LiveCareer-Resume

home based representative resume example with 7 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights

.Microsoft Office proficiency

Excel spreadsheets

Meticulous attention to detail

Results-oriented

Self-directed

Time management

Professional and mature

Strong problem solver

Advanced MS Office Suite knowledge

Resourceful

Business writing


  • Dedicated team player
  • Strong interpersonal skills
  • Understands grammar
  • Proofreading
  • Labor relations
  • QuickBooks expert
  • AR/AP
  • Mail management
  • Meeting planning
  • Report writing
  • Schedule management
  • Self-starter
Accomplishments

Coordinated all department functions for team of 10+ employees.

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Developed and implemented company’s first employee manual outlining all proper business procedures and office policies.

Experience
2009 to 2010
Home-based Representative C&S Wholesale Grocers , ,
  • Administrator WEGMAN & ASSOCIATES - Present.
  • Supports Management Team in all aspects of data entry and written correspondence, as well as backing up in team respective positions.
  • Responsible for general office functions such as: Accounts Payable & Accounts Receivable - Enters data into Quick Book System.
  • Follow up in a timely manner regarding collections.
  • Fills out vouchers and sends invoices to the corporate office weekly.
  • Payroll - enters employee hours in a timely manner and proofs prior to corporate deadline.
  • Enters and fax subcontractor hours to respective vendors for verification of temps weekly hours.
  • Copies every check deposited and forwards to corporate office for documentation.
  • Billing - creates all out going invoices in a timely manner.
  • Copies Invoices for documentation and proofs prior to mailing.
  • Reviews job costs for verification that all costs are captured prior to month end closing.
  • Minutes - weekly meetings are to be documented with detailed notes for reviewing and follow up.
  • Reports -monitors and generates reports as needed.
  • Month end closeouts - Generates WIP reports and provide to Management team to insure all jobs are captured.
  • Office Supplies - reports status of supplies weekly. List is reviewed two times a month and purchased accordingly.
  • Human Resources - Responsible for up keep of all incidents, provide documentation to corporate office for processing....
2008 to 2009
Customer Service WEST ASSET MANAGEMENT , ,
  • Serviced US Department of Education accounts to initiate consumer contact; obtain financial information; negotiate repayment arrangements; and perform skip tracing.
01/2006 to 01/2007
Business Services Associate AVAYA , ,
  • Managed a portfolio of approximately 2,500 business accounts with a value of 1.5 Million dollars.
  • Contacted clients to ensure customer satisfaction and collect on delinquent maintenance accounts.
  • Contacted delinquent customers by telephone to secure a promise to pay; emphasis placed on the quality of promises evaluated by the percentage that were kept.
  • Met monthly collection standards for attendance, calls handled, as well as successful call monitoring, as established by collections management.
  • Ensured account penetration goals were achieved.
  • Recorded information about status of collection efforts and investigated and resolved any contract disputes.
  • Maintained compliance with department policies on payments promises / acceptance and payment option tools.
01/2001 to 01/2005
Senior Representative VERIZON WIRELESS HEADQUARTERS , ,
  • Supported customer contacts and end users including facilitating phone service and accessory sale orders.
  • Key knowledge of account contacts and the process for handling requests.
  • Assisted with correspondence, equipment issues and troubleshooting, as needed.
  • Delivered and trained customers on equipment use, features, and accessories.
  • Acted as secondary contact for accounts by following up with customers to ensure great service and a good product.
  • Managed all customer complaints by using empowerment before involving Upper Management.
Education
Expected in 2012 to to
Bachelors of Arts: Organizational Leadership
Point University - Esat Point, Georgia
GPA: GPA: 3.58

Organizational Leadership GPA: 3.58

Expected in 2010 to to
Associate of Arts: Business Administration
AMERICAN INTERCONTINENTAL UNIVERSITY - Atlanta, Georgia
GPA:

Business Administration

Expected in 2015 to to
Masters of Business Administration: Leadership
SHORTER UNIVERSITY - Rome, Georgia
GPA:

GPA 3.98

Expected in to to
Classified - Internal use Classified - Internal use:
- ,
GPA:
Skills

Accounts Payable, Accounts Receivable, Photoshop, Avaya, Banking, Billing, clients, customer satisfaction, data entry, documentation, fax, features, financial, forms, general office, Human Resources, Illustrator, InDesign, insurance, notes, mailing, meetings, Microsoft Access, Microsoft Excel, Exchange, Microsoft Office Suite, Office, Microsoft PowerPoint, Windows 2000, Microsoft Word, monitors, month end closing, Office Equipment, Payroll, Personnel, Phone System, policies, Processes, coding, quality, Express, QuickBooks, Quick Book, sales, SAP, telephone, phone, troubleshooting, written

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Resume Overview

School Attended

  • Point University
  • AMERICAN INTERCONTINENTAL UNIVERSITY
  • SHORTER UNIVERSITY

Job Titles Held:

  • Home-based Representative
  • Customer Service
  • Business Services Associate AVAYA
  • Senior Representative VERIZON WIRELESS HEADQUARTERS

Degrees

  • Bachelors of Arts
  • Associate of Arts
  • Masters of Business Administration
  • Classified - Internal use Classified - Internal use

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