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HOA Manager Resume Example

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HOA MANAGER
Summary

My Customer Service, Hospitality and Property Management background spans over 25 years. In that time I have perfected my skill set to include establishing trustworthy and loyal working relations both with customers and staff. The ability to do what it takes to get the job done and leave the customer satisfied; My organizational skills, administrative background and ability to multi task have been an asset and enabled me to keep everyday operations running smoothly and efficiently. I enjoy learning and attending workshops and I accept challenges willingly. My goal is to use my unique style and skills to help cultivate, preserve and enhance the customer service experience

Highlights
  • Fast learner
  • Flexible schedule
  • New construction
  • Decisive
  • Skilled multi-tasker
  • QuickBooks
  • Valid TX driver license
  • Microsoft Office
  • Team player
  • Personable
  • Excel
  • Problem Solver
Accomplishments

Recognized for accuracy

Decreased operating costs by implementing new cost control procedures.

Great problem solving skills.

Educate staff on HR, Benefit and the value of 401K plans.

Recognized for my strong work ethics and loyalty.

Able to tap in to all resources inside and outside the box to solve customer issues.

Establish a trust and bond with homeowners, clients and staff.

Experience
HOA Manager09/2015 to CurrentLennar Corp.,Spokane , WA
  • Manager for multiple HOA portfolios.
  • Responsible for several monthly maintenance walks of the properties.
  • Supervise ongoing projects on properties.
  • Obtain bids for maintenance requests
  • Refer preferred vendors to homeowners
  • Complete all maintenance tasks and request that are assigned.
  • Approve invoices to be paid for accounting.
  • Review monthly budgets for each property and highlight any over budget costs and present to the board.
  • Prepare and attend quarterly board meetings and annual meetings
  • Prepare yearly draft budgets for each property.
  • Work closely with the board and homeowners on complaints and requests in a professional and courteous manner.
  • Email, scan, fax documents for homeowners and board.
Assistant Property Manager/Concierge06/2012 to 03/2015SunproManassas , VA

Assistant to the General and Chief Engineer in handling all assigned tasks and requests in a timely manner.

Handling homeowner requests and coordinating with all departments and vendors to help provide excellent

customer service to all homeowners.

Lead contact for HR/Benefits for 20+ employees.

Assisting the accounting depart in properly coding and getting authorizations for all invoices from various

departments.

Concierge duties including maintaining a quick web based reference guide to all Los Angeles has to offer and

provide onsite notary services.

Conducted tours of model units, scheduling vendor appointments and setting up interviews.

Ordering maintenance and office supplies.

Responsible for keeping all files and documents up to date and organized including insurance certificates.

Answering phones, sending fax, scan documents and monthly payroll reports.

Set up new vendor accounts for HOA and Construction.

Assisted in setting up catering for building functions and events.

Assistant Property Manager/Concierge07/2006 to 06/2012Wilshire CondominiumsCity , STATE

Assistant Manager/Concierge Services including support of the GM with office administration.

Attend board meetings.

Schedule all appointments including employee and vendor interviews;

originate and respond to written communications.

Proficient in Quickbooks - i.e. journal entries, accounts payable and receivable, creation of homeowners' monthly

statements, and other tasks involving the use of Quickbooks.

Human Resources - i.e. benefit package for 43 employees; Workmans' Comp cases, etc.

Cultivate positive relationships with homeowners, employees and vendors.

Assistance with resolving many demands of high-maintenance homeowners and research new inventive ways to

achieve exceptional customer service making The Wilshire a safe and comfortable environment for residents,

guests and employed staff.

I provided complimentary services as a Licensed Notary Public.

Corporate Travel Agent09/1995 to 06/2006American Express, Executours, Ovation, Corniche TravelCity , STATE

Booked and sold Domestic and International air, car, hotel and car service to multiple accounts and prestigious travel companies including VIP clients and executives from accounting firms, entertainment industry, colleges and numerous large and small firms .

Concierge related services for domestic and international travel.

Refund processing, exchanges and ticketing.

Direct network interaction with vendors and preferred carriers.

Travel representative for the elite accredited Pepperdine University Faculty Members and Athletic Group travel.

Demonstrated precision and detail in billing and credit account management; and Error free budgeting and meticulous attention to travel detail resulting in customer satisfaction.

Recognized for accuracy;

Developed customer service skills as a result of attending many training classes.

Cultivated relationships with travel vendors and hotel principals.

Initiated and incorporated numerous projects into my daily routine and successfully delivered them in an accurate and timely manner; and

was a recognized member of the "Employee Satisfaction Action Team."

Established new accounts, building profiles, customer relations.

Implementation of office policies and procedures.

Responsible for the compilation of weekly reports relative to customer and office stats.


Education
Palisades Park JR/SR HighState
Southeastern Academy of Travel and TourismState
Bergen Community CollegeState
AIU UniversityState
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

67Fair
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Palisades Park JR/SR High
  • Southeastern Academy of Travel and Tourism
  • Bergen Community College
  • AIU University

Job Titles Held:

  • HOA Manager
  • Assistant Property Manager/Concierge
  • Corporate Travel Agent

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