HIV Tester &Counselor Resume Example
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HIV TESTER &COUNSELOR
Professional Summary
To work for a company where I can see myself grow, as well as helping others and helping the company grow by going above and beyond my own expectations.
Skills
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Work History
HIV Tester &Counselor, 09/2012 to Current
Hamilton Health Center – City , STATE
Hamilton Health Center – City , STATE
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Maintained a clean, healthy and safe environment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documents objective data and routine aspects of patient care.
- Monitored expiration of medical supplies and medications.
- Medical Terminology Knowledge
- Patient Care
- Customer Service
- Quick Problem Solver
- Medical Terminology Knowledge
- Medical Records
- Case Manager
- Test Results
- Team Player
- Prepared Patient Rooms
- Medical History
Team Lead EPSDT/Retention, 07/2011 to 08/2012
Amerihealth Caritas – City , STATE
Amerihealth Caritas – City , STATE
- Coordinated work between multiple departments.
- Created standard operating procedures.
- Developed first-rate training programs.
- Monitored employee work and developed improvement plans.
- Customer Service
- Quick Problem Solver
- Medical Terminology
- Case Manager
- Team Player
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
- Oversaw call center employees to ensure customer satisfaction goals were consistently met.
- Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
- Gathered and verified all required customer information for tracking purposes.
Education
High School Diploma: 2005
Harrisburg High School - City, State
Harrisburg High School - City, State
Associate of Science: Medical Assistant, 2011
Kaplan Career Institute - City, State
Kaplan Career Institute - City, State
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Resume Overview
School Attended
- Harrisburg High School
- Kaplan Career Institute
Job Titles Held:
- HIV Tester &Counselor
- Team Lead EPSDT/Retention
Degrees
- High School Diploma : 2005
Associate of Science : Medical Assistant , 2011
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