To work for a company
where I can see myself grow, as well as helping others and helping the company
grow by going above and beyond my own expectations.
Skills
CPR/First Aid certified
Case management
Quick Problem Solver
Vital Signs
Medical Records
Test Results
Team Player
Prepared Patient Rooms
Daily Office Operations
Data Entry
Patient Care
Customer Service
Microsoft Office Proficiency
Time Management
Managed Office Supplies
Dedicated Team Player
Strong Problem Solver
Excellent Communication Skills
Multiple Tasks
Professional Phone Etiquette
Outgoing Correspondence
Education
Harrisburg High School2400 Market Street Harrisburg, PA 17104Expected in 2005 ā āHigh School Diploma: - GPA:
Kaplan Career Institute5650 Derry St, Harrisburg, PA 17111Expected in 2011 ā āAssociate of Science:Medical Assistant - GPA:
Work History
Hamilton Health Center - HIV Tester &Counselor City, STATE, 08/2012 - Current
Maintained accurate records of patient care, condition, progress and concerns.
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional and developmental needs of patients.
Obtained information about clientsā medical history, drug history, complaints and allergies.
Maintained a clean, healthy and safe environment.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Documents objective data and routine aspects of patient care.
Monitored expiration of medical supplies and medications.
Medical Terminology Knowledge
Patient Care
Customer Service
Quick Problem Solver
Medical Terminology Knowledge
Medical Records
Case Manager
Test Results
Team Player
Prepared Patient Rooms
Medical History
Amerihealth Caritas - Team Lead EPSDT/Retention City, STATE, 06/2011 - 07/2012
Coordinated work between multiple departments.
Created standard operating procedures.
Developed first-rate training programs.
Monitored employee work and developed improvement plans.
Customer Service
Quick Problem Solver
Medical Terminology
Case Manager
Team Player
Screened applicant resumes and coordinated both phone and in-person interviews.
Answered and managed incoming and outgoing calls while recording accurate messages.
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
Gathered and verified all required customer information for tracking purposes.
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