I have twenty-one (21) years of professional experience in an administrative and healthcare capacity. I am highly skilled, multi-faceted, result-driven and hands-on professional with a diverse work history. Accustomed to face-paced, high-pressure positions; demonstrated ability to prioritize multiple tasks, meet deadlines, and provide quality care and superb service. Detail-oriented Direct Care Worker supports daily living activities and provides to enhance client well-being. Seasoned hands-on and case managing care expert experienced with aging disabled and developmentally disabled clients. Committed to promoting comfort with dignity and compassion. Bringing (7) years of experience assisting in-home environments for physically disabled clients of varying capacities. Skilled at closely monitoring the quality of life assisting with feeding, bathing and grooming, positioning and range of motion exercises.
Home Care Administrator, 08/2012 - Current Promedica Senior Care – Sarasota, FL,
Maintain all staff and contract personnel files.
Assumes various duties as directed by the Administration in the area of personnel and accounting.
Check compliance of visits done (on master schedule) after all notes are matched to charges, brings any scheduling problems to the Administrator attention immediately.
Performs other duties as assigned by the CEO and Board of Directors.
Call hospital Social Services department to notify them that an Agency patient has been admitted to their hospital.
Obtain weekly visit counts and reports results to the DON.
Assist in taking referrals, makes copies of referral sheets for Payroll/Billing and on-call coordinator when requested.
Assist in coordinating services to patients while controlling and monitoring schedules changes.
Supervised 25+ employees throughout the Home Health, ADvantage and DDSD Programs.
Analyzes the potential of the Agency's service area to determine target markets.
Develop a marketing/sales plan, identified priorities and sets a reasonable timetable.
Recruit, conduct interviews and direct potential candidates to the appropriate parties for hiring regarding clinical to non-clinical personnel.
Assists the full-time and part-time payroll procedures.
Supervised medication administration, personal hygiene and other activities of daily living.
Transported clients to complete medical appointments and grocery shopping.
Maintained clean and well-organized environment for client happiness and safety.
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries as PCA.
Improved patient outlook and daily living through compassionate care by providing direct care.
Followed care plan and directions to administer medications.
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Assisted with meal planning to meet nutritional plans.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength.
Helped as PCA transition patient between bed, wheelchair and automobile to provide safe mobility support.
Reported concerns to nurse supervisor to promote optimal care.
Aided as PCA with mobility and independence for disabled individuals and continually monitored safety.
Performed PCA duties by Laundered clothing and bedding to prevent infection.
Delivered high level of assistance with cooking, meal preparation and shopping.
Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
Transported individuals to medical appointments and assisted with errands.
Provided entertainment and companionship through conversation, reading and board games.
Documented patient status and reported changes in care needs.
Business Office Manager/Community Liaison, 02/2010 - 04/2012 Phoenix Home Care – Warrenton, VA,
Directed support services in an organization, such as mail, phone, records and office supports.
Prepared and reviewed staff and department schedules and reports.
Managed office and medical supply purchase, distribution and storage.
Worked directly with vendors to maintain supplies of all necessary goods.
Hired administrative and clerical personnel duties such as recruiting, interviewing, hiring and training.
Planned and maintained support services budget.
Provided support to other personnel in their projects and work activities.
Performed clerical duties including: Responsible for physicians, therapist's and other discipline orders.
Maintain calendar and schedule nursing and office personnel for visits.
Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
Mitigated regulatory risks by guaranteeing program requirements met compliance standards.
Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
Cultivated community relations and worked with teams to optimize programs.
Business Office Manager/Community, 12/2007 - 01/2010 Ascension Health – Delton, MI,
Trained employees on work procedures.
Evaluated employee job performance.
Recruited, interviewed, and hired employees.
Explained work procedures and company policies to staff.
Directed billing and office support duties.
Prepared inventory control reports.
Acted as a liaison with other departments.
Resolved customer complaints.
Prepared invoices, reports, memos and letters.
Handled information requests for intake for admission.
Scheduled and attended meetings to record minutes.
Maintained records management database systems.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Provided individuals and families with information and resources to connect with available programs.
Planned and managed different community meetings, public forums and outreach events.
Organized community outreach programs to drive awareness of Home Care and Hospice initiatives.
Provided recommendations of counseling, case management, education and job training to diverse client base.
Gave presentations at public gatherings, community events and school meetings.
Personal Care Assistant, 05/2006 - 12/2006 Country Style Home Health Care – City, STATE,
Maintained daily living standards by assisting clients with personal hygiene needs.
Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
Maintained clean and well-organized environment for client happiness and safety.
Improved patient outlook and daily living through compassionate care.
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Property Manager/Outreach Coordinator (HUD), 04/2003 - 09/2006 Yarco Company – City, STATE,
Advocated for placement of patients into community-based treatment settings
Managed delivery of social services for 600+ families multiple government subsidy residents in need of housing and food assistance.
Resolved problems and delivered solutions by collaborating with government funding entities, HUD, Tulsa Housing & OFHA and Tax Credit scatter property sites.
Evaluated and addressed individual client needs and concerns.
Worked with severely mentally ill, homeless and dually-diagnosed adults.
Produced referrals for various community resources, housing and transportation services.
Inspected properties regularly to identify deficiencies and schedule repairs.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Reviewed completed applications and assessed household information against file history and program regulations.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Collected monthly assessments, rental fees, deposits and payments.
Planned and conducted meetings to enable residents to voice concerns and provide forum for issues to be addressed.
Oversaw budgeting process for assigned properties.
Social Services Specialist, 04/2000 - 08/2001 OKDHS (Contract) – City, STATE,
Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
Assigned, administered and monitored social work cases of more than 300 individuals and families successfully.
Answered questions and responded to inquiries to deliver high level of service to patients.
Supported execution of social service programs for SNAP, TANF, Daycare and Medical benefits and for all demographic groups.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Assigned, administered and monitored social work cases of more than 300 individuals and families successfully.
Worked closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency.
Education and Training
: Currently Pursing Masters LCSW, Expected in 2019 - OU College - Tulsa, GPA:
Bachelor of Science: Management Information Systems, Expected in 06/2001 - LANGSTON UNIVERSITY - TULSA, OK, GPA:
Vice President Multi-cultural Club
Associate of Applied Science: Business Administration, Expected in 02/1995 - Executive Secretarial School - Dallas, TX, GPA:
Major in Legal Studies
National Association Legal Secretary
3.0 GPA
High School Diploma: , Expected in 05/1993 - Will Rogers College High School - Tulsa, OK GPA:
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