well-being. Seasoned hands-on and case managing care expert experienced with aging disabled and developmentally disabled clients. Committed to promoting comfort with dignity and compassion. Bringing (7) years of experience assisting in-home environments for physically disabled clients of varying capacities. Skilled at closely monitoring the quality of life assisting with feeding, bathing and grooming, positioning and range of motion exercises.

  • Employee Relations
  • Supervisory/Management
  • CQI/Quality program protocols
  • Direct Client/Member/Patient Relations
  • Recruiting/Staffing
  • Direct Personal Care
  • Compassionate client care
  • Knowledge of state regulations
  • Project planning
  • Assist in Case Management
  • Behavior redirection &
  • Community integration
  • Strategic, Budgeting Planning & Financial Analysis
  • Hands on Train-the-Trainer
  • Case management
  • Community activities
  • Client documentation
Home Care Administrator, 08/2012 - Current
Promedica Senior Care Sarasota, FL,
  • Maintain all staff and contract personnel files.
  • Assumes various duties as directed by the Administration in the area of personnel and accounting.
  • Check compliance of visits done (on master schedule) after all notes are matched to charges, brings any scheduling problems to the Administrator attention immediately.
  • Performs other duties as assigned by the CEO and Board of Directors.
  • Call hospital Social Services department to notify them that an Agency patient has been admitted to their hospital.
  • Obtain weekly visit counts and reports results to the DON.
  • Assist in taking referrals, makes copies of referral sheets for Payroll/Billing and on-call coordinator when requested.
  • Assist in coordinating services to patients while controlling and monitoring schedules changes.
  • Supervised 25+ employees throughout the Home Health, ADvantage and DDSD Programs.
  • Analyzes the potential of the Agency's service area to determine target markets.
  • Develop a marketing/sales plan, identified priorities and sets a reasonable timetable.
  • Recruit, conduct interviews and direct potential candidates to the appropriate parties for hiring regarding clinical to non-clinical personnel.
  • Assists the full-time and part-time payroll procedures.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Transported clients to complete medical appointments and grocery shopping.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries as PCA.
  • Improved patient outlook and daily living through compassionate care by providing direct care.
  • Followed care plan and directions to administer medications.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength.
  • Helped as PCA transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Aided as PCA with mobility and independence for disabled individuals and continually monitored safety.
  • Performed PCA duties by Laundered clothing and bedding to prevent infection.
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
  • Transported individuals to medical appointments and assisted with errands.
  • Provided entertainment and companionship through conversation, reading and board games.
  • Documented patient status and reported changes in care needs.
Business Office Manager/Community Liaison, 02/2010 - 04/2012
Phoenix Home Care Warrenton, VA,
  • Directed support services in an organization, such as mail, phone, records and office supports.
  • Prepared and reviewed staff and department schedules and reports.
  • Managed office and medical supply purchase, distribution and storage.
  • Worked directly with vendors to maintain supplies of all necessary goods.
  • Hired administrative and clerical personnel duties such as recruiting, interviewing, hiring and training.
  • Planned and maintained support services budget.
  • Provided support to other personnel in their projects and work activities.
  • Performed clerical duties including: Responsible for physicians, therapist's and other discipline orders.
  • Maintain calendar and schedule nursing and office personnel for visits.
  • Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
  • Mitigated regulatory risks by guaranteeing program requirements met compliance standards.
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Cultivated community relations and worked with teams to optimize programs.
Business Office Manager/Community, 12/2007 - 01/2010
Ascension Health Delton, MI,
  • Trained employees on work procedures.
  • Evaluated employee job performance.
  • Recruited, interviewed, and hired employees.
  • Explained work procedures and company policies to staff.
  • Directed billing and office support duties.
  • Prepared inventory control reports.
  • Acted as a liaison with other departments.
  • Resolved customer complaints.
  • Prepared invoices, reports, memos and letters.
  • Handled information requests for intake for admission.
  • Scheduled and attended meetings to record minutes.
  • Maintained records management database systems.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Provided individuals and families with information and resources to connect with available programs.
  • Planned and managed different community meetings, public forums and outreach events.
  • Organized community outreach programs to drive awareness of Home Care and Hospice initiatives.
  • Provided recommendations of counseling, case management, education and job training to diverse client base.
  • Gave presentations at public gatherings, community events and school meetings.
Personal Care Assistant, 05/2006 - 12/2006
Country Style Home Health Care City, STATE,
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
Property Manager/Outreach Coordinator (HUD), 04/2003 - 09/2006
Yarco Company City, STATE,
  • Advocated for placement of patients into community-based treatment settings
  • Managed delivery of social services for 600+ families multiple government subsidy residents in need of housing and food assistance.
  • Resolved problems and delivered solutions by collaborating with government funding entities, HUD, Tulsa Housing & OFHA and Tax Credit scatter property sites.
  • Evaluated and addressed individual client needs and concerns.
  • Worked with severely mentally ill, homeless and dually-diagnosed adults.
  • Produced referrals for various community resources, housing and transportation services.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Planned and conducted meetings to enable residents to voice concerns and provide forum for issues to be addressed.
  • Oversaw budgeting process for assigned properties.
Social Services Specialist, 04/2000 - 08/2001
OKDHS (Contract) City, STATE,
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
  • Assigned, administered and monitored social work cases of more than 300 individuals and families successfully.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Supported execution of social service programs for SNAP, TANF, Daycare and Medical benefits and for all demographic groups.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Assigned, administered and monitored social work cases of more than 300 individuals and families successfully.
  • Worked closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency.
Education and Training
: Currently Pursing Masters LCSW, Expected in 2019
OU College - Tulsa,
Bachelor of Science: Management Information Systems, Expected in 06/2001
  • Vice President Multi-cultural Club
Associate of Applied Science: Business Administration, Expected in 02/1995
Executive Secretarial School - Dallas, TX,
  • Major in Legal Studies
  • National Association Legal Secretary
  • 3.0 GPA
High School Diploma: , Expected in 05/1993
Will Rogers College High School - Tulsa, OK
Activities and Honors
  • Alumni Member, Langston Alumni Association
  • Volunteer of the Year
  • WHO'S WHO'S Healthcare Professional
Websites, Portfolios, Profiles
  • Home Care Administrator License - Since 2016

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School Attended

  • OU College
  • Executive Secretarial School
  • Will Rogers College High School

Job Titles Held:

  • Home Care Administrator
  • Business Office Manager/Community Liaison
  • Business Office Manager/Community
  • Personal Care Assistant
  • Property Manager/Outreach Coordinator (HUD)
  • Social Services Specialist


  • Some College (No Degree)
  • Bachelor of Science
  • Associate of Applied Science
  • High School Diploma

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