My Customer Service, Hospitality and Property Management background spans over 25 years. In that time I have perfected my skill set to include establishing trustworthy and loyal working relations both with customers and staff. The ability to do what it takes to get the job done and leave the customer satisfied; My organizational skills, administrative background and ability to multi task have been an asset and enabled me to keep everyday operations running smoothly and efficiently. I enjoy learning and attending workshops and I accept challenges willingly. My goal is to use my unique style and skills to help cultivate, preserve and enhance the customer service experience
Recognized for accuracy
Decreased operating costs by implementing new cost control procedures.
Great problem solving skills.
Educate staff on HR, Benefit and the value of 401K plans.
Recognized for my strong work ethics and loyalty.
Able to tap in to all resources inside and outside the box to solve customer issues.
Establish a trust and bond with homeowners, clients and staff.
Assistant to the General and Chief Engineer in handling all assigned tasks and requests in a timely manner.
Handling homeowner requests and coordinating with all departments and vendors to help provide excellent
customer service to all homeowners.
Lead contact for HR/Benefits for 20+ employees.
Assisting the accounting depart in properly coding and getting authorizations for all invoices from various
Concierge duties including maintaining a quick web based reference guide to all Los Angeles has to offer and
provide onsite notary services.
Conducted tours of model units, scheduling vendor appointments and setting up interviews.
Ordering maintenance and office supplies.
Responsible for keeping all files and documents up to date and organized including insurance certificates.
Answering phones, sending fax, scan documents and monthly payroll reports.
Set up new vendor accounts for HOA and Construction.
Assisted in setting up catering for building functions and events.
Assistant Manager/Concierge Services including support of the GM with office administration.
Attend board meetings.
Schedule all appointments including employee and vendor interviews;
originate and respond to written communications.
Proficient in Quickbooks - i.e. journal entries, accounts payable and receivable, creation of homeowners' monthly
statements, and other tasks involving the use of Quickbooks.
Human Resources - i.e. benefit package for 43 employees; Workmans' Comp cases, etc.
Cultivate positive relationships with homeowners, employees and vendors.
Assistance with resolving many demands of high-maintenance homeowners and research new inventive ways to
achieve exceptional customer service making The Wilshire a safe and comfortable environment for residents,
guests and employed staff.
I provided complimentary services as a Licensed Notary Public.
Booked and sold Domestic and International air, car, hotel and car service to multiple accounts and prestigious travel companies including VIP clients and executives from accounting firms, entertainment industry, colleges and numerous large and small firms .
Concierge related services for domestic and international travel.
Refund processing, exchanges and ticketing.
Direct network interaction with vendors and preferred carriers.
Travel representative for the elite accredited Pepperdine University Faculty Members and Athletic Group travel.
Demonstrated precision and detail in billing and credit account management; and Error free budgeting and meticulous attention to travel detail resulting in customer satisfaction.
Recognized for accuracy;
Developed customer service skills as a result of attending many training classes.
Cultivated relationships with travel vendors and hotel principals.
Initiated and incorporated numerous projects into my daily routine and successfully delivered them in an accurate and timely manner; and
was a recognized member of the "Employee Satisfaction Action Team."
Established new accounts, building profiles, customer relations.
Implementation of office policies and procedures.
Responsible for the compilation of weekly reports relative to customer and office stats.
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