(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

To work for a company where I can see myself grow, as well as helping others and helping the company grow by going above and beyond my own expectations.

  • CPR/First Aid certified
  • Case management
  • Quick Problem Solver
  • Vital Signs
  • Medical Records
  • Test Results
  • Team Player
  • Prepared Patient Rooms
  • Daily Office Operations
  • Data Entry
  • Patient Care
  • Customer Service
  • Microsoft Office Proficiency
  • Time Management
  • Managed Office Supplies
  • Dedicated Team Player
  • Strong Problem Solver
  • Excellent Communication Skills
  • Multiple Tasks
  • Professional Phone Etiquette
  • Outgoing Correspondence
Harrisburg High School 2400 Market Street Harrisburg, PA 17104 Expected in 2005 High School Diploma : - GPA :
Kaplan Career Institute 5650 Derry St, Harrisburg, PA 17111 Expected in 2011 Associate of Science : Medical Assistant - GPA :
Work History
Hamilton Health Center - HIV Tester &Counselor
City, STATE, 08/2012 - Current
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Obtained information about clients’ medical history, drug history, complaints and allergies.
  • Maintained a clean, healthy and safe environment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documents objective data and routine aspects of patient care.
  • Monitored expiration of medical supplies and medications.
  • Medical Terminology Knowledge
  • Patient Care
  • Customer Service
  • Quick Problem Solver
  • Medical Terminology Knowledge
  • Medical Records
  • Case Manager
  • Test Results
  • Team Player
  • Prepared Patient Rooms
  • Medical History
Amerihealth Caritas - Team Lead EPSDT/Retention
City, STATE, 06/2011 - 07/2012
  • Coordinated work between multiple departments.
  • Created standard operating procedures.
  • Developed first-rate training programs.
  • Monitored employee work and developed improvement plans.
  • Customer Service
  • Quick Problem Solver
  • Medical Terminology
  • Case Manager
  • Team Player
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Gathered and verified all required customer information for tracking purposes.

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Resume Overview

School Attended

  • Harrisburg High School
  • Kaplan Career Institute

Job Titles Held:

  • HIV Tester &Counselor
  • Team Lead EPSDT/Retention


  • High School Diploma
  • Associate of Science

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