HOA Manager Resume Example

Assistant to the General and Chief Engineer in handling all assigned tasks and requests in a timely manner.

Handling homeowner requests and coordinating with all departments and vendors to help provide excellent

customer service to all homeowners.

Lead contact for HR/Benefits for 20+ employees.

Assisting the accounting depart in properly coding and getting authorizations for all invoices from various

departments.

Concierge duties including maintaining a quick web based reference guide to all Los Angeles has to offer and

provide onsite notary services.

Conducted tours of model units, scheduling vendor appointments and setting up interviews.

Ordering maintenance and office supplies.

Responsible for keeping all files and documents up to date and organized including insurance certificates.

Answering phones, sending fax, scan documents and monthly payroll reports.

Set up new vendor accounts for HOA and Construction.

Assisted in setting up catering for building functions and events.

Assistant Manager/Concierge Services including support of the GM with office administration.

Attend board meetings.

Schedule all appointments including employee and vendor interviews;

originate and respond to written communications.

Proficient in Quickbooks - i.e. journal entries, accounts payable and receivable, creation of homeowners' monthly

statements, and other tasks involving the use of Quickbooks.

Human Resources - i.e. benefit package for 43 employees; Workmans' Comp cases, etc.

Cultivate positive relationships with homeowners, employees and vendors.

Assistance with resolving many demands of high-maintenance homeowners and research new inventive ways to

achieve exceptional customer service making The Wilshire a safe and comfortable environment for residents,

guests and employed staff.

I provided complimentary services as a Licensed Notary Public.

Booked and sold Domestic and International air, car, hotel and car service to multiple accounts and prestigious travel companies including VIP clients and executives from accounting firms, entertainment industry, colleges and numerous large and small firms .

Concierge related services for domestic and international travel.

Refund processing, exchanges and ticketing.

Direct network interaction with vendors and preferred carriers.

Travel representative for the elite accredited Pepperdine University Faculty Members and Athletic Group travel.

Demonstrated precision and detail in billing and credit account management; and Error free budgeting and meticulous attention to travel detail resulting in customer satisfaction.

Recognized for accuracy;

Developed customer service skills as a result of attending many training classes.

Cultivated relationships with travel vendors and hotel principals.

Initiated and incorporated numerous projects into my daily routine and successfully delivered them in an accurate and timely manner; and

was a recognized member of the "Employee Satisfaction Action Team."

Established new accounts, building profiles, customer relations.

Implementation of office policies and procedures.

Responsible for the compilation of weekly reports relative to customer and office stats.